Health Focus Manufacturers, Sydney, New South Wales, Australia: Health Focus Manufacturers

Written answers to the questions

Total 199 words used.

Health Focus Manufacturers is a world-class, award-winning Australian contract cosmetic and personal care manufacturer. We manufacture certified organic, natural and synthetic products, including high-end cosmeceuticals, skin care, hair care, body care, pet care and household cleaning products. 

Unique in the industry, our clients have direct access to our experienced chemists for advice and recommendations on new product development, enabling them to be first to market with these products. Another difference is that we don’t limit ourselves to just large clients. That flexibility has given us greater market share and allowed us to take advantage of the surge of startup skin- and hair-care brands. 

As an Australian manufacturer, we have a stellar reputation in the global market. We develop Australian-made, sustainable and high-quality products. We represent best practice in manufacturing standards and certification; our certified organic and synthetic products meet the highest global standards, and we are highly certified (GMP ISO 22716, ISO 9001:2015, OFC, ACO/COSMOS, SEDEX).

We’re proud to be an Australian-owned, family-owned and women-led business, formulating and manufacturing on-shore. For over a decade, we have ‘manufactured greatness’ for companies worldwide by taking a customer-centric approach, boosting Australian economic growth and removing the challenges associated with off-shore manufacturing.

Total 248 words used.

1. Growth. We’ve more than doubled our gross profit and almost tripled our net profit since 2017/18 FY. [REDACTED FOR PUBLICATION] Total sales have increased by 9.6%. Headcount grew by 44% since 2018 and in the last six months we’ve increased from 45 staff to 60+.

2. Clients. We maintain nearly 100% client retention. Average growth per client is 3.2%. Existing clients generate extensive referrals.

3. Innovation. We’re developing highly bespoke and advanced software to digitally track the entire manufacturing process, in line with the GMP ISO 22716 standard. We attend industry events to ensure we remain at the forefront of innovation and trends.

4. Facility and certification. We’re planning a new purpose-built facility to diversify our product offering, and are becoming APVMA and TGA certified.

5. Sustainability. Through Trace, we achieved 100% carbon neutral status in early 2023 having offset 445 tonnes of CO2 and planted 2537 trees worldwide. Our Environmental Management Policy has introduced several sustainability initiatives.

6. Employment and training. We’re certified by Great Place To Work for 2024. We invest heavily in staff training. We enrolled all staff in Certificate IV in Competitive Systems and Practices and signed up one of our current staff members as an apprentice Fitter/Machinist.

7. Diversification. We’re proud to have diversified our products off the back of market feedback, (for example further expanding our presence in pet care), further contributing to our growth. 

8. Award wins. We’ve won several awards, cementing our role as an industry leader.

Total 239 words used.

1. Growth. We’ve become increasingly more profitable as we’ve scaled, despite external influences on profitability such as global supply chain issues. 

2. Clients. Our unique strategic consultation service and transparent communication were the keys to retention. Many new clients switched from overseas or interstate manufacturers due to poor service and communication. 

3. Innovation. We continue to invest in our capabilities and people by expanding our facilities, technologies, education and markets, to streamline operations and improve customer experience.

4. Facility and certification. APVMA and TGA certifications will enable us to expand into sunscreen and medicated pet products as well as other therapeutic goods.

5. Sustainability. We’re the largest 100% carbon-neutral cosmetic manufacturer in Australia. Up to 80% of our clients have initiated a shift towards more sustainable manufacturing and/or recycled packaging. We generate 22% of our energy via solar at our Clontarf factory, with 108 panels installed on the roof. We recycle 100% of our cardboard and unused wooden pallets; disposable gloves/hair nets/beard masks recycled via Terracycle; we’re eliminating microbeads in our current formulations.

6. Employment and training. We have a diverse, skilled and engaged workforce that is the engine behind our success.

7. Diversification. By adapting to client needs outside of our usual scope it has opened up significant opportunities for us.

8. Award wins. Award wins have included a 2024 Australian Enterprise Award, 2023 International Business Award and 2021 Endeavour Award. Awards recognition has built our credibility in the market, expanding our access to new opportunities.