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CVS Health, Chicago, Illinois, United States: Shashank Agarwal, Senior Decision Scientist

Company: CVS Health, Chicago, Illinois
Company Description: CVS Health Corporation is an American healthcare company that owns CVS Pharmacy, a retail pharmacy chain; CVS Caremark, a pharmacy benefits manager; and Aetna, a health insurance provider, among many other brands. The company is one of the world's largest healthcare company.
Nomination Category: Management Categories
Nomination Sub Category: Innovator of the Year
2023 Stevie Winner Nomination Title: Shashank Agarwal
  1. Which will you submit for this nomination, a video of up to five (5) minutes in length or a written essay of up to 650 words? Choose one:
    Essay of up to 650 words
  2. If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:

     

  3. If you are providing a written essay for this nomination, submit in this space an essay of up to 650 words describing the nominee's accomplishments since 1 January 2021:

    Total 633 words used.

    Shashank Agarwal, a highly accomplished data science expert in the pharmaceutical sector and a Johns Hopkins graduate, has received widespread recognition for his exceptional abilities and contributions to patient care. "His pioneering work in utilizing artificial intelligence (AI) to enhance medication adherence not only saved millions of dollars patients spend on their health but also sparked debate further about the impact of technology, in an industry that is very averse to change,” as highlighted by the Khaleej Times, the UAE’s bestselling newspaper.

    Currently leading the Decision Sciences team in Specialty Trade analytics at CVS Health, Shashank has played a pivotal role in identifying new opportunities and fostering the growth of the specialty trade analytics team. His innovative and creative technological solutions have generated an additional revenue of $15 million in 2022. Notably, his utilization of natural language processing (NLP) algorithms and tailored messaging to target patients who were late to refill specialty drug prescriptions resulted in a remarkable 3% increase in refill rates across CVS Specialty stores. Additionally, his development of an account prioritization methodology, leveraging data science, enabled CVS sales representatives to optimize their time and maximize open market referrals to CVS Specialty. Shashank also optimized the end-to-end conversion process for CVS Specialty stores, leading to a 2% increase in conversion rates by recapturing cancelled referrals. These projects alone have contributed to an incremental EBIT of $18 million over the past year while improving healthcare management for CVS patients.

    Shashank’s expertise and impact on the health-tech industry extend beyond his tenure at CVS. During his time at AbbVie, he demonstrated his technical skills by developing, automating, and centralizing over 100 reports across multiple business units in three different geographies. His analytical framework to evaluate the impact of payer formulary drop on healthcare professional (HCP) writing behavior and market landscape for a GI drug successfully influenced major payers such as Cigna and BCBS to reinstate coverage. This resulted in significant annual savings of $10,000 per patient and a total savings of $4 million across the entire patient ecosystem as well as  enhanced accessibility to this life-saving medication.

    Beyond his professional endeavors, Shashank dedicates his time to mentoring the next generation of analytics professionals through his non-profit technology blog, Expanding Ourselves, that has garnered over 100,000 impressions since 2022. He has also provided personalized mentoring to 92 professionals through one-on-one or group sessions.  Shashank’s thought leadership articles published on platforms such as ihrim.org and HackerNoon have received widespread acclaim.

    Shashank’s influential impact on the health-tech industry has also been recognized by prominent media outlets globally, including the Khaleej Times, Aaj Tak, Tech Times, Daily Scanner and News24. These platforms have extensively covered his work on machine learning-based patient adherence programs, digital transformation, healthcare, integrated data warehouses, and automation, highlighting their profound impact on patient care and the healthcare ecosystem. As a highly sought-after expert, Shashank’s expertise and reputation have made him a respected authority in the field of commercial pharma analytics.

    Furthermore, Shashank’s contributions as an industry expert judge in national hackathons organized by various US universities and his previous employers, AbbVie and CVS Health, exemplify his recognition within the health-tech industry. Additionally, he served as an industry expert judge for the prestigious SIIA CoDie Business Technology Awards, offering invaluable insights to experts, executives and companies in the health-tech field. Consequently, Shashank Agarwal’s achievements and contributions to this rapidly evolving industry are truly remarkable. His unwavering dedication to excellence, innovation, and mentorship of future tech professionals make him a highly deserving candidate for the. 2023 Stevie International Business Awards. Shashank’s rare combination of technical expertise and social consciousness serves as a source of inspiration for professionals in the industry. We have full confidence that his exceptional achievements will continue to drive change and shape the trajectory in the coming years.

  4. In bullet-list form (up to 150 words), provide a brief summary of up to ten (10) of the nominee's chief achievements since 1 January 2021:

    Total 94 words used.

    • 2023 Globee Golden bridge awards in categories Executive Achievement of the Year in Artificial Intelligence (Gold Medal) and Technical IT Professional of the Year (Silver Medal) 
    • Pioneered an AI-driven process to enhance medication adherence, saving millions for patients and pharmaceutical companies and generating over $30 million in EBIT for companies till date.
    • Mentored future healthcare analytics professionals through not-for-profit technology blog, personalized coaching, and thought leadership articles
    • Actively shaped the health-tech ecosystem by serving as a judge in national/international competitions, advising Fortune 500 global executives, and advocating for improved patient access and government engagement.
Attachments/Videos/Links:
Shashank Agarwal
URL 2023 Globee Golden Bridge Awards Winners
URL Featured in Tech Times
URL Analytics expert Shashank Agarwal presents new age patient-centric strategy (Feature in Khaleej Times)
URL Feature of my work in Daily Scanner
URL Aaj Tak featuring my journey
URL Featured in News24online for my work
URL Personal Website
URL Thought leadership article in ihrim.org
URL Thought leader article in Hacker noon
PDF Codie_Judge_Letter_ID_234.pdf