Company: Gov2Biz Inc., San Antonio, TX
Company Description: Gov2Biz Inc. builds and perfects SaaS solutions for state and local governments, allowing them to serve their constituents better. Our portfolio of solutions streamlines licensing, inspections, enforcement, case management, taxation, payment processing and more to improve efficiency, enhance public safety, and deliver better government services.
Nomination Category: New Product & Service Categories - Technology Solutions
Nomination Sub Category: Cloud Application/Service
 Nomination Title: Gov2Biz
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
In June 2024, Gov2Biz released a new and improved of case management functions for investigations and legal case management. This was major upgrade to the existing case management capabilities.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 292 words used.
Gov2Biz is a cloud platform that modernizes how government agencies manage licensing and regulatory operations. In 2024, Gov2Biz got significant enhancements, positioning it as a next-generation solution designed to address evolving governmental landscape.
- Licensing and Permitting
- Inspections
- Investigative Case Management
- Legal Case Management
- Taxation
Key Product Enhancements made in 2024
Enforcement case management system:
Gov2Biz’s new and improved Case Management provides new support for high-complexity cases, field settlements, expungements notices, referrals and complex legal case management capabilities
With these new features, customers are able to perform advanced case reporting, generate comprehensive case reports, and field settlements more efficiently for civil and administrative cases.
Gov2Biz’s unique architecture allows enforcement and legal departments to stay on top of the data from other departments within the agency, while still maintaining tight controls over data,
Expungement Capability: We released a powerful expungement capability that can perform deep searches in intra agency data retrieve records , and expunge data to allow the agency to be compliant with judicial orders This is a unique capability of Gov2Biz.
AI-Powered Support: The upgraded "Abby" conversational AI bot leverages the latest advancements in AI to provide a smarter assistant for inquiries and helping agencies provide high quality customer service.
AI Powered Checks: Gov2Biz’s AI-powered image recognition-based check extraction and processing capabilities is a paradigm shift for government agencies, where checks still make up over 30% of payments. This new AI feature allows agencies to extract check information error free and optionally deposit the check.
Customer Benefits:
Case Management changes allow agencies to protect customers and prevent crime at large. The reduction in effort per investigation is to the tune of 60%.
Abby Chat and Voice bot: It is capable of handling over 40% of calls into the licensing department of licensing agencies.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 277 words used.
Investigative case management and legal case management are secretive in nature and are often muzzled due to legal restrictions.
However, the success story where the state of Texas was able to rescue dozens of human trafficking victims, and bust an organized crime ring using our case management product was in the news: https://www.tabc.texas.gov/news/news-releases/tabc-human-trafficking-rescue-alliance-take-action-against-nine-houston-area-bars-on-allegations-of-2024/
In 2024, Gov2Biz earned 9 Stevie Awards across multiple categories, including People's Choice Stevie Award for Favorite New Product at the American Business Awards, Bronze Stevie Award – Best New Product in Digital Process Automation at the American Business Awards, Bronze Stevie Award – Best New Product in Digital Process Automation at the IBA. Read more: https://gov2biz.com/company/awards-and-recognitions
Customer Testimonials:
“Gov2Biz helped us eliminate cumbersome paper-based processes. We replaced 18 systems with Gov2Biz and were able to significantly increase our processing speed. Consequently, we freed up the budget to better compensate our staff. Our customers love it as they can do work on their schedule.”
General Bentley Nettles,, 14th Executive Director, Texas Alcoholic Beverage Commission
“Given the Title 4 rewrite, we needed a software company that would help us modernize our antiquated systems and processes, and get it done under an extremely short deadline. We couldn’t have chosen a better partner than Gov2biz. They were swift, thorough, and got us running in 5 months! It is what many thought was impossible.”
Joan Wilson, Executive Director,
Alaska Alcohol and Marijuana Control Office
“Working with Gov2Biz has been great for us. They understand Local Government. They worked with us, understood our needs, and gave us software solutions that work for us.”
Mike Arismendez, City Manager,
City of Kermit
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 198 words used.
Customer Success Stories:
Watch this webcast with AWS and Carahsoft on a Gov2Biz customer success story in TEXAS –
Read more case studies here: https://gov2biz.com/company/case-studies
Read customer testimonials here: https://gov2biz.com/company/customer-testimonials
Awards Details:
3 Awards at Stevie Technology Excellence Awards – Government Technology (Company of the Year, Technology Team of the Year, Employee of the Year): https://stevies-tech.secure-platform.com/site/page/the-awards/2024-stevie-winners#Government
Gold Stevie® Award for CSR Program of the Year: https://stevieawards.com/aba/company-organization-awards-1#:~:text=JetBlue%20For%20Good-
People’s Choice Stevie® Award for Favorite New Product – Digital Process Automation: https://blog.stevieawards.com/blog/winners-announced-in-2024-peoples-choice-stevie-awards-for-favorite-new-products
Gold Stevie Award for Mobile Site/App – Business/ Government in International Business Awards®: https://stevieawards.com/iba/mobile-site-app-awards-category-winners#:~:text=Kuveyt%20Turk%20Mobile-
Stevie® Award for New product – Digital Process Automation Solution in International Business Awards®: https://stevieawards.com/iba/new-product-awards-category-winners-0#BizTech:~:text=Simplifying%20Healthcare%20Payments-
Bronze Stevie® Award for New Product & Service Category – Digital Process Automation: https://stevieawards.com/aba/product-management-new-product-awards#BusinessTechnology:~:text=Digital%20Process%20Automation%20Solution
Stevie Awards for Great Employer : https://stevies-sage.secure-platform.com/a/page/the-awards/2024-stevie-winners#:~:text=Onboarding%20Professional%20of%20the%20Year
Other PR Links:
https://gov2biz.com/company/news-and-events/texas-alcoholic-beverage-commissions-major-human-trafficking-operation-supported-by-gov2biz-technology
Gov2Biz Achieves TX-RAMP Certification - https://gov2biz.com/company/news-and-events/gov2biz-achieves-tx-ramp-certification
https://gov2biz.com/company/news-and-events/gov2biz-achieves-soc-2-type-ii-compliance-reinforcing-commitment-to-data-security
| Attachments/Videos/Links: |
|---|
|
