Company: Freelancer.com, Sydney, NSW Australia
Nomination Submitted by: Freelancer
Company Description: Ten-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. 28 million registered users have posted over 9.6 million projects and contests to date in over 1000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing.
Nomination Category: Website Categories
Nomination Sub Category: Financial Services
 Nomination Title: Escrow.com: Escrow.com
- When was this site or blog first published?
Escrow.com is:
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Online escrow that is simple and safe for Buyers and Sellers
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Compliant with relevant state laws
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Armed with an in-depth knowledge of the escrow process
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The safest service to trust with your money
Headquartered in San Francisco, California, Escrow.com and its operating subsidiaries provide online escrow services that facilitate and accelerate e-commerce by assuring a secure settlement.
Escrow.com has pioneered the process of online escrow services. The Company, founded in 1999 by Fidelity National Financial, has established itself as one of the leading providers of secure business and consumer transaction management on the Internet. Escrow.com was purchased by Freelancer.com (ASX:FLN) in 2015.
- Briefly describe this entry’s communications objectives and how it met those objectives (up to 200 words):
Total 171 words used.
Escrow.com is the leading provider of secure online payment and transaction management for consumers and businesses on the Internet, with over $6 billion in transactions protected so far. Escrow.com reduces the risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to buyer and seller instructions.
Escrow.com operates online and 24/7, a significant advantage over other providers where escrow processing is completed by legal professionals on a much smaller scale at much higher cost. It is used by customers all over the world due to its application in securing online international trade with millions of users.
Integration with Escrow.com allows partner marketplaces to offer a payment solution without requiring PCI compliance while also reducing the incidence of fraud and credit card chargebacks on their platforms. Escrow.com has become the recommended transaction settlement service of many of the top names in eCommerce, including Ebay, Cars.com, AutoTrader, GoDaddy, Flippa, ArtPrice.com, and Diamonds.net, the world’s largest online diamond marketplace.
- List the appropriate creative and production credits for this entry:
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Escrow.com is the leading provider of secure online payment and transaction management for businesses on the Internet, with over $6 billion in transactions protected.
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Escrow.com is used by customers all over the world due to its application in securing online international trade with over 2m users
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Added support teams – in four locations (San Francisco, Vancouver, Sydney, Manila),
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with extended hours and new offering of multilingual support.
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Added live chat technical support - average response time of 20 seconds
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Added new payment methods for international users, and increased payment
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processing times to the fastest in Escrow.com’s history
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Revamped site - released a new mobile responsive and multilingual front end
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Mobile responsive and multilingual website, with a plan to add an additional 32 language options as well as introducing additional currency options in the future
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Escrow.com generated $10.1 million in net revenue in 2022.
Our multilingual support team, now working in five locations (San Francisco, Vancouver, Buenos Aires, Sydney, Manila), is available to our users every single day of the year and at all times of the day.
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