2015 Customer Service Awards Category Stevie® Award Winners

Customer Service Department of the Year - Advertising, Marketing, Public Relations, Business Services & Diversified Services
GOLD STEVIE WINNER:
HGS Canada, Dartmouth, NS Canada: Journey to Net Promoter Success
SILVER STEVIE WINNERS:
DHL Express Mexico, Mexico City, Mexico: Achieving the excellence, Our Contact Centre working to full potential..From Good to Great
Europ Assistance, Bethesda, MD USA: Identity Theft, Privacy & Digital Protection
intelliAd Media GmbH, Munich, Germany: intelliAd Media Customer Service Department
Move Management, Inc., Aurora, CO USA: Outstanding Move Management Customer Service
BRONZE STEVIE WINNERS:
Kliksa.com, Istanbul, Turkey: Kliksa: From Pygmy to Amazon
Mobility Services International, Hampton, NH USA: MSI Denver Team

Customer Service Department of the Year - Banking, Financial Services & Insurance
GOLD STEVIE WINNER:
Visa Europe, London, United Kingdom: Visa Europe - The beating heart of payments
SILVER STEVIE WINNER:
Garanti Pension and Life, Istanbul, Turkey: Garanti Pension and Life's Customer Services Team
BRONZE STEVIE WINNER:
Türkiye Garanti Bankasi A.S. , Istanbul, Turkey: A Dizzying Story At Garantibank Customer Satisfaction Department

Customer Service Department of the Year - Computer Services & Software
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Transformation of Carbonite Customer Care
SILVER STEVIE WINNERS:
FastSpring, Santa Barbara, CA USA: FastSpring Customer Service Department
PagerDuty, San Francisco, CA USA: PagerDuty Customer Support & Advocacy Department
Xero Limited, Wellington, New Zealand: Direct Bank Feeds: A review of 2014-2015
BRONZE STEVIE WINNERS:
Bronto Software, Durham, NC USA: Bronto’s Customer Service: Building on Success and Expanding Worldwide
optivo GmbH, Berlin, Germany: optivo – Customer Care Team
sahibinden.com, Istanbul, Turkey: sahibinden.com Customer Service Department
Wolters Kluwer Tax and Accounting US, Wichita, KS USA: Wolters Kluwer Tax and Accounting US Customer Service Department

Customer Service Department of the Year - Transportation
GOLD STEVIE WINNER:
DHL Express Egypt, Cairo, Egypt: DHL Egypt Customer Service Department
SILVER STEVIE WINNERS:
DHL Express, Colombia, Bogota, Columbia: DHL Express Colombia certified as Center of Excellence
DHL Express South Africa, Johannesburg, South Africa: DHL Express South Africa Customer Service
DHL Uruguay SRL, Montevideo, Uruguay: Best CS Department
BRONZE STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Customer Service
DHL Express, Caracas, Venezuela: DHL Venezuela CS Of The Year
DHL Express, Guatemala, Guatemala: DHL Express Guatemala Customer Service Department
DHL Express Panama, Panama City, Panama: DHL EXPRESS Customer Service Department
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: DHL Express Saudi Arabia CS Department
DHL Express Sub Saharan Africa, Cape Town, South Africa: DHL Express SSA Customer Service Department

Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
OptumCare, Phoenix, AZ USA: Putting the Customer in the Middle
SILVER STEVIE WINNERS:
Fareportal, New York, NY USA: CheapOair customer service department
Western Region Municipality, Abu Dhabi, United Arab Emirates: TAMM Center Mirfa, Western Region Municipality Abu Dhabi, UAE
BRONZE STEVIE WINNERS:
Dubai Courts, Dubai, United Arab Emirates: Dubai Courts - Central Services Section
Globe Telecom, Manila, Philippines: Globe Enterprise Customer Experience Reinforces Service Culture for Better Customer Relationships
IHG, Atlanta, GA USA: InterContinental Hotels Group Global Customer Care
Sharjah Police, Sharjah, United Arab Emirates: Vehicles and Drivers Licensing Department
Stemtech HealthSciences Corp. Pembroke Pines, FL USA: Stemtech IBP Center Department

Customer Service Team of the Year - Advertising, Marketing, Public Relations & Business Services
GOLD STEVIE WINNER:
Competence Call Center, Vienna, Austria: Samsung & CCC: Customer Service Team of the Year
SILVER STEVIE WINNER:
Graebel Companies, Inc., Aurora, CO USA: Expert Customer Service Team at Graebel Relocation
BRONZE STEVIE WINNER:
Kliksa.com, Istanbul, Turkey: Kliksa's Customer Service Team: Unprecedented Promises...Delivered

Customer Service Team of the Year - Banking & Financial Services
GOLD STEVIE WINNER:
Garanti Pension and Life, Istanbul, Turkey: Garanti Pension and Life's Customer Services Team
SILVER STEVIE WINNER:
DenizBank, Istanbul, Turkey: Social Customer Care
BRONZE STEVIE WINNER:
Garanti Bank, Istanbul, Turkey: Garanti Bank Call Center

Customer Service Team of the Year - Computer Services & Software
GOLD STEVIE WINNER:
Cisco Systems, San Jose, CA, USA: Adaptive User Experience: Do we need manual support personnel?
SILVER STEVIE WINNER:
Rimini Street, Pleasanton, CA USA: Rimini Street JD Edwards Team Achieve Near-Perfect Customer Satisfaction Ratings
BRONZE STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Carbonite Service Recovery Unit: Taking Customer Satisfaction to a New Level
Firmex, Toronto, ON Canada: Firmex Customer Service Department

Customer Service Team of the Year - Telecommunications
GOLD STEVIE WINNER:
J2 Global, Ottawa, ON Canada: Campaigner, Ottawa Call Center Customer Support Team
SILVER STEVIE WINNER:
Globe Telecom, Inc., Taguig, Philippines: Globe Telecom's Business Customer Service and Experience Management Team
BRONZE STEVIE WINNERS:
Lifesize, Austin, TX USA: Lifesize Customer Service Team
PT Telekomunikasi Indonesia, Tbk, Jakarta, Indonesia: Outstanding “SMART WINNING TeAM” Pioneer on Empowering SMEs Market

Customer Service Team of the Year - Transportation
GOLD STEVIE WINNER:
DHL Express South Africa, Johannesburg, South Africa: DHL Express South Africa Key Accounts Desk Team
SILVER STEVIE WINNERS:
DHL Express Bahrain, Manama, Bahrain: DHL Express Bahrain Customer Service Team
DHL Express, Doha, Qatar: DHL Express - Qatar
DHL (Honduras) S.A. de CV, San Pedro Sula, Honduras: Equipo de Servicio al Cliente Honduras
BRONZE STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh, Customer Service Team
DHL Express, Managua, Nicaragua: DHL Express Nicaragua Call Center Customer Service Team
DHL Express, Nigeria, Lagos, Nigeria: DHL Nigeria Customer Service Team
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: DHL Express Saudi Arabia CS Team
DHL Paraguay SRL, Asuncion, Paraguay: DHL Paraguay Nomination to Customer Service Team of the Year

Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
U.S. Green Building Council, Washington, DC USA: USGBC’s LEED Coach Team: A Proactive Customer Service Model
SILVER STEVIE WINNER:
TouchBistro, New York, NY USA:TouchBistro World Class Customer Service Team
BRONZE STEVIE WINNERS:
Dubai Courts, Dubai, United Arab Emirates: Lawyers' Voluntary Legal Consultations Program (Shoor)
IHG, Atlanta, GA USA: IHG Customer Care is Creating Great Hotels Guest Love
IHG, Salt Lake City, UT USA: IHG's Relocation team nomination

Customer Service Executive of the Year - Hospitality and Leisure
GOLD STEVIE WINNER:
Fareportal, New York, NY USA: Ruben Bello, VP of international operations
SILVER STEVIE WINNER:
Fareportal, New York, NY USA: Roy Sneharthi, SVP of operations and computer information systems
BRONZE STEVIE WINNER:
IHG, Atlanta, GA USA: Chris Zoloth, Director of Global Customer Care

Customer Service Executive of the Year - Transportation
GOLD STEVIE WINNER:
DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National Customer Service Manager
SILVER STEVIE WINNERS:
DHL Express South Africa, Johannesburg, South Africa: Ncedo Tshayisa, Key Accounts Advisor
DHL Express, UAE, Dubai, United Arab Emirates: Saliha Louiza, DHL UAE Customer Service Executive
BRONZE STEVIE WINNER:
DHL Express, Muttenz, Switzerland: Naoufel Mayoufi, Execute Coach

Customer Service Executive of the Year - All Other Industries
GOLD STEVIE WINNER:
Veeam, Alpharetta, GA USA: Veeam’s Chief Evangelist Doug Hazelman: Advocating for the Customer Above All
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Robert Frost, VP, Customer Care
OptumCare, Phoenix, AZ USA: Rob Galan, VP-OptumCare Operations
BRONZE STEVIE WINNERS:
iFinance Canada, Toronto, ON Canada: Ken Taylor, Credit Manager
Lifesize, Austin, TX, USA: Amy Downs, Chief Customer Success and Happiness Officer
Micro Kickboard, Grand Rapids, MI USA: David Stebbins, Customer Service Manager
Western Region Municipality, Abu Dhabi, United Arab Emirates: Aysha Mohammed Al Hammadi, TAMM Center Division Manager