Customer Service Awards Winners
Gold, Silver, and Bronze Stevie® Award winners in the 22nd annual IBAs are listed by category. Winners were determined through more than two months of judging by the average scores of more than 250 professionals worldwide. Winners will be celebrated during a gala event in Lisbon, Portugal on Friday, 10 October.
Best Crisis Response in Customer Service
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
BRONZE STEVIE® WINNER
Club Jolly, Istanbul, Türkiye: Jolly’s Approach to Crisis Management
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Crisis Response in Customer Service
Customer Service Department of the Year
GOLD STEVIE® WINNER
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
SILVER STEVIE® WINNER
8x8, Campbell, California, United States: The Customer Service Department at 8x8
Arelion, Herndon, Virginia, United States: Arelion's Customer Service Department
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Department
Foundever, New York, New York, United States: Transforming CX in Healthcare: Foundever's Data-Driven Approach to Elevating Customer Satisfaction for Multinational healthcare company
Hisense, Johannesburg, South Africa: The Human-AI Tango: Where Empathy and Intelligence Redefine Service
Kapital Bank, Baku, Azerbaijan: Customer Oriented Transformation
Lenovo eService, Morrisville, North Carolina, United States: Lenovo eService Department: Redefining Customer Support and Upsell for Digital Age
Leobit, Austin, Texas, United States: Leobit Company Customer Service Department
Optimum, Long Island City, New York, United States: The Customer Service Department at Optimum
Talkdesk, Palo Alto, California, United States: Talkdesk Customer Care: Leading the AI Revolution in Customer Experience
United Cellars, Sydney, New South Wales, Australia: United Cellars - Adding Human Touch in a Digital Cellar
Workstream, San Francisco, California, United States: Workstream Customer Support: Meeting Urgency with Excellence
BRONZE STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
Club Jolly, Istanbul, Türkiye: A Journey That Started with the Dreams of 8, Now 750,000 Smiles
Datasite, Minneapolis, Minnesota, United States: Datasite Assist
Everise, Plantation, Florida, United States: Everise's Customer Service Department
Iris Powered by Generali, Washington, District of Columbia, United States: Resilience, Empathy, and Scalability Under Pressure
PaymentEvolution, Mississauga, Ontario, Canada: PAYEVO: Highlighting Transformative Accomplishments in Customer Success Performance
ROYAL COMMISSION FOR JUBAIL AND YANBU, Yanbu idustry city, Saudi Arabia: Investors Relations Department achievements
SiteGround Hosting EOOD, Sofia, Bulgaria: SiteGround's Customer Service Department
Uyumsoft Bilgi Sistemleri, Istanbul, Türkiye: Uyumsoft Bilgi Sistemleri ve Teknolojileri Customer Service Team
Customer Service Executive of the Year
GOLD STEVIE® WINNER
8x8, Campbell, California, United States: Dipen Shah, Senior Director of Global Technical Support
SILVER STEVIE® WINNER
Dubai Digital Authority, Dubai, United Arab Emirates: Reem Al Falasi, Customer Service Manager
General Directorate of Residency and Foreigners Affairs, Dubai, United Arab Emirates: Major General Ahmed Obaid Al Muhairi
Customer Service Team of the Year
GOLD STEVIE® WINNER
Brasilprev, São Paulo, São Paulo, Brazil: Brasilprev: LISTENING TO TRANSFORM - LEADERSHIP IN THE ACCESSIBILITY AND DIVERSITY REVOLUTION
SILVER STEVIE® WINNER
8X8, Campbell, California, United States: The Professional Services Team at 8x8
Hisense, Johannesburg, South Africa: Precision Meets Compassion: The Team Behind Hisense SA’s AI-Powered Service Evolution
KHDA, Dubai, United Arab Emirates: KHDA Customer Happiness Team
BRONZE STEVIE® WINNER
AviaGames Inc., San Mateo, California, United States: AviaGames Inc. Customer Service Team
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer FootPrint Center
CCI Global, Dubai, United Arab Emirates: CCI Global's Customer Service Team
CNP Seguros Holding Brasil, Brasília, Distrito Federal, Brazil: CNP Seguros Holding Brasil's Customer Service Team
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Contact Center
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
FUSION CX, Kolkata, India: Fusion CX's Customer Service Team
Saman Bank, Tehran, Tehran, Iran: Customer Care of Saman Bank