Company: Cathay United Bank
Company Description: Cathay United Bank was first established in 20 May 1975 and has served its customers for over 42 years. Cathay United Bank currently has 164 branches in Taiwan. Our overseas presence leaves 67 footprints in 11 countries and areas, including 2 subsidiaries, 1 joint venture bank, 6 overseas branches and 5 representative offices.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Platform as a Service
 Nomination Title: Cloud PaaS of Cathay United Bank
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
This is a new version of an existing product, the update was released in 2022.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 213 words used.
Since 2022, Cathay United Bank has been developing an on-premises cloud-native PaaS platform, providing IT staff with a secure, easy-to-use environment for application development, testing, deployment and management, creating good developer experiences. The platform has evolved to support a multi-cloud architecture, increasing system flexibility and resource scalability. This multi-cloud seamless integration facilitates the smooth operation of services across different cloud environments. Our robust and adaptable cloud infrastructure drives transformation and achieves the goals of PaaS.
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Characteristics
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Services and Benefits
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| A-A Model |
- Important system services are not interrupted.
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| Deployment |
- CI/CD: Easy deployment in UT/UAT/production environments
- Migration to OKD Agent improves deployment efficiency
- Centralized and standardized deployment scripts
- Information Security: Mandatory security scans during deployment
- Supports multi-cloud deployment settings with consistent deployment experience
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| Monitoring mechanism |
- Dashboard: Integration with Grafana to create SRE visualization dashboards
- Automatic Alerts: Integrates internal emails and communication software for automatic alerts to identify and solve system problems and monitor system services in real time
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| Shared tools or services |
- Provide the underlying framework for cloud native development: Provides instantly usable logging and database connection features
- Project generation tools: Simplified development process with input of designated parameters
- Access control mechanism: Identify and manage call sources and traffic statistics
- Automated stress testing tools to improve testing efficiency
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Please see Appendix A for more information.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 177 words used.
From 2023, Cathay United Bank's cloud-native PaaS platform has, through pioneering technological innovations, enhanced the efficiency of credit card transactions and digital banking services, while also stabilizing the transactions of core middleware application platform. It has also supported various banking operations and currently handles over 20 million transactions daily, a 239% increase from 2023, with system stability exceeding 99%. (Please see Appendix B for more information.)
The platform also offers developers superior developer experiences. Compared to 2023, the service usage ratio of JAVA and .NET has increased by 2100% and 202% respectively. Automation in stress testing scenarios has improved by 180%, and total executions have increased by 633%. (Please see Appendix B for more information.)
The platform's multi-cloud architecture and automation functions enable Cathay United Bank to quickly respond to market changes, provide financial solutions close to customers, and optimize the efficiency of system development and maintenance. Furthermore, by incorporating Site Reliability Engineering dashboards, Cathay United Bank has not only improved its service monitoring and maintenance efficiency, but also provided customers with more stable and secure transactions.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
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