Dr. Phone Fix, Vancouver, British Columbia, Canada: Dr. Phone Fix

Company: Dr. Phone Fix
Nomination Submitted by: WM Consulting
Company Description: Dr Phone Fix is Canada’s leading and most honoured company in the multi billion dollar cell phone repair and resell industry and a multiple 2022 business award finalist or nominee and a top business success story with explosive growth. It is Canada's 4th largest chain and has a near perfect 5-Star Google rating from customers and is a partner with the country's top non-profit battery recycler.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Telecommunications - Small

Nomination Title: Dr. Phone Fix

Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2022, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):

Total 190 words used.

Dr. Phone Fix is at the forefront of keeping Canadians 'connected' for banking, shopping, entertainment, education, work, safety, and communications. It’s estimated that even an ‘old-fashioned’ Apple 6 has the computing power to control hundreds of Apollo Moon type missions at the same time, so when this marvel of scientific ingenuity breaks, getting it fixed is a top priority for consumers and businesses. That’s what Dr. Phone Fix does. It’s a key player in Canada’s multi-billion-dollar telecommunications industry. Six hundred Canadians break their screens every hour ‘disconnecting’ them from vital services. Dr. Phone Fix repairs more cell phones than almost anybody. And does it fast.

A little over four years ago it didn’t exist… now it’s Canada’s largest privately-owned chain with 34 stores in 20 cities nationwide and is the second largest seller of cetified pre-owned phones. It was founded by a 35-year-old newcomer in the midst of COVID. It’s a nominee, finalist or winner of 60 awards including for telecommunications two of which came from Stevie. It has a business relationship with two major phone manufacturers, has 20,000 online positive reviews and a 4.9 star Google rating.
If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2022 that you wish to bring to the judges' attention (up to 250 words):

Total 249 words used.

ince 2022, Dr. Phone Fix has:

* won 6 IBA Gold Statues, a silver medal, a bronze medal

* won the 2023 Stevie Peoples Choice Award for Electronics Company.

* is a nominee, finalist or winner of 60 international/national awards from top banks, business organizations like EY and industry media for growth, entrepreneurship, sustainability and customer excellence.

* won a 2023 leadership award from a business association representing 22,000 Canadian businesses

* won the 2023 ‘Change Maker’ award from Canada’s leading science and technology organization

* in 2023, the country’s top business newspaper, the Globe and Mail, ranked it in the top 10 out of 425 growth companies.

* The Company is mentioned or featured in stories by the traditional media and onlinei ndustry publications

* It’s been featured on radio stations in five cities.

* It’s added 15,000 online positive reviews to the 5,000 it previously had

* It has a 4.9 star Google rating

* It has a top ranking from an organization which ranks businesses in 8 countries.

* Currently in a consolidation stage, it had been opening one new store every three weeks. Its goal is another 166 stores

* It’s diverted parts and batteries from over 100,000 cell phones for recycling

* it’s selling roughly 1,000 certified pre-owned phones to Canadians each month - giving them a ‘second life’

* It’s been actively engaging political/business leaders in the 'sustainability conversation’ with its message of repair, refurbish, resell, recycle.
If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 249 words used.

.Phone Fix is an outstanding awards competitor. From the Nobel prizes, to the Olympic medals, to the Oscars all the way down to spelling bees in grade school, society recognizes, admires and seeks to imitate winners. Dr. Phone Fix pursues awards because it’s driven by a competitive spirit which inspires us to ‘try even harder’ and ‘reach even higher’.

Some highlights:
- None of our major competitors compete in industry awards programs
- None of our major competitors are recognized as industry role models. We are.
- None of our major competitors have been active members of Chambers of Commerce in eleven cities in three provinces
- None of our major competitors has a program like ours which provides newcomers to Canada with skill training/work experience needed to achieve permanent residency status or citizenship.
- Dr. Phone Fix participates in a major national recycling program designed to reduce the amount of mining needed for electronics manufacture.
- We’ve been featured in Canadian daily newspapers and on radio
- None have achieved the high growth ranking from Canada’s top business publication we have
- We’re the only company in our industry to reward customer loyalty with AIRMILES
- We’re a leader in guaranteeing repairs for life
- Our expansion has been described as at a ‘crazy pace’
- First year revenue - $100,000 / fourth year revenue - $10,000,000
- First year - 1 store / fourth year - 34 stores
- We're a leader with 20,000 online positive reviews
- We're a category leader with a 4.9 star Google rating
You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):

Total 57 words used.

1. Dr. Phone Fix website

2. Collage of some award logos

3. Red Carpet interview with award winner founder of Dr. Phone Fix

4. Map of store locations in Canada

5. Headline article by leading industry publication, Retail Insider

6. Some typical online reviews

7. Typical story in Canada daily newspaper

8. Dr. Phone Fix store wall

Attachments/Videos/Links:

Dr. Phone Fix
	[REDACTED FOR PUBLICATION]