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Company: UniVoIP, El Segundo, CA
Company Description: UniVoIP is a forerunner in cloud communications and a leading provider of managed voice services. THeir engineer-focused team has decades of experience in delivering the industry’s most forward-thinking business communications technology – and their passion and dedication are embodied in the superior performance and reliability of their cloud-native infrastructure.
Nomination Category: New Product & Service Categories
Nomination Sub Category: Telecommunications - Product
 Nomination Title: UniVoIP Direct Route for Microsoft Teams
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
UniVoIP's Automated Onboarding Workflow for Microsoft Teams Direct Routing - YouTube
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
Direct Route for Microsoft Teams was released in June 2020, and a new and improved version featuring Automated Onboarding was released in November of 2021.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 338 words used.
UniVoIP’s team of expert engineers responded to the rising popularity of Microsoft Teams by designing and implementing a cloud-native, purpose-built for Teams direct routing service known as Direct Route for Microsoft Teams. The solution unlocks the potential of Microsoft Teams and improves productivity and collaboration by allowing users to make, receive, and transfer calls all natively from within the Teams application. Additionally, users can overlay non-Microsoft features including fax, analog, and external paging. No longer must users rely on a desk phone or third-party plugins, and calls can be made from any device with a Microsoft Teams application and a user license. Further, Direct Route for Microsoft Teams’ dedicated network brings a high degree of redundancy; maintenance in one data center location won’t impede connectivity.
In November 2021, UniVoIP engineers created, from the ground-up, an Automated Onboarding Workflow via Service Control, a single-pane-of-glass visibility and management portal, to give Teams users vastly increased managerial control and improved ease of doing business with UniVoIP. Enabling admins to activate Teams Direct Routing voice paths, select and add new telephone numbers to Teams in real-time, initiate porting requests for existing numbers, associate telephone numbers to users, and verify services by automatically tracking outbound and inbound calls, implementing direct routing services has never been done more quickly. Furthermore, the Service Control portal provides admins with access to all of their accounts, profiles, billing, and service tickets, in a convenient single location, ensuring UniVoIP customers and/or partners are met with the most efficient and simplistic vendor relationship in the industry.
Whereas in the past, onboarding new users with Microsoft Teams direct routing services could take weeks - and in some cases, even months - the release of UniVoIP’s Automated Onboarding is now user-friendly enough that even a non-IT 0365 admin can onboard hundreds of new users in minutes without the need for assistance. UniVoIP’s Automated Onboarding Workflow functions so that users can exponentially reduce the expenses associated with time and labor during the onboarding process, and in turn, immediately increase collaboration and productivity.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 350 words used.
Currently, UniVoIP has approximately 7,000 users benefiting from a Direct Route for Microsoft Teams solution, with 5,000 new users added within six months in 2021 alone. Customer satisfaction with UniVoIP and its Microsoft Teams Direct Routing service is an industry high - evident by a 99%-plus customer retention rate. Direct Route for Microsoft Teams’ cloud-native architecture allows services to be provided for as low as $5 per user, an industry low. This Direct Routing solution spans a wide array of industry sectors, including education, healthcare, finance, non-profit, small and mid-size business, and others. We are pleased to employ this product to such a diverse, critically-important customer base where uninterrupted, unified communications are deemed vital and productivity is at a premium. By providing benefits even much larger vendors cannot, UniVoIP stands uniquely at the forefront of innovation in the direct calling and UX realm.
The correlation between Direct Route for Microsoft Teams and customer delight is evident in the case of Kinetic Advantage, which in 2020, deployed UniVoIP’s solution to enable its users to make and receive external calls to landlines and mobile phones right from their Teams application. Kinetic Advantage was looking for both a vendor to support their trajectory of using the best technology in the industry and a partner that could work with them on the interface of their hierarchy of new technology programs. UniVoIP’s Direct Route solution was complemented by Service Control, providing Kinetic Advantage simplified user profile and account management with real-time controls and visibility. In accomplishing this, UniVoIP provided Kinetic with maximum collaboration and productivity.
The success of Microsoft Teams Direct Routing paves the way for Voice as a Feature to become emblematic of UniVoIP into the future. Direct Route for Microsoft Teams paired with its Automated Onboarding Workflow provides the foundation to export this winning formula to any collaborative application in the market - thereby delivering UniVoIP’s benefits to a wider range of customers than ever imagined.
TCO Technology Success Story – UniVoIP
UniVoIP's Automated Onboarding Workflow for Microsoft Teams Direct Routing - YouTube
UniVoIP Reviews | Unified Communications, Collaboration, and More
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 102 words used.
https://univoip.com/solutions/direct-route-for-microsoft-teams/: Explanation of Direct Route for Microsoft Teams' differentiators and benefits to the customer.
https://univoip.com/partners/resources/tco-technology-success-story-2/: Case study demonstrating in greater detail how UniVoIP customized services to include Microsoft Teams Direct Routing, a Unified Communications solution…that was priced right and backed by expert support – ultimately satisfying the diverse needs of Kinetic Advantage’s users.
https://univoip.com/blog/univoip-launches-automated-onboarding-workflow-for-direct-route-for-microsoft-teams/ UniVoIP Launches Automated Onboarding Workflow for Direct Route for Microsoft Teams – UniVoIP: Automated Onboarding Wizard for Direct Route for Microsoft Teams press release
Direct Route for Microsoft Teams info-graphic for End-Users
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