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Company: Liveops, Inc., Scottsdale, AZ
Company Description: Liveops is a leader in flexible contact center solutions, connecting businesses with a network of skilled independent agents to deliver exceptional customer support. With scalability, agility, and a people-first approach, Liveops empowers organizations to create meaningful customer experiences while meeting their unique business needs.
Nomination Category: Customer Service & Call Center Awards Achievement Categories
Nomination Sub Category: Customer Service Training or Coaching Program of the Year - All Other Industries
 Nomination Title: Liveops, Inc Customer Service Training or Coaching Program
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 135 words used.
The supporting materials attached include:
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- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the nominated achievement since July 1, 2022, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
Written answers to the questions.
- Outline the nominated achievement since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 240 words used.
Since July 1, 2022, Liveops has transformed its onboarding process for new clients and agents through strategic collaboration and digital innovation. [REDACTED FOR PUBLICATION]
By integrating client-provided training with Liveops’ expertise in distance learning, we quickly scaled and replicated the training process. [REDACTED FOR PUBLICATION]
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- Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 197 words used.
Liveops is a pioneer in flexible customer service solutions, operating for over 20 years to provide scalable and agile contact center services. Our remote network of highly skilled independent agents enables businesses to deliver superior customer support without geographic constraints. Liveops serves a diverse range of industries, including retail, healthcare, insurance, and financial services, helping organizations manage call surges, seasonal spikes, and complex customer needs.
At the core of our success is a relentless commitment to customer service training and agent development. Our AI-driven onboarding and certification programs accelerate agent readiness by personalizing learning paths, ensuring agents are equipped with the skills, knowledge, and confidence to handle complex customer interactions. Continuous coaching, real-time feedback, and engagement initiatives foster a culture of excellence and adaptability.
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- Explain why the achievement you have highlighted is unique or significant. If possible compare the achievement to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 226 words used.
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Continuous improvement is central to our success. [REDACTED FOR PUBLICATION]
[REDACTED FOR PUBLICATION] Though not a marketed service, the demand for our L&D expertise demonstrates our ability to deliver exceptional results. Few competitors in the industry offer such a comprehensive, data-driven approach to agent development. Liveops’ blend of technology and human engagement positions us as a leader in innovative customer service solutions.
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