Thrive - Best Technical Support Solution

Company: Thrive, Foxborough, MA
Company Description: Thrive is a leading provider of next-generation managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and security.
Nomination Category: Information Technology Categories
Nomination Sub Category: Best Technical Support Solution - Computer Technologies

Nomination Title: The Thrive Platform – Thrive’s Next Gen IT Service Delivery

Webpage: https://thrivenextgen.com/thrive-platform/
Video: https://www.youtube.com/watch?v=Cz0vnsOLzo4
Case Study: Aspen Surgical https://thrivenextgen.com/healthcare-aspen-surgical/
Blog - Thrive’s ServiceNow-Powered Platform Transforms IT Service Management: https://thrivenextgen.com/thrives-servicenow-powered-platform-transforms-it-service-management/

The Thrive Platform is unique by building a service delivery and account management structure that aligns with the client’s needs. The technology-agnostic platform guarantees continuous application and performance availability while eliminating IT concerns regarding security, compliance, governance, reliability and scalability.

The Thrive Platform helps enterprises deal with the shift to a remote workforce due to COVID-19. Clients can address their IT concerns in one place and access the portal on any device, from anywhere, at any time for faster service delivery.

Thrive Platform has been rolled out to 125+ clients within the last 6 months. The support call CSAT score for the platform achieved its 99%+ goal, ensuring excellent end-user satisfaction. Other statistics include a 15% increase in end-user productivity, a 25% faster support resolution on complex cases, a 95% reduction in overall delivery time, and a 25% reduction in the client’s time spent on routine IT tasks.