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Dr. Phone Fix, Vancouver, British Columbia, Canada: Dr. Phone Fix

Company: Dr. Phone Fix
Nomination Submitted by: WM Consulting
Company Description: Dr Phone Fix is Canada’s leading and most honoured company in the multi billion dollar cell phone repair and resell industry and a multiple 2022 business award finalist or nominee and a top business success story with explosive growth. It is Canada's 4th largest chain and has a near perfect 5-Star Google rating from customers and is a partner with the country's top non-profit battery recycler.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Telecommunications - Small
2023 Stevie Winner Nomination Title: Dr. Phone Fix
  1. Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2021, OR written answers to the questions for this category? (Choose one):
    Written answers to the questions
  2. If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.

     

  3. If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):

    Total 198 words used.

    A rising telecom star

    The explosive cell phone business is the business story of the century.  Three and a half years ago, Dr. Phone Fix didn’t exist. Today it’s an important player in Canada’s multi-billion dollar telecommunications industry by ‘reconnecting’ Canadians when their phones won’t work.  It’s become Canada’s #2 company in the multi-million dollar business of repairing cell phones and selling certified pre-owed phones - both vital for work, play and living.  Canadians break 600 phones every hour.  Started by a newcomer with one store amid COVID - it now has 34 stores in 20 cities nationwide - 1/6th of the way to his goal of 200 stores..  Its 80 techs repair more phones than just about anyone else in Canada.  Work is guaranteed for life.   It’s a multiple award-winning, eco-friendly, growth leader. In the past 15 months it’s been nominated for 44 awards including winning three GOLD Stevies (one for telecommunications). It shared the world stage with Bell and IBM.  It’s received 12,000 on line reviews.  Recently Samsung chose it as a cell phone repair partner, It’s a partner of AIRMILES, a customer loyalty program and a partner of the country’s top non-profit battery recycler.

  4. If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):

    Total 243 words used.

    Six hundred Canadians break their phones every hour. ‘Life ends’ when the most important ‘gadget’ they own is broken …banking, shopping and entertainment is interrupted. Texting stops. Its estimated adults spend 23 hours a week texting.  

    In Canada, we fix more broken phones than almost  anybody…usually in under an hour/repairs guaranteed for life

    This wonder of technology provides 100,000 times the processing power of the computer that landed man on the man, but according to the UN it’s contributing to growing landfills of electronic e-waste.

    We’re not just a telecom repair leader, we’re also a leader in sustainability, awards, growth, customer service who in 2021: 

    • diverted thousands of phones from landfills.
    • sold 3,000 certified pre-owned phones 
    • accelerated our program of purchasing phones from Canadians; restoring/reselling them 
    • In 2022:
    • Sold 7,000 certified pre-owned phones 
    • We’re a nominee, finalist or winner of 44 awards in the past 15 months sponsored by top banks, businesses, business associations and industry media. (3 Stevie Golds including for Telecommunications)
    • Opening one store roughly every three weeks 
    • Partnered with Canada’s top non-profit battery recycler, Call2Recycle
    •   Leader in promoting the ‘sustainability/recycling conversation’ with political leaders and thousands of customers
    • Set up an ‘in house’ tech training program since no college program exists 
    • Bought 10,000 rare COVID KN-95 masks for staff, gave away free to anyone who asked 
    • 12,000 positive online reviews/nearly perfect-5 Star Google rating -  “Superb Service!“ Mark B. “…the best priced.…”Mikayla H. 
  5. If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):

    Total 230 words used.

            Dr. Phone Fix is alone in its sector in competing for industry awards

            In 2022/23 it expects to be a nominee, finalist or winner in 60 award competitions including growth, sustainability, customer service and entrepreneurship sponsored by Canada’s leading banks, accountancy firms, business publications and associations.

            Dr. Phone fix’s achievements make it a recognized role model for the industry.

            It has set up a tech training program to fill a gap currently unfilled by colleges

            Dr. Phone Fix has gone from a modest revenue of $100,000 in year one to a cumulative total today of nearly $15,000,000

            Dr. Phone Fix is a member in eight cities in three provinces of Canada’s top business association - the Canadian Chamber of Commerce. None of its competitors are members

            It was the first Company in its industry to participate in a major national battery recycling program designed to reduce the amount of mining of precious minerals and metals needed for cell phone manufacture

            Dr. Phone Fix is the only Company which  has instituted a program of providing newcomers to Canada with work experience to enable its employees to achieve permanent residency status or citizenship.

            It has been featured in Canadian daily newspapers radio and industry publications

            Samsung recently chose it as a cell phone repair partner

            It is a partner with Canada’s major customer loyalty  program, AIR MILES, Reward Miles.

  6. You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):

    Total 3 words used.

    Please see attachments 

Attachments/Videos/Links:
Dr. Phone Fix
PDF Dr_Phone_Fix___9_logos___Stevie___World_Stage.pdf
PDF Dr_Phone_Fix_founder_interviewed_at_awards_gala.pdf
PDF 11082100_01_V2.pdf
PDF Canada_Map_Growth_Dr_Phone_Fix.pdf
PDF Dr_Phone_Fix___Stevie___Latest_News__copy_3.pdf
PDF Dr_Phone_Fix___Stevie___EIN_Presswire_Version___.pdf