Dr. Phone Fix, Vancouver, British Columbia, Canada: Dr. Phone Fix

Written answers to the questions

Total 199 words used.

Leader in consumer services

Dr. Phone Fix, founded by a newcomer in 2019,  has become a runaway success story and a Canadian model for consumer services in the electronics and cell phone repair industry with more than 12,000 on line positive reviews and a near perfect 5-Star Google rating. Some comments:  “Awesome Service”, “Super Fast”,  “Friendly”, "Knowledgeable”,  “Best Prices in Town”. (Its’ 80 techs at 34 locations nationwide fix cell phones that were thought unfixable - usually in less than an hour - relying on Canada’s top inventory supply.)

It employs a Customer Management Experience Plan to measure customer satisfaction; saves customers money by selling them certified pre-owned phones (CPOs) at savings over the price of new models. It’s become Canada’s largest privately-owned chain in the sector and the 2nd largest seller of CPOs which are expected to be worth $146 billion globally by 2030.

It diverts thousands of phones from e-waste landfills. It’s a nominee of 44 awards in the past 15 months including  winning 3 GOLD ‘Stevies’ and a bronze.  Samsung recently chose it as a phone repair partner, it’s partnered with AIRMILES to reward its consumers' loyalty and partnered with Canada’s top non-profit battery recycler.

Total 245 words used.

Six hundred Canadians break their phones every hour. ‘Life ends’ when the most important ‘gadget’ they own is broken …banking, shopping and entertainment is interrupted. Texting stops. Its estimated adults spend 23 hours a week texting.

• In Canada, we fix more broken phones than almost  anybody…usually in under an hour/repairs guaranteed for life

This wonder of technology provides 100,000 times the processing power of the computer that landed man on the man, but according to the UN it’s contributing to growing landfills of electronic e-waste.

We’re not just a consumer services leader leader, we’re also a leader in sustainability, awards, entrepreneurship, growth since 2021 we've:

• diverted thousands of phones from landfills.
• sold 3,000 certified pre-owned phones
• accelerated our program of purchasing phones from Canadians; restoring/reselling them
• In 2022:
• Sold 7,000 certified pre-owned phones
• We’re a nominee, finalist or winner of 44 awards in the past 15 months sponsored by top banks, businesses, business associations and industry media. (3 Stevie Golds including for Electronics)
• Opening one store roughly every three weeks
• Partnered with Canada’s top non-profit battery recycler, Call2Recycle
• Leader in promoting the ‘sustainability/recycling conversation’ with political leaders and thousands of customers
• Set up an ‘in house’ tech training program since no college program exists
• Bought 10,000 rare COVID KN-95 masks for staff, gave away free to anyone who asked
• Garnered 12,000 positive online reviews. “Superb Service!“ Mark B. “…the best priced.…”Mikayla H.
• A near perfect 5-Star Google rating.

Total 241 words used.

             * Dr. Phone Fix is alone in its sector in competing for industry awards

        *.In 2022/23 it expects to be a nominee, finalist or winner in 60 award competitions including growth, sustainability, customer service and entrepreneurship sponsored by Canada’s leading banks, accountancy firms, business publications and associations.

       *  Dr. Phone Fix’s achievements make it a recognized role model for the industry.

        * It has set up a tech training program to fill a gap currently unfilled by colleges

        * Dr. Phone Fix has gone from a modest revenue of $100,000 in year one to a cumulative total today of nearly $15,000,000

        * Dr. Phone Fix is a member in eight cities in three provinces of Canada’s top business association - the Canadian Chamber of Commerce. None of its competitors are members

        * It was the first Company in its industry to participate in a major national battery recycling program designed to reduce the amount of mining of precious minerals and metals needed for cell phone manufacture

        * Dr. Phone Fix is the only Company which  has instituted a program of providing newcomers to Canada with work experience to enable its employees to achieve permanent residency status or citizenship.

        * It has been featured in Canadian daily newspapers radio and industry publications

        * Samsung recently chose it as a cell phone repair partner

        * It is a partner with Canada’s major customer loyalty  program, AIR MILES,         Reward Miles.

Total 3 words used.

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