Dr. Phone Fix, Vancouver, British Columbia, Canada: Dr. Phone Fix

Written answers to the questions

Total 198 words used.

Explosive growth in electronics.

Cell phones are an electronics marvel containing up to 15 billion transistors and up to 60 precious metals or minerals. Dr. Phone Fix is a Canadian leader in the multi-million dollar cell phone and electronics repair business -  repairing more cell phones than almost anybody else in Canada. 

Founded in 2019 by a newcomer with one store, it’s exploded to 34 stores in 20 cities nationwide and is now the largest privately owned cell phone repair chain in Canada (revenue growth soaring - 6200%) and the second largest seller of pre-owned phones.  It’s 1/6th of the way towards its goal of 200 stores. 

Its nearly 80 techs repair some of the 600 phones Canadians break hourly as well as iPads, tablets and computers relying on Canada’s largest parts inventory; their work is guaranteed for life; Samsung recently chose it as phone repair partner.  In the past 15 months it’s been a nominee, finalist or winner of an unmatched 44 awards including 3 Gold ‘Stevies’; has 12,000 positive online reviews.

It’s a partner with Canada’s top non-profit battery recycler; has diverted thousands of phones from landfills as e-waste and rewards customer loyalty with AIRMILES

Total 244 words used.

Dr Phone Fix's 80 techs repair some ofthe  Six hundred phones break every hour. ‘Life ends’ when the most important ‘gadget’ they own is broken …banking, shopping and entertainment is interrupted. Texting stops. Its estimated adults spend 23 hours a week texting.

• In Canada, we fix more broken phones than almost  anybody…usually in under an hour/repairs guaranteed for life

This wonder of technology provides 100,000 times the processing power of the computer that landed man on the man, but according to the UN it’s contributing to growing landfills of electronic e-waste.

We’re not just a electronics repair leader, we’re also a leader in sustainability, awards, growth, customer service who in 2021:

• diverted thousands of phones from landfills.
• sold 3,000 certified pre-owned phones
• accelerated our program of purchasing phones from Canadians; restoring/reselling them
• In 2022:
• Sold 7,000 certified pre-owned phones
• We’re a nominee, finalist or winner of 44 awards in the past 15 months sponsored by top banks, businesses, business associations and industry media. (3 Stevie Golds including for Electronics)
• Opening one store roughly every three weeks
• Partnered with Canada’s top non-profit battery recycler, Call2RecycleLeader in promoting the ‘sustainability/recycling conversation’ with political leaders and thousands of customers
• Set up an ‘in house’ tech training program since no college program exists
• Bought 10,000 rare COVID KN-95 masks for staff, gave away free to anyone who asked
• 12,000 positive online reviews. “Superb Service!“Mark B. 

    *  A near perfect 5-Star Google rating.

Total 230 words used.

       Dr. Phone Fix is alone in its sector in competing for industry awards

       In 2022/23 it expects to be a nominee, finalist or winner in 60 award competitions including growth, sustainability, customer service and entrepreneurship sponsored by Canada’s leading banks, accountancy firms, business publications and associations.

        Dr. Phone fix’s achievements make it a recognized role model for the industry.

        It has set up a tech training program to fill a gap currently unfilled by colleges

        Dr. Phone Fix has gone from a modest revenue of $100,000 in year one to a cumulative total today of nearly $15,000,000

        Dr. Phone Fix is a member in eight cities in three provinces of Canada’s top business association - the Canadian Chamber of Commerce. None of its competitors are members

        It was the first Company in its industry to participate in a major national battery recycling program designed to reduce the amount of mining of precious minerals and metals needed for cell phone manufacture

        Dr. Phone Fix is the only Company which  has instituted a program of providing newcomers to Canada with work experience to enable its employees to achieve permanent residency status or citizenship.

        It has been featured in Canadian daily newspapers radio and industry publications

        Samsung recently chose it as a cell phone repair partner

        It is a partner with Canada’s major customer loyalty program, AIR MILES, Reward Miles.

Total 3 words used.

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