Company: Cisco, San Jose, CA
Nomination Submitted by: Cisco IT security
Company Description: Cisco IT Security are the cybersecurity experts who protect Cisco Systems by providing frictionless, secure access to services.
Nomination Category: New Product & Service Categories - Technology Solutions
Nomination Sub Category: Identity & Access Security Solution
 Nomination Title: Cisco's MyID Groups
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
MyID Groups, officially released for General Availability on June 28, 2023, is a modern solution that consolidates Cisco's legacy systems into a single application. It efficiently manages both security and distribution groups, enhancing access control to servers and applications.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 350 words used.
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- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 346 words used.
Challenges with Legacy Group Management at Cisco:
For years, Cisco enterprise users relied on multiple legacy tools for security and distribution group management, facing challenges such as high maintenance costs, vendor dependency, lack of enhancements, and the need to navigate different tools for similar tasks. These issues caused delays and increased manual effort.
Market Performance:
The Cisco IT Security Team sought market tools to unify group management functions. However, existing tools either lacked features required by Cisco users, such as allowing only IT admin privileges to have full management capabilities through UI or API or offered functionalities not aligned with Cisco's needs. A tailored solution was necessary—one that could adapt and scale to Cisco's unique requirements.
Unified Group Management Solution:
MyID Groups was developed as an in-house, purpose-built solution to replace legacy tools and centralize group management. It enabled Cisco users to efficiently manage groups across directories like AD and Okta through a single interface accessible via UI and API, streamlining group creation and management.
Unit of Adoption:
Since its launch on June 28, 2023, MyID has rapidly expanded within Cisco,
- managing over 170K groups,
- supporting 300+ applications, and
- engaging 7,000+ monthly active users
Critical Reception:
Cisco users utilize MyID Groups’ UI and integrate via API for scalable use. Key metrics demonstrate MyID Groups' impact continued to grow, reaching:
- 250K+ total transactions in Q1'2025,
- 160K+ add member transactions in Q1'2025
- 1,400+ recertification tasks in November 2024
Customer Satisfaction:
Built by Cisco, for Cisco—MyID Groups continues to evolve as a trusted, scalable solution with outstanding customer satisfaction.
User Testimonials:
- "MyID is a breath of fresh air—only improving over time."
- "Without MyID, it would had involved a lot manual work."
- "Eliminates bottlenecks & enhances user experience."
- "Automation reduces administrative work & minimizes errors."
- "APIs have made access management seamless for application teams."
- "Saving Cisco $100K+ per quarter." (for one of the client)
- "This tool is so many lightyears better (than the legacy group management tool). This is how internal tools should perform. Kudos to the team who built it. "
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 82 words used.
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