Tangoe US, Inc., Indianapolis, Indiana, United States: Supercharging the Tech Cost Management Inventory Build Tool

An essay of up to 650 words

Total 650 words used.

Technology innovation is every company's competitive advantage, but the key to fueling continuous transformation is to make tech investments financially sustainable. That's where Tangoe comes in, helping companies optimize the cost of their cloud, mobile and telecom investments.

Rationalizing each resource and removing unnecessary spending is an excercise that starts with an accurate inventory of all IT services. But building that registry isn't always easy. Every asset must be meticulously catalogued along with information about vendors, contracts, services, invoices, departments, locations and users. This is the story of how Tangoe revolutionized the process of building an IT inventory, automating manual work to accelerate time-to-insight.

Supercharing the Inventory Build Tool

In 2022, Tangoe modernized everything related to inventory. From tools to processes, the implementation team re-thought every step with the aim of building faster, more accurate and more efficient data libraries. Standardization, automation, and project management were key areas of focus.

The Result: Faster Insight for Clients and Loyalty for Tangoe

In revamping Tangoe's Inventory Build tool, clients have a cleaner database that allow them to more quickly see the services they have, understanding where those services are located and how much they cost. Plus, clients have overarching insight into how their costs are changing across multiple types of providers.

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• Overall, Inventory Build productivity is up 300%. Processes that used to take 2,000 hours now take just 350 hours - that's a productivity gain of 1,650 hours!
   
• Productivity gains have opened Tangoe's bandwidth, allowing our support teams to help clients update their IT service information more often. Inventory Refresh activities doubled when compared to last year, creating more accurate information alongside "client stickiness".
   
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• Improved Inventory Build process increased productivity by 300%, streamlining 2,000 hours of work into just 350 hours.
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• The improved inventory process quickly shows clients what IT services they have, where they are located and what they cost - thus accelerating time-to-insight and time-to-savings.