Company: Virtusa Corporation
Company Description: Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services to Global 2000 companies. Using our enhanced global delivery model, innovative software plat forming approach and industry expertise, we provide high-value IT services that enable our clients to enhance business performance, accelerate t
Nomination Category: Human Resources Categories
Nomination Sub Category: Human Resources Department of the Year

Nomination Title: People Metric: Employee Delight Index

Tell the story about what this nominated organization/department has achieved since January 1, 2014 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms.

COMPANY BACKGROUND

Virtusa Corporation www.virtusa.com (NASDAQ: VRTU) Virtusa Corporation is a global information technology (IT) services company providing IT consulting, technology and outsourcing services to Global 2000 companies. Using our enhanced global delivery model, innovative software platforming approach and industry expertise, we provide high-value IT services that enable our clients to enhance business performance, accelerate time-to-market, increase productivity and improve customer service. Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the United States, Europe and Asia.

VIRTUSA KEY DIFFERENTIATOR – OUR PEOPLE METRIC: EDI (Employee Delight Index)

In this age of Digitization, big data, cloud computing, social business, and mobility are causing digital disruption across industries. Social media and mobile technologies have dynamically shifted the balance of power and influence to the consumer end. In this consumer driven business space Virtusa has been cognizant that ROI can be achieved only if HR focuses on its internal customers, employees first and their delight. In this tangent, we have architected a key metric on our employee satisfaction/delight rate branded as the Employee Delight Index (EDI).

EDI is a compilation of 8 key people parameters of employee life cycle.

• Onboarding Experience is evaluated based on the net promoter score rating, “How likely are you to recommend Virtusa to your friends.”
• Exit Interview encompasses Voluntary feedback dossiers given by exiting employees.
• Stretch role % of top talent encompasses employees playing a higher role than his/her current designation.
• Service excellence score, which covers the current published internal HR service excellence score.
• Social adoption (RAVE and Yammer social platform) includes number of interactions per person (Yammer) and number of Raves sent per person.
• Overall attrition, includes all voluntary and involuntary exits during the period.
• Top Talent attrition, Employees exits who have been rated “outstanding and exceed expectation consistently” during the period.
• CNBL Attrition, employees are rated chronically not billed if they have not been billed continuously for 90 days or more. This excludes tier 4 employees.

TANGIBLE OUTCOMES:

The EDI parameters soared for the year FY15 indicating the rich employees delight and engagement. We made as high as 87%, up from the previous year’s index 73%. There was a radical reduction in our vendor hires by 20%. Our sustained revenue growth is the evidence of the same, which observed stark growth from $80.5 M in Q2 FY13 to $ 123 M in Q3 FY15. Our delivery maturity index climbed from 3.28 to 3.45 and client delight index clocked 8.6/10 showing sustained high performance.

EDI STEERED SERVICE EXCELLENCE:

The EDI scores enabled to build standards of service excellence to build sustenance in our best practices as an employer of choice.

• Smart Onboarding Experience

We installed a robust pre new hire engagement program which enabled agile hiring processes and absorption formalities. Virtual Office/Client Tour with smart online features facilitates high engagement and reduce early attrition. This sophisticated onboarding framework based on digitized solutions enables smart self-services and quick injection of organization’s values, culture, ethos and aligns them instantly with the vision, mission, MBOs and Key Result Areas (KRA) of their roles, for high productivity and delight factor.

• Co-Creation and Collaboration among Global teams

Our mantra is “Work, Learn, Share and Connect” in this technology era by collaboratively transforming technology for business advantage. We have installed gamification and V+ social media connect platform for our millennials to have a fun–filled work environment. The EDI metric ensured to scale this practice among our diverse, global and blended workforce.

• Nurture Skill & Smart Top Talent

Our instant RAVE (Recognize and Value Every one) portal steered candid feedback and recognition for teams, also pitched the culture of appreciation and high performance. This virtual recognition platform driven by industry trending solutions enabled a strong connect across geographies ensuring one’s digital reputation. Accumulation of the RAVES yields varieties of glamorous Badges which are redeemed for credits.

In bullet-list form, briefly summarize up to ten (10) accomplishments of the nominated department since the beginning of 2014 (up to 150 words).

ACCOMPLISHMENTS OF HR TEAM - FY 15

2015 has been a year of Excellence for the HR team. Our innovative practices at various HR touch points have yielded significant results including high EDI score (87%) and radical reduction in CPH (Cost per Hire) by 20%. These success drivers also triggered several market accolades.

1. Listed in the Times Union Top Workplaces list
2. Received the Stevie American Business Awards for HR Excellence, US
3. Nominated as a finalist in the Monster HR Awards, US
4. Rated in Achievers 50 Most Engaged Workplaces Awards
5. Received the Stevie International Business Awards, US
6. HR Excellence Award by the HR magazine, The Mark Allen Group, UK
7. Asia Best Employer Brand Awards by the world HRD Congress
8. Best in Class L&D practices by CHRO, Asia
9. Thought Leaders: CEO of the Year
10. Employee Engagement Award: Institute of Personnel management