Company: General Administration of Customs
Company Description: The General Administration of Customs is considered one of the first government entities in Abu Dhabi to ensure the security and integrity of the country’s borders. As such, it is responsible for all customs trade-related activities to meet international standards and best practices.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Innovation of the Year - Consumer Services Industries
 Nomination Title: The Invisible Customs
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 200 words used.
The Abu Dhabi Customs Administration (ADCA) is a critical organization within the United Arab Emirates, responsible for the implementation and application of customs policies in alignment with the laws of the Gulf Cooperation Council and the UAE. Established as part of Abu Dhabi's economic and social framework, the ADCA is a pillar in the management of trade and customs operations. Its history is a testament to its commitment to efficient customs processes, societal security, and revenue generation for the government.
For decades, the ADCA has played a pivotal role in the emirate's trade, ensuring customer satisfaction while safeguarding the society's borders against illegal and harmful goods smuggling. Notably, the organization has also contributed significantly to government revenues via proficient collection of custom duties.
In recent years, the ADCA has embarked on a comprehensive digital transformation journey, initiating a full process re-engineering in 2019. This has been built upon a foundation of global best practices and top international standards, with a particular emphasis on integrating innovative automations. Its pursuit for an "invisible Customs ecosystem" through the integration of B2G platforms shows a marked advancement customs operation. This innovative initiative has led to significant performance improvements, reflecting the ADCA's dedication to constant
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 240 words used.
Since the start of 2021, Abu Dhabi Customs has made remarkable strides in its quest for innovation and efficiency, particularly with the development of its "invisible customs ecosystem". A standout initiative in this regard is the platform for integration between business-to-government (B2G), a shining example of how emerging technologies can reshape customs procedures.
This solution has revolutionized the immediate release of express couriers, irrespective of weight, value, size, type of operator, or mode of transport. The most notable achievement being a reduction in clearance time from an average of 20 minutes to a mere minute per transaction. This innovation, first successfully integrated by DHL in 2020-2021, has not only significantly reduced human interference but also boosted customer satisfaction.
Moreover, the introduction of the Invisible Customs platform has incentivized other express couriers like ARAMEX to utilize it, thus expanding its impact. The platforms successful implementation with DHL has highlighted its potential to drastically cut down time, reduce errors, and improve overall operational efficiency.
The platform also paves the way for seamless e-commerce operations. It is designed to effortlessly connect with Other Government Agencies (OGA), as proposed to other couriers for their business in Abu Dhabi. It also supports bulk uploads of transactions without any size restrictions, further improving the efficiency of customs operations.
These achievements clearly demonstrate Abu Dhabi Customs commitment to pioneering innovative solutions within the customs industry, thus enhancing their competitiveness, and setting new standards for customs operations globally.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 248 words used.
The Invisible Customs initiative by Abu Dhabi Customs Administration (ADCA) is uniquely significant for numerous reasons. First, it dramatically improves efficiency, slashing average clearance time per transaction from 20 minutes to a mere one minute - a feat unparalleled within the industry. This efficiency leap, unprecedented in customs administration history, translates to tangible time and cost savings for all stakeholders.
Additionally, the initiative spearheads the integration of automation in customs operations, fostering seamless data exchange and transaction processing between businesses and the government. This level of integration, through the business-to-government (B2G) platform, is a trailblazing effort within the realm of customs operations globally.
In terms of e-commerce, the Invisible Customs initiative has been a game-changer. By catering to express couriers and e-commerce operators alike, the platform has streamlined customs operations, thus catalyzing growth within the e-commerce sector - a benefit that gives the ADCA a distinct edge over other industry players.
Moreover, the systems visibility and operational efficiency enhancements, coupled with the ability to support bulk transactions, reduce the administrative burden while fostering a more user-friendly experience. This underpins the ADCAs ongoing commitment to improving customer satisfaction by minimizing human intervention and enhancing the customer experience, a crucial factor in public sector service delivery.
In conclusion, the ADCA's Invisible Customs initiative has set a groundbreaking standard for future global customs operations. Its remarkable achievements in improving efficiency, integrating automation, fostering e-commerce, and enhancing customer satisfaction represent significant strides compared to other industry players and ADCA's own past performance.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
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