Company: State Farm, Bloomington, IL
Company Description: For the past 100 years, our mission at State Farm has been to help people manage the risks of everyday life. State Farm is the largest provider of auto and home insurance in the United States. Our agents and employees serve close to 87M policies and provide over 100 products, available to our customers when and where they need them most. "Like a good neighbor, State Farm is there."
Nomination Category: Web Achievement Categories - Industry
Nomination Sub Category: Insurance
 Nomination Title: Statefarm.com 2023-24
- Which will you submit for this nomination, an essay of up to 525 words describing the nominated achievement(s), OR a video of up to five (5) minutes in length describing the same? CHOOSE ONE:
Written essay of up to 525 words
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
- If you are providing a written essay of up to 525 words about your nominated web achievement(s), provide it in this space:
Total 294 words used.
StateFarm.com® — Innovative solutions for everyday challenges
Statefarm.com is leading the way in providing customer-focused solutions for consumers. The site offers options for quoting, paying bills, filing and tracking claims, bundling policies, offering discounts, and more. Self-service features and communication options such as text, 24hr call centers, chat assistance and agent availability demonstrate our continued commitment to the customer.
This past year alone, statefarm.com:
- Served more than 246M customers
- Enabled customers to pay 27.5M bills online
- Enabled customers to view 8.7M claims online
- Provided customer 10.7M quotes online
With customers as our #1 priority, we innovate constantly, offering online solutions to meet needs. Here are just a few of the options provided:
- Guest options for easy access to simple transactions.
- Quick start estimates and quoting options- provides quality choices and conveniences
- Quote Bundling- simplifies shopping by offering multiple product processes and multiline discounts, combined into a single flow
- Choices of coverage and savings options- offers personalized customer experiences to meet individual needs
- Customized billing and payment options- offers flexible options to manage everyday life
- Secure self-service access to accounts and policies- provides safety and convenience
- Personalized communication options (chat, text, email, call)- creates choices to meet customers where they are
- Full-service Claims experience- provides convenient assistance from filing a claim to options for payouts
- Knowledge building tips and tools- provides easy access to helpful tips, tools and FAQ’s
A digital gateway to State Farm products and services online since 1995, statefarm.com continues to expand and evolve to meet customer needs. Advances in technology and communications, along with a focus on experience design, is allowing us to simplify insurance and serve more customers in more ways today and tomorrow. “Like a good neighbor, State Farm is there.”
- Optionally, list the appropriate creative and production credits for the nominated achievement(s) you are nominating, such as the following: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:
Senior VP - Enterprise Technology: Fawad Ahmad
Enterprise Technology Executive: Vijayasri Yerraguntla
Digital Experience Directors - Technology: Ticia Reed, Jay Matthews, and Collette Fung, Brandi Corrington
Creative Directors: Kody Kasper and Thomas Schaefer
Technology Managers: Ted Speller, Collin Brier, Donna Barkson, Amanda Aviles, Bridget Richardson, Linda Che
Experience Design Practitioners & Technology Analysts: Rick Gordon, Barb Hofherr, Mark McCallum, Jill McCarthy, Kristin Wohlust, Jae Warren, Jesse Gonzalez, Brille Hooker
Product Owners: Carmen Rogers, David Schieber, Wendy LeCompte, Sarah Robinson, Tina Swingler, Mike McGraw, Ashlie O’Dell
Engineer/Developers: Abbie Brown, Chris Pilson, Jamie Johnston, Peter Joslyn, Stephen White, Tobie Chang, David Denney, Chevon Little, Abraham Kim, Joanna Edgell, Shaun Kelly, Abraham Kim, Jim Leach, Robbie Lee, Erik Halenkamp, BJ May, Erika Myles, Jake Rathman, Benjamin Tutter, Jordan Leeper, Weiheng Hsi, Daniel Randolph, Sravani Mamillapalli, Erik Halenkamp, Connor Dibble
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