Company: Checkers Drive-In Restaurants, Inc.
Nomination Submitted by: The eLearning Gurus
Company Description: Checkers Drive-In Restaurants, Inc. is made of 850+ Checkers and Rally's restaurants throughout the United States. It was founded in 1999 and is headquartered in Tampa, Florida. Checkers and Rally's restaurants are known for their burgers, drinks, and their award-winning famous seasoned fries.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Corporate Learning/Workforce Development Solution
 Nomination Title: Tasty ‘Crazy Good Learning’ Sandwich Certification Program via Mobile-Learning for Team Members
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
N/A
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
After years of low engagement with an old provider and unrelevant content, Checkers and Rally's new Learning Management System called Crazy Good Learning (via Schoox) was introduced to all 850+ restaurants and 12,000+ employess on October of 2020. Along with the user-friendly Crazy Good Learning platform, positional certifications like the newly updated Sandwich Positional Certification released in January 2022 help continue to drive up user engagement.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 344 words used.
With the challenges of staffing and restaurant turnover, keeping good Team Members and training them well is crucial! In a fast-paced environment where employees can sometimes be placed in a position without the proper training, or can be trained inconsistently depending on the situation, it’s very important that Checkers and Rally’s restaurants are provided with consistent training that’s fun, engaging, effective, and efficient.
Turnover is a key metric for Checkers and Rally’s. As we discovered, simply having Team Members watch videos or read materials simply wasn’t enough. Ensuring Team Members are engaged and properly trained on building and packaging sandwiches, in turn, means that our Guests receive hot, delicious food made exactly how they ordered it. And statistics prove that given the opportunity with a good experience, Team Members are more likely to stay because they feel they are set up for success. The new Sandwich Positional Certification provides a consistent and well-balanced learning experience that prepares new employees to not only to gain knowledge of work the Sandwich Station, but to experience it virtually and better prepare Team Members for the Sandwich line. This new learning experience includes a narrator with a fun and interesting sense of humor, a journey through the fictional Checkers and Rally’s Institute of Sandwich Perfection (CRISP), as well as a sandwich simulation that allows learners to build virtual sandwiches before jumping on the Sandwich Station. This new and fun Sandwich Certification Program is not only entertaining but is helping to create engagement as well as retain our Team Members and Managers.
The Sandwich Positional Training program was created to be a blend of online modules and hands-on practice in both a virtual and real-world environment. Online modules are a mixture of videos, examples, quizzes, and activities to ensure understanding. Since all 850 Checkers and Rally’s restaurants have a small footprint and limited space, positional certification training is delivered on mobile devices. Learners can complete the program on a tablet, which they can take to the station when necessary.
Read full story with images on the attached PDF document.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 334 words used.
With turnover being a key metric for Checkers and Rally’s, our main goal is to create engagement and reduce turnover. By keeping certification training relevant and easily accessible on our training mobile devices, logins and engagement has doubled year-over-year, and the mobile logins have almost tripled! Training engagement is measured using the Schoox reporting tool that tracks web and mobile logins. It is clear that our users are getting more comfortable with our training system, enjoying the content, and utilizing mobile learning.
Data Results from Schoox on Mobile and Web Logins Year-over-Year:
- 2020-2021 Total Logins: 14,883
- 2021-2022 Total Logins: 43,572
- 2022-2023 Total Logins: 87,304
In addition to our LMS logins and engagement, by updating our certifications and improving training to be more fun and relevant, we are not only seeing a downward trend and improvement of 18% for team turnover, but also seeing a downward trend and improvement of 21.4% for general managers compared to this same time period last year.
The Sandwich Positional Certification training is an experience for Checkers and Rally’s Team Members. Front-line workers and Ops Service leadership have worked tirelessly together with the training team to create modules that focus on the most important information and present it in an interesting, engaging, streamlined way, so learners can begin working their position quickly, effectively, and efficiently. By employing different learning techniques such as videos, hands-on activities, quizzes, and simulations, we are also creating a fun learning experience that’s increases Team Member LMS engagement all while helping decrease employee turnover.
User Testimonial #1: This is a wonderful learning component for the restaurant. It's very informative and you really don't have to do a lot of writing things down. It's easy to just go back and review the information.
User Testimonial #2: I'm happy we have this training tool! It sets our team up for success!
Link and credentials to the Crazy Good Learning Platform and access to the Sandwich Positional Certification are available on the attached PDF document.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 26 words used.
Read full story with performance reporting and images on the success of Checkers and Rally's LMS platform and newly developed content on the attached PDF document.
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