Customer Service & Support Awards Judging Committee
Chair:
David Osborne, Chief Executive Officer,
Caseware International, Toronto, Ontario, Canada
David Osborne is a seasoned software and technology business leader with more than 20 years of experience in global sales, operations, business strategy and transformation, corporate development, and M&A. He brings a proven record of helping diverse software companies successfully grow, scale, and operationalize their businesses and build enterprise value.
At Caseware, Osborne leads the company’s corporate strategy and vision around the growth and expansion of Caseware’s market-leading audit, financial reporting, and data analytics solutions.
Prior to joining Caseware, Osborne held various executive leadership roles, most recently as CEO of Virgin Pulse, the world’s largest digital health and wellbeing SaaS provider, where he led the company’s aggressive expansion plans, including six mergers and acquisitions in three years. His tenure led to significant growth and operational improvements across the business.
Committee:
Christopher Brooks, Global CX Specialist
Lexden CX, Bishops Stortford, Herts, England
Christopher Brooks is the founder of international CX Consultancy, Lexden CX specializing in enterprise wide CX transformations. As well as contributing author (CX2), founder of the CX World Games Social impact movement and a guest lecturer.
Vihar Garlapati, Director, Technology
Optum Inc, San Francisco, California, United States
Vihar has over 15 years of experience in the field of Information Technology and is a dedicated engineer specializing in Cyber Security and Application services. His expertise lies in Identity and Access Management, Identity Governance and Administration, Audit Support, and Engineering Productivity Services supporting SAAS and On-Premise Applications.
Hardik Ghelani, Director, Technical Program Management
ADP, New York City, New York, United States
Hardik Ghelani is Director, Technical Program Manager at ADP. Hardik is Dynamic, versatile, result-oriented, hands-on Technical Program Management leader. He has more than 18 years of extensive experience in leading the planning, development, and implementation of enterprise software solutions.
Omesh Ashok Gulati, Director, Customer Success and Solution Delivery
Securonix Inc., Jersey City, New Jersey, United States
Omesh, a seasoned Global Customer Success Management and Solution Delivery expert, boasts over a decade of experience in Information Technology and Cybersecurity. He is a passionate cybersecurity enthusiast and an evangelist, specializing in business value creation and solution engineering. Throughout his career, Omesh has adeptly managed numerous strategic cross-industry customers.
Pravien Kumar Krishnakumar, Director - Transformation, Architecture and Advisory Services
Salesforce, Naperville, Illinois, United States
Pravien, a Director, Technical Architect at Salesforce for 2 years, has nearly 18 years of industry experience. Leading multimillion-dollar programs, he focuses on researching the intersection of technology, AI, and cloud to benefit customers. Committed to community engagement, he actively participates in speaking events, community outreach, and organizing committees.
Dipak Kulkarni, IT Director - Business Application
Crenlo Engineered Cabs, Denver, Colorado, United States
With over 19 years of IT and manufacturing experience, Dipak held diverse roles like IT Director and Solution Architect across mid-size to Fortune 500 companies. Specializing in Oracle EBS and project management methodologies, Dipak has published articles and judged prestigious awards. Forbes Technology Council Member and IEEE Member, Dipak thrives on global challenges.
Kannamangalam Chakaravarthi Lakshminarasimham, Program Management leader
Expedia Group, San Francisco, California, United States
Program Management leader with two decades of experience in portfolio, program, and project change management, leading high-performing teams that manage complex, cross-functional, and the company’s top business and transformative initiatives. Leader of managers across business, product, operations, engineering, and technology.
Aabhas Lal, Director
Customer Success, Santa Monica, California, United States
Tony Loftis, Account Director
fama PR, Boston, Massachusetts, United States
Stella Machel, Finance Manager
Amazon Web Service, Seattle, Washington, United States
Stella Machel is a global finance leader with 15 years of experience, who has been a Finance Manager with AWS since 2022 and worked in Banking for a decade. She is a Fulbright- Humphrey alumna, holds an MBA from MIT Sloan and an MSc Finance from the University of London.
Rohit Marwaha, Director of Business Development
Vestas American Wind Technology Inc., Houston, Texas, United States
Driven professional with over 17 years of global experience in critical customer-facing roles with Fortune 500 companies and a renewables leader. A proponent of achieving excellence through ownership and teamwork, follows a strong work ethic and is adaptable to multifarious cultures. Experience includes rotations in various functions, such as Business Development & Strategy.
Ejas Ahamed Mohamed Ibrahim, Senior Director
Capgemini America Inc., Atlanta, Georgia, United States
Ejas Ahamed is a Senior Director of Solutions with Capgemini America Inc. He has more than 16 years of industry experience driving customer based and IT transformation initiatives for Fortune 100 clients around the world. Ejas is an MBA graduate from Boston University's Questrom School of Business.
Suryaprakash Nalluri, Senior Vice President
CitiGroup, Irving, Texas, United States
Surya Prakash Nalluri, a seasoned cybersecurity leader with 18+ years in Finance, holds a Bachelor’s in Computer Science and a Master's in Information Systems Security. Proficient in team leadership, Secure-SDLC, Governance, and Architecture. Manages global security operations and drives SDLC Shift Left as part of DevSecOps.
Sunny Nandwani, Founder and CEO
Acuver Consulting Inc., Atlanta, Georgia, United States
Leading Acuver Consulting is Sunny Nandwani, Founder and CEO. He has played a pivotal role in reshaping how brands address supply chain management challenges, excelling in solving overlooked problems. Thriving on addressing uncool challenges, creating solutions, and crafting success stories. This is his differentiated positioning as a new-age leader.
Gautam Patil, Senior Sourcing Manager
Meta Platforms Inc., Menlo Park, California, United States
Gautam is a seasoned professional with 11+ years of experience in strategic sourcing, capacity planning, and supply allocation. He has extensive knowledge of semiconductor, custom silicon, and datacenter supply chains. He is also an ISM Certified Professional in Supply Management (CPSM). In his current role, Gautam leads strategic sourcing for Meta's AI/ML.
Ming Qian, Senior User Experience Researcher
Dell Technologies, Boston, Massachusetts, United States
Ming (Maggie) Qian, a Senior User Experience Researcher at Dell Technologies, excels in UX/CX, backed by a wealth of consulting experience and numerous patents. Her dedication to innovation redefines industry benchmarks. She ranks in the top 1% for research and the top 10 for AI/ML Engineering on ADPList.com.
Dileep Rai, Business Analyst
Hachette Book group, Colorado Springs, Colorado, United States
Dileep Rai is a Solution Architect for Hachette Book Group; he has over 14 years of experience in Software design and IT consulting. Dileep graduated from Kelley School of Business, IU, with a computer science and engineering degree.
Chiranjeev Reddy, Vice President, Engineering
Goldman Sachs, McKinney, Texas, United States
CJ Reddy has been a Vice President with the Transaction Banking unit of Goldman Sachs. He has more than 10 years of experience as a software developer and a technology leader. He has worked for Intuit for 9 years after graduating from the University of Texas, Dallas with a Masters in Computer Science.
Vijay Rengarajan, Director of Product Management
Applied Systems, Lewisville, Texas, United States
Ioannis Saratsidis, President
PC Pal Global, Norwalk, Connecticut, United States
Ioannis Saratsidis is the Founder and current President of PC Pal Global, an acclaimed systems integrator and consultant to businesses of all sizes. His nearly 25 years of experience span multiple disciplines and vendors across the technology spectrum.
Joel Sequeira, Director of Product
GBG Americas, Atlanta, Georgia, United States
Joel is a product leader with over a decade of experience in product strategy, cloud solution deployments, risk management, AI/ML solutions. He has developed a portfolio of products on various security and Financial Technology platforms. Joel is currently the Director of Product at IDology GBG, specializing in financial risk and fraud mitigation strategies.
Dheeraj Sinha, Director - Data Management
S&P Global Inc., South Plainfield, New Jersey, United States
Dheeraj, Director of Data Management at S&P Global Market Intelligence, has over 14 years of experience working with clients like KPMG, AT&T, GSI Commerce, eBay, and IBM. He holds an Engineering Degree in Electronics from Bangalore, an MBA in Finance from Texas Tech University, and an Executive Business Analytics Certification from Harvard Business School.
Venkat Velmineti, Pharmacy Manager
Halls Drug Store LLC, Lexington, North Carolina, United States
Venkat Velmineti has been working as Pharmacy Manager at Your Pharmacy of Lexington since 2015. Have 25 years of customer service experience at various levels across the board. The main focus is to keep customers happy at all times.