Kinetic by Windstream. Little Rock, AR: Go Kinetic Mobile Experience - 2022

Company: Kinetic by Windstream. Little Rock, AR
Company Description: Kinetic by Windstream is a business unit of Windstream Holdings, a privately held Fortune® 1000 communications and software company. Kinetic provides premium broadband, entertainment and security services through an enhanced fiber network to consumers and businesses primarily in rural areas in 18 states.
Nomination Category: App & Mobile Website Categories
Nomination Sub Category: Integrated Mobile Experience
Nomination Title: Go Kinetic Mobile Experience - 2022

1. The date on which this nominated mobile site or app was first published:

   On June 23, 2021, Kinetic enhanced and rebranded our customer portal by introducing Go Kinetic to provide the best user experience to our customers. With this launch, we saw a 32% increase in new portal registrations and a 24% increase in usage from 2020 to 2021. Additionally, our Go Kinetic registered customers have a NPS score of 33 points higher than our non-registered customers. The positive impact Go Kinetic brings reinforces Kinetic's continued focus to provide best-in-class tools and services.

2. Briefly describe this mobile site or app’s objectives and how it has met those objectives (up to 200 words). If applicable, include here the platforms your app supports:

   Total 178 words used.

   Go Kinetic is our customer-centric online account management tool, giving customers the power to easily access and manage their Kinetic by Windstream account 24/7. Available both as an iOS and Android mobile app and desktop/web experience, customers are always connected and in control - anytime, anywhere.

   With customer experience at the forefront of everything we do, Go Kinetic delivers convenience, flexibility and control to customers to help manage their connected home through an intuitive digital experience. With Go Kinetic, our customers can:

   • Personalize and monitor their home’s internet experience – manage Wi-Fi network name and password, enable guest networks, set up parental controls, monitor connected devices, perform speed tests, reboot equipment and more
   • Review order and support requests, modify appointments and track technician details with Track My Tech
   • Get real-time help and support with our Digital Assistant and Live Chat functionality
   • View and pay bills, access payment history, enroll in AutoPay and paperless billing and create customized shortcuts for frequently visited areas
   • Easily install and activate new equipment
   • Stay in the know with the latest offers and programs

3. List the appropriate creative and production credits for this app: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:

   Vice President Customer Care: Paul Strickland

   Vice President Portals and APIs: Kaushik Bhanderi

   Director - Product Development: Sean Cannon

   Director - Channel Support: Kate Webb

   Product Owners: Brittney Shinn and Bob Fletcher

   Marketing Consultant: Sara Johnides

   Web and Backend Developer: Krishna Prasad

   Web Developers: Lokesh Nagarajan, Koushik Jayakumar, Viknesh Veluchamy and Prasanth Kalaivanan

   UI/UX Designers: Anbu Anandan and Richard Simon

   iOS Developers: Michael Colon and Sridhar Maharajan

   Android Developer: Deepti Arya

   Backend Developer: Ron Valtin

   QA Leads: Shashidhar Chandrashekar and Sakar Sharma

   Additional Support Provided by: Jen Marquez, Max Tittle, Rachel Trower, Jenn Harsel, Allan Pieroni, Josh Harrison, Jeff Steidl, David Roberts, Emerson Evans, Ed Demko, Rose Willey-Farver and Chris Hill

Go Kinetic Mobile Experience - 2022
	Meet Go Kinetic - from Kinetic by Windstream
	Go Kinetic – on the App Store
	Go Kinetic – Apps on Google Play