Company: Movate
Company Description: Movate, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. We have over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Most Innovative Company of the Year - 2,500 or More Employees
 Nomination Title: Movate
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2023, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 200 words used.
Movate is an innovative global leader in contact center and customer service outsourcing, specializing in advanced B2C and B2B support for the hi-tech industry. With over 27 years of experience, we serve 150+ international businesses, including 30 of the top 50 global telcos, 15 of the top 20 cybersecurity companies, and 3 of the top 5 American retailers. Operating across five continents with 12,000+ employees, we deliver support in 25 languages from 20 delivery centers.
At the core of our innovation is MovateAI, a suite of platforms driving digital transformation, enhances CX and optimizes IT operations. Solutions like Movate Edison, Directly OnDemand, Movate Contelli, Movate Insights leverage GenAI data frameworks for tailored, outcome-driven solutions. Over the past year, we expanded with new centers in Colombia, Costa Rica, Mauritius, and India, doubled our workforce, acquired Directly OnDemand, TSD Global, and strengthened partnerships with industry leaders.
Movate’s excellence has earned over 100 international awards, including the ISG Global Leader 2024, Gold Globee for Disruptive Service Innovation, a Silver Stevie for Most Innovative Company, and ten other Stevie Awards. We are committed to co-innovation, collaboration, and delivering transformative value, making us a dedicated partner in fostering a culture of innovation and growth.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2023 that you wish to bring to the judges' attention (up to 250 words):
Total 240 words used.
Since January 2023, we have achieved significant advancements through our enhanced AI suite, MovateAI, which continues to redefine client operations across various sectors:
- Expansion of MovateAI Capabilities
MovateAI, powered by Movate Athena, processes 10 million data points daily to reduce downtime by 45% and drive data-driven decision-making. It enables scalable, cost-efficient solutions, integrating gig workforces and enhancing customer satisfaction for impactful business transformation.
- Innovative Consumption-Based Models
MovateAI leverages innovative consumption- and outcome-based models to transform contact centers into profit centers, delivering measurable ROI. Our tailored engagement models include outcome-based pricing, revenue-sharing, and vested partnerships, fostering co-innovation and progressive value realization. By aligning with clients' cultures, we ensure sustained value and dynamic collaboration throughout the partnership.
- Transformative Client Impact
MovateAI has delivered outstanding results for clients, including a telecom provider’s 24% reduction in customer churn and a 28% decrease in Average Handle Time (AHT). A cosmetics company also achieved a 300% faster time-to-market and a 40% reduction in manual testing.
- Recognition and Industry Leadership
We have earned widespread recognition for our innovative solutions, including being named Global Leader in the ISG Customer Experience Services Report 2024 for AI and analytics, winning the Gold Globee for Disruptive Service Innovation 2024, receiving AI & Data recognition at Inc. Best in Business 2023, and a Silver Stevie for Most Innovative Company 2023.
MovateAI continues to set the standard for innovation, driving exceptional client outcomes and reinforcing Movate’s position as a leader in AI-powered transformation.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 217 words used.
In 2023, Movate reinforced its leadership in AI-driven business transformation with MovateAI, a cutting-edge suite integrating AI-powered support, predictive analytics, and workflow automation. Unlike traditional solutions, MovateAI’s modular, data-centric framework adapts seamlessly to clients' evolving needs, delivering measurable improvements in efficiency and satisfaction. This innovative approach positions Movate ahead of competitors, offering unmatched scalability and impact while redefining operational and customer experience benchmarks.
MovateAI’s success is evident in its transformative client outcomes. A leading technology company leveraging MovateAI achieved $10 million in savings and a 34% increase in lead generation. Similarly, a top cosmetics company reduced testing costs by 28% and accelerated time-to-market by threefold. These results highlight MovateAI’s ability to drive cost savings, enhance efficiency, and boost productivity—differentiating it from traditional platforms.
Namratha Dharshan, Chief Business Leader at ISG, praised Movate for redefining customer experience through client-focused innovation, AI and analytics integration, and flexible workforce models. She highlighted Movate’s emphasis on employee performance and CX-driven digital solutions, consistently setting new benchmarks across sectors.
Another key differentiator is our innovative, outcome-based, and gain-sharing commercial models. Unlike many service providers, our skin-in-the-game approach ensures customers achieve clear ROI, a rare offering in the industry. By consistently advancing technology and refining AI-driven solutions, Movate empowers clients to embrace digital transformation and stay ahead in a dynamic, ever-evolving digital landscape.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 235 words used.
MovateAI:
- Movate AI: Unlock the full potential of AI and maximize your ROI
TSD Global Acquisition Announcement
Delivery Centers Expansion Announcement & Videos:
MovateAI Suite:
Success Stories:
Awards & Recognitions:
- Movate Shines as a Global Leader in ISG Customer Experience Services Report 2024 for its AI & Analytics Capabilities
- Movate wins Inc. Best in Business Award 2023 in the 'AI & Data' category for its GenAI Capabilities
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