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Customer Service Awards Winners

Gold, Silver, and Bronze Stevie® Award winners in the 20th annual IBAs are listed by category, arranged in the following groups of categories. Winners were determined through more than two months of judging by the average scores of more than 230 professionals worldwide. Winners were celebrated during a gala event in Rome, Italy on Friday, 13 October.

Customer Service Department of the Year
GOLD STEVIE® WINNER:
Hotel Engine, Denver, Colorado, United States: From Customer Obsession to Complete Reinvention
SILVER STEVIE® WINNER:
AgeSA, Istanbul, Atasehir, Turkey: AgeSA Customer Service
CarrefourSA, Sariyer, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
CodeTwo sp. z o.o. sp. k., Jelenia Góra, Dolnoslaskie, Poland: CodeTwo brings Customer Service to the next level
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Department
Misli.com, Istanbul, Sisli, Turkey: Customer Experience Project
Talkmobile Limited, Vodafone House, The Connection, London, United Kingdom: Talkmobile
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Smart Security & Automation - Central Alarm Monitoring
Zorlu Enerji, Istanbul, Turkey: Zorlu Energy Solutions (ZES)
BRONZE STEVIE® WINNER:
Anexa BPO, Mexico City, Mexico: Boldly growing from the apocalypse
Arelion, Herndon, California, United States: Arelion's Diverse and Highly-Skilled Support Team
Cision, Chicago, Illinois, United States: Cision's Triumph in Service Excellence
Demandbase, San Francisco, California, United States: Demandbase
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: All starts with motivated peoples
DHL Express Mexico, Mexico City, Distrito Federal, Mexico: The Unmatched Success of our Award-Winning Customer Service Team in the Americas
Dr. Dabber, Las Vegas, Nevada, United States: Dr. Dabber Sets A New Standard In Customer Satisfaction!
Edvantis, Berlin, Germany: Edvantis Company Customer Service Department 2023
Iris Powered by Generali, Washington, District Of Columbia, United States: Iris® Powered by Generali Hits NPS High of 91
PT Bank Central Asia, Tbk, Jakarta, Indonesia: BCA Default Services : Winning Strategy Balancing Innovation And Experience
Sharjah Media City - Shams - United Arab Emirates, Al Messaned – Sharjah, United Arab Emirates: Sharjah Media City - Shams
SiteGround Hosting EOOD, Sofia, Bulgaria: SiteGround's world class Customer Service Team
Sourcefit Philippines, Quezon City, National Capital Region, Philippines: Sourcefit's Customer-Centric Approach
Versapay, Toronto, Ontario, Canada: Rapid Response Framework; A Team Suggestion Transforming the Client Experience!

Customer Service Executive of the Year
GOLD STEVIE® WINNER:
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: Caroline Kaspo, Director Customer Experience Mobility
SILVER STEVIE® WINNER:
Horatio, New York City, New York, United States: Jose Herrera, CEO
Inspiro Relia, Inc., Makati City, National Capital Region, Philippines: Rommel Regino, Chief Operations and Sales Officer
BRONZE STEVIE® WINNER:
KC INNER BELLA COSMETICS, Shanghai, China: Yang Jang-Seok, Founder & Chairman

Customer Service Team of the Year
GOLD STEVIE® WINNER:
Hotel Engine, Denver, Colorado, United States: Hotel Engine's Customer-obsessed Customer Support Team
SILVER STEVIE® WINNER:
Atos Customer Services, Istanbul, Kadiköy, Turkey: Atos Turkey Customer Service
CarrefourSA, Sariyer, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
ContactPoint360, Toronto, Ontario, Canada: ContactPoint 360's Multi-Geo CX Team
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
Inspiro Relia, Inc., Makati City, National Capital Region, Philippines: Delivering Excellence & Innovation for Decades
Raken, Carlsbad, California, United States: Raken - Raising the Bar in Customer Success
WNS, Mumbai, India: Leading Airline of the United States
BRONZE STEVIE® WINNER:
8X8, Campbell, California, United States: The Professional Services Team at 8x8
Banco do Brasil S.A. - São Paulo, São Paulo, Brazil: BB Customer Service - Data Driven & H2H
DHL Express Saudi Arabia, Khobar, Eastern Province, Saudi Arabia: DHL Express Saudi Arabia Customer Service Frontline Team
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Team
IBM, Armonk, New York, United States: IBM AIX OffShift Support Team
KC INNER BELLA COSMETICS, Shanghai, China: Yang Jang-Seok, Founder & Chairman
Premier BPO, LLC, Clarksville, Tennessee, United States: Proactive, Consultative Customer Service