Kinetic by Windstream, Little Rock, Arkansas, United States: Your Connection, Our Priority: Internet Better with Go Kinetic

Company: Kinetic by Windstream. Little Rock, AR
Company Description: Kinetic is a business unit of Windstream Holdings, a privately held Fortune® 1000 communications and software company. Kinetic provides premium broadband, entertainment and security services through an enhanced fiber network to consumers and businesses primarily in rural areas in 18 states.
Nomination Category: App Categories
Nomination Sub Category: Utilities & Services

Nomination Title: Your Connection, Our Priority: Internet Better with Go Kinetic

The date on which this nominated mobile site or app was first published:

July 1, 2021
Briefly describe this mobile site or app’s objectives and how it has met those objectives (up to 200 words). If applicable, include here the platforms your app supports:
Total 200 words used.

At Kinetic, we enhance digital experiences to strengthen customer engagement and loyalty. Go Kinetic, our customer portal and app, empowers users with control and convenience, resulting in a 12-point increase in customer retention over the past year. We ensure seamless connectivity and support through cutting-edge tools available on iOS, Android, and desktop. Our GPT-driven messaging capabilities provide personalized interactions, boosting user satisfaction and increasing our Net Promoter Score by 8%. As a result, we've reduced repeat calls by 7% and increased portal registrations by 12%, demonstrating our solutions' effectiveness in enhancing engagement.

Go Kinetic lets customers:
- Personalize Their Internet: Manage Wi-Fi settings, set parental controls, and run speed tests.
- Manage Orders and Tickets: Change appointments, track technician details with Track My Tech, and reopen cases if needed.
- Access Real-Time Support: Use our Digital Assistant and Live Chat, and quickly select a service date when network tests indicate a technician is needed.
- Manage Payments: View and pay bills, see payment history, and enroll in AutoPay and paperless billing.
- Stay Updated: View the service status map, receive notifications, and access the latest offers.
These features simplify tasks and exemplify Kinetic's commitment to delivering a smart, reliable digital experience, fostering stronger customer relationships.
List the appropriate creative and production credits for this app: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:

Sr. Vice President Customer Support: Elizabeth Orth

Vice President Customer Care: Paul Strickland

Sr. Vice President Portals and APIs: Kaushik Bhanderi

Vice President Portals and AI: Russ Bartels

Director - Product Development: Janardhan Paila

Associate Director – Ops Support: Jennifer Marquez

Product Owners: Max Tittle

Marketing Consultant: Rose Willey-Farver

Web and Backend Developer: Krishna Prasad, Genguraj Sundararaj, Murali Bhattu

Web Developers: Lokesh Nagarajan, Amit Kumar

UI/UX Designers: Anbu Anandan

iOS Developers: Sridhar Maharajan

Android Developer: Deepti Arya

QA Leads: Sai Vankadari

Additional Support Provided by: Matt Davis, Chandra Dorsey, Bijan Stewart, Brandon Fraire, Shane Condrey, Mike Driggers, Brandon Lowry, Kate Webb, Archana Shanthi, Dustin Bennett, Jamie Watson, Jaya Sathya, Jon Sieck, Mike Kohler, Tina Blanchard, Tenika Robinson, Jeff Steidl.

Attachments/Videos/Links:

Your Connection, Our Priority: Internet Better with Go Kinetic
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