Company: Granite Telecommunications, LLC, Quincy, MA
Company Description: Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the U.S. and Canada. The $1.8 billion company serves more than two-thirds of Fortune 100 companies and has 1.75 million voice and data lines under management, supporting more than 650,000 locations. Granite has been repeatedly named the most philanthropic company in Massachusetts.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Telecommunications - Large
 Nomination Title: Granite Telecommunications
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2023, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 199 words used.
Founded in 2002, Granite Telecommunications has grown from a small startup into a $2 billion provider, transforming the landscape of business communication across the United States and Canada. Known for developing custom technology solutions, Granite has established itself as a trusted partner for thousands of businesses, including 85 of the Fortune 100 companies, including Amazon, Wal-Mart, and CVS. Additionally, Granite plays a pivotal role in providing solutions to essential government entities that U.S. citizens rely on, such as the US Postal Service, Department of Homeland Security, White House, and IRS. With a dedicated team of experts and a 24/7 /365 U.S.-based customer service center, Granite ensures that every client receives the highest level of support.
Granite's diverse range of products, encompassing voice, data, networking, and managed services, are tailored to meet the specific requirements of each client. This customer-first approach challenges the industry norm of rigid, one-size-fits-all solutions, which often leave businesses grappling with inefficiencies. Granite focuses on curious, forward-thinking design, ensuring that businesses benefit from technology that is not only high-performing but also flexible and adaptable. Granite’s dedication to creating solutions that are poised for the future distinguishes it in a marketplace often constrained by.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2023 that you wish to bring to the judges' attention (up to 250 words):
Total 249 words used.
Granite continues to push the boundaries of innovation with cutting-edge solutions that enhance connectivity and operational efficiency. One breakthrough is edgeboot, an award-winning, patented managed power distribution unit that integrates AI and dual Ethernet/LTE connectivity. Designed to reduce downtime, streamline troubleshooting, and minimize dispatch costs, edgeboot revolutionizes network management.
Powered by AI and custom-built algorithms, edgeboot analyzes on-site events, detects issues, and autonomously initiates corrective actions, including device reboots—all without human intervention. Its intelligent automation eliminates over 95% of Tier 1 and Tier 2 troubleshooting tasks, resolves nearly half of all support issues, and delivers significant cost savings on dispatch and labor.
In 2024, Granite launched Starlink, providing high-speed, low-latency internet to enterprise customers across North America. This service is vital in remote areas where traditional internet options are unreliable or unavailable. Granite integrates each Starlink kit with an edgeboot unit, ensuring seamless connectivity through proactive monitoring and automated failover responses, enhancing the resiliency of the service.
This solution proved invaluable during the Los Angeles wildfires, when Granite deployed the solution to maintain critical banking access for residents. A leading global financial institution relied on this technology to stay connected, demonstrating how Granite’s innovations deliver when businesses and communities need them most.
Granite also introduced Granite360 in 2024, an all-in-one service portal transforming how businesses manage telecommunications services. Integrating pricing, ordering, ticket management, monitoring dashboards, and access to over 50,000 field technicians, Granite360 enhances every stage of the customer journey with its three powerful interfaces—TechExpress, NOCExpress, and AccessExpress.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 246 words used.
Granite’s award-winning, patented edgeboot stands out for its integration of artificial intelligence (AI), enabling it to autonomously monitor and manage networks. By listening, learning, and taking action with a simple click, edgeboot simplifies network management and ensures continuous connectivity. This AI-driven technology eliminates downtime and reduces manual troubleshooting, providing businesses with resilient, always-on connectivity.
The combination of edgeboot and Starlink strengthens Granite's ability to deliver uninterrupted connectivity, especially in remote areas. This integration is unique in the industry, as Granite is the only service provider that pairs Starlink with technology like edgeboot, further enhancing the resilience of Starlink service. With proactive monitoring, diagnostics, and automated failover responses, businesses and government agencies benefit from a highly reliable network solution, even in hard-to-reach locations.
Granite360, the company’s groundbreaking service portal, transforms the customer experience through three powerful interfaces: TechExpress, NOCExpress, and AccessExpress. TechExpress, dubbed the “Uber for technicians,” streamlines field service management by simplifying technician requests, bringing the convenience economy to rigid world of business communications. NOCExpress leverages Granite’s expertise as a Managed Service Provider (MSP) to elevate network management with customizable dashboards for service ticket management. AccessExpress simplifies network sourcing by enabling businesses to compare, customize, and order solutions from multiple providers via a centralized platform, creating a first-of-its-kind metasearch engine for enterprise communications.
These innovations are just a few of the many solutions enabling Granite to deliver smarter, more resilient, and customer-tailored services, setting it apart in the telecommunications space traditionally dominated by one-size-fits-all offerings.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 132 words used.
For more information about edgeboot: https://www.granitenet.com/solutions/granite-labs/edgeboot/
edgeboot patent: https://www.prweb.com/releases/granite-issued-us-patent-for-ai-powered-edgeboot-product-302138966.html
New Product-Service of the Year | Telecommunications: https://www.prweb.com/releases/granite-shines-with-three-awards-at-the-19th-annual-2024-globee-awards-for-technology-302198706.html
edgeboot press release: https://www.prweb.com/releases/granite-launches-edgeboot-powerful-device-control-made-simple-827738776.html
For more information about Starlink by Granite: https://www.granitenet.com/solutions/granite-access/starlink/
Starlink by Granite press release:
https://www.prnewswire.com/news-releases/granite-announces-authorized-reseller-agreement-with-starlink-302357453.html
Starlink by Granite press clippings (sample):
https://www.channelinsider.com/news-and-trends/us/granite-starlink-reseller-agreement/
https://www.lightreading.com/satellite/granite-signs-on-to-resell-starlink
https://www.lightwaveonline.com/business/article/55263116/granite-finalizes-starlink-reseller-agreement
For more information about Granite360 (TechExpress x NOCExpress x AccessExpress):
https://www.granitenet.com/solutions/granite360/
TechExpress press release:
https://www.prweb.com/releases/granite-unveils-techexpress-innovative-platform-streamlines-field-services-302106513.html
NOCExpress press release:
https://www.prweb.com/releases/granite-launches-nocexpress-for-advanced-network-management-302162069.html
AccessExpress press release:
https://www.prnewswire.com/news-releases/granite-ushers-in-new-era-of-network-access-and-strategic-sourcing-with-launch-of-accessexpress-platform-302350941.html
For information about Granite Labs:
https://www.granitenet.com/solutions/granite-labs/
For an overview of Granite’s services:
https://www.granitenet.com/solutions/
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