Company: Alloy Software, East Hanover, NJ
Nomination Submitted by: Alloy Software, Inc.
Company Description: Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.
Nomination Category: New Product & Service Categories - Technology Solutions
Nomination Sub Category: Service Management Solution
 Nomination Title: Alloy Software's Alloy Navigator
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
We’re nominating Alloy Navigator Enterprise 2024, the latest version of the firm’s core software product for IT service management and IT asset management. The nominated version was released on May 17th, 2024.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 343 words used.
Alloy Navigator 2024: Top-Notch Productivity for Service Excellence
Alloy Navigator 2024 signifies a breakthrough for our customers, letting them create custom AI-assisted business processes and shifting to lightning-fast data grids for ticket management.
Here are the key features of the release:
- An opportunity to create custom AI-assisted workflow actions (!!!)
- Plus a set of pre-configured AI actions, such as text improvement, tone change, and translation
- A revamped Self-Service Portal, including the dark mode, and other visual customizations
- A new Kanban-like view to work with tasks
- Faster and powerful New Experience Data Grids,
- And much more!
Let’s go through the key features of the release in more detail:
Visual ticket boards
The introduction of Kanban-style boards revolutionizes ticket management by offering a clear, status-based view that simplifies progress tracking, identifies bottlenecks, and streamlines workflows. With real-time interactivity, users can act on tickets directly from the board and create custom views tailored to specific criteria, fostering collaboration and improving efficiency.
AI-assisted text features
AI tools now enhance text-based tasks by summarizing, refining, translating, and converting text-to-speech, saving time and improving communication quality. Fully customizable and easyto control, these features can be tailored to specific workflows, with seamless integration that empowers users to focus on higher-value tasks.
Not fish, but a fishing rod
Alloy Navigator enhances AI capabilities with custom actions tailored to your workflows, integrating across text fields to boost productivity and meet your specific needs.
- Translate: Provide multilingual support.
- Add Context: Enrich ticket details with screenshot insights.
- Expand: Add detail for clarity.
- Rephrase: Align tone with your brand.
- Proofread: Correct errors while maintaining intent.
- Simplify: Make content concise and clear.
- Knowledge Base Formatting: Format content to meet standards.
Revamped Self-Service Portal
A complete redesign elevates the user experience with a modern UI, faster performance, and new features like dark mode and regional formats. The portal now supports enhanced branding options and expanded language capabilities, making it more accessible and adaptable for global teams.
All in all, Alloy Navigator is moving towards enabling a higher work pace, more automation, and more effective service delivery in ITSM.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 108 words used.
Alloy Software is a privately owned company, and we don’t disclose exact sales figures. But the company’s annual revenue has been growing every year since its inception in 2002, and we’ve reached an all-time high in sales in 2023.
We are proud of the reviews and testimonials our customers have shared on various review platforms:
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 48 words used.
| Attachments/Videos/Links: |
|---|
|
