Company: HALKBANK
Nomination Submitted by: Business Awards Consulting
Company Description: Halkbank has become one of the steadily growing, well-established, pioneering and respected brands of emerging Turkey, which established in 1938 to support tradesmen, SMEs and to accelerate permanent economic development. Pioneering the development of the Turkish banking sector for 83 years, Halkbank continues its mission of supporting the real sector
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Digital Process Automation Solution
 Nomination Title: Halkbank Robotic Process Automation
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
2022
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 300 words used.
Founded in 1938 with the mission of supporting the entire society, especially tradesmen and SMEs, Halkbank stands out as one of the country's well-established and reputable brands that has grown steadily by pioneering the development of both the banking sector and the national economy in its 86-year history.
Since the first day of its operations, Halkbank has made it one of its strategic goals to continuously improve service quality and customer experience, and continues its digitalization journey with a global and innovative vision.
In 2020, Halkbank established the Digital Transformation Office in order to manage its efforts in this direction from a single source, and with the support of all business units, Halkbank started to approach the internal digitalization journey as a cultural change process.
Last three years, Halkbank included "digitalization" among the critical focus areas of the bank and carried out significant efforts to reduce the operational workload by digitalizing business processes.
Continuing to implement a world-class transformation program, Halkbank focuses on increasing the number of products and services accessible through its digital channels and optimizing its processes with digitalization solutions including artificial intelligence and robotic automation.
Continuing to integrate the technologies of the future into its processes, Halkbank continues to focus on operational efficiency and excellence through robot-based automation efforts.
With the use of RPA (Robotic Process Automation), repetitive processes that do not require human judgment are digitized and automated, thus gaining efficiency and speed.
Halkbank analyzes business processes that are repeated by business units on a daily basis from a digitalization perspective and identified those that would be suitable for transfer to robots.
Digitalization efforts have been prioritized for processes with
-Those that do not require human judgment and decision-making
-Repetitive structure with the same steps
-Labor-intensive
-Repeated at high volume
-high impact in case of errors
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 300 words used.
Process automation with robots has many unquantifiable contributions:
Repetitive tasks that do not require human judgment and do not develop employees are completed by robots, allowing employees to focus on higher quality work. This has had positive effects on both work efficiency and employee satisfaction.
In the transactions carried out by robots, efficiency was also achieved in transaction times, and many transactions started to be carried out faster and more standardized. This makes it easier for customers to reach a solution and increases customer satisfaction.
Thanks to the standardization of processes and the absence of human errors in transactions performed by robots, transaction quality has also increased, which has had a positive impact on Halkbank's brand value and customer loyalty.
Pursuing the integration of technologies of the future into its processes, Halkbank keeps focusing on operational efficiency and excellence with robotics-based automation studies. As of the end of April 2024, Halkbank has 62 robotsserving in branches, Head Office Units and TRNC Country Directorate, and 125 robotic processes are performed by these robots. In 2023, 1.9 million transactions were carried out, resulting in 65.7 thousand hours of personnel effort being saved by robots.
-In the first 4 months of 2024, robots carried out 1.428K transactions and saved 115 FTE personnel and over 26,7 million TL.
-64% of Halkbank's departments use robotic automation to enhance efficiency in their processes
-Through RPA (Robotic Process Automation), Halkbank achieves an average monthly cost savings of 7 million TL and over 15,000 hours of effort saved.
-To date, Halkbank has executed a total of 21 million transactions with RPA, resulting in savings of 47 million TL in personnel costs.
With its vision of digitalization, Halkbank is adding new processes automated by robots every day, thereby increasing service quality and customer satisfaction.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 175 words used.
Robotic Process Automation Case Samples:
Robot24: For Halkbank’s salary customers, payrolls are sent for digital approval as required by legal regulations. This process, which previously required 81 days of effort from one marketing staff member, is now handled by Robot24. The robot sends documents for approval to 46,380 employees across 59 institutions, resulting in cost savings of 188,322 TL and increased efficiency.
DLAT: Regular digital approvals are required for increasing credit card limits. Halkbank transferred this previously manual process to 12 robots, enabling it to provide digital document approvals to 1,080,000 customers within just 4 months. This transition has led to 86,932 digital approvals, saving 1,080,000 A4 sheets of paper and 130 trees. The savings in personnel costs for this process have exceeded 10 million TL.
Apx1- Halkbank Summarized Integrated Annual Report 2022 and 2023 on Digitalization
Halkbank's Annual Integrated Report summarizes the sections describing all of the bank's digital transformation activities and RPA efforts.
Apx2- Halkbank Robotic Process Automation Short Presentation
Apx3-Video-Halkbank’s Introduction Film
https://youtu.be/Sqb3t3LtzyY
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