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Kinetic Field Technicians often experience installation delays when waiting for remote specialists to access customer data, validate setups, and run tests—resulting in longer install times and repeated dispatches. To overcome these challenges, TechMate—deployed to over 2,800 technicians—combines Generative AI with Augmented Reality for real-time support, quality assessment, and rapid problem resolution.
TechMate's AI Agents have access to a large number of API's that connect with Kinetic systems, enabling technicians to manage customer records, perform system validations, and run tests via hands-free voice or text chats. For instance, when a “no WAN IP” error occurs, these agents promptly execute network tests, analyze the results, and either resolve the issue autonomously or provide clear, step-by-step instructions for swift adjustments.
Additionally, by leveraging multi-modal LLMs, TechMate evaluates installation photos against “ideal” reference images. When discrepancies are detected, the AI delivers tailored guidance based on the specific equipment and customer setup.
Barry Bishop, SVP of Kinetic Operations, emphasizes TechMate’s impact: “TechMate will help reduce nearly all common quality deficiencies at install, reducing repeat dispatches and improving customer churn.” By integrating Generative AI on-site, TechMate transforms service from reactive troubleshooting to proactive innovation, ensuring faster, more accurate deployments and enhanced customer experiences.
Nomination Title: TechMate: Kinetic Field Technician’s AI Assistant
