Tata Consultancy Services - Best Identity & Access Security Solution

Company: Tata Consultancy Services, NY
Company Description: Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.
Nomination Category: New Product & Service Categories - Business Technology
Nomination Sub Category: Identity & Access Security Solution

Nomination Title: TCS' OneTCSOneSecurity Solution

It is a New Version of the existing product which was launched in March 2020.

TCS, a US $22B global organization, has 469K+ employees in over 46 countries. TCS first set its base in New York in 1979 and has been growing strong ever since with 30,000+ employees in USA currently. For TCS, operating at this large scale, security becomes one of the foundation pillars which enables it to serve its 1000+ customers.

TCS’ OneTCSOneSecurity is a solution which intelligently manages end-to-end security aspects comprising of
-Tighten access control for initiating grant & revoke and creating a complete audit trail for access management.
-Flexible framework to support customer specific on-boarding compliance requirements & prescribed SLA.
-Intelligent access anomaly detection & correction to mitigate potential security risks.
-Data compliance & geography specific access requirement including IP & contractual compliance.
-All application access through password-less multifactor authentication.

These aspects are taken care by the solution’s following features:
-Secured-access-control-to-various-resources – Solution defines user secured access based on role and associated privileges defined in system. It manages all access privileges during entire life cycle of associate from joining & till release from project & existing access is continuously validated.
-Transparent-Audit-trail – Solution captures each and every access decision and log events for all accesses given to associate. This would give security auditors an ability to touch nearly 100% population during security audits, thus providing customers a "high sense of transparency" related to access & compliance decisions.
-24*7-monitoring-ensuring-governance-&-compliance – Tightens access control through 24*7 monitoring & ensures governance & compliance towards application data access & secured workflow delegations. It also focuses on Audit & Data privacy (such as GDPR) compliance with respect to amount of information being exposed by the applications to users.
-One-Stop-Shop-for-multiple-customer-engagements-spread-over-multiple-locations– Solution adheres to multiple levels of accesses, both customer-owned & TCS-owned, their different compliance requirements & stringent SLAs for access revoke imposed by customer & as per organization policies across different delivery locations.
-Password-less-authenticator-based-Logins – In line with principles of zero trust approach, solution enabled authenticator-based logins to access enterprise applications eliminating credential sharing and improves security. User identity is validated by the app through biometric identifiers or a PIN setup during first use.

Diverse set of customers having specific security requirement & TCS operating at a scale of 469K+ employees across 46 countries, it is imperative that TCS has security solution which is adaptable to the customer & geographic requirement while robust enough to ensure customer & employee trust.

-Processed 12 Million+ grant request, 12 Million+ revoke request, 6 Million+ compliance request till date.
-Manages 420 authorizations & 990+ delegations.
-Saved 40% of time required in configuration of new roles & access.
-Offers 50% of the capability of third-party products at just 10% of the cost.
-In house authenticator app of TCS has resulted in Saving of 97% costas compared to third-party solution.
-1 Million daily secured logins to access enterprise applications using Password less authenticator-based Logins via Mobile App.
-Post the roll out of OneTCSOneSecurity solution,50% reduction in password-resetqueries to the helpdesk.
-100K+ different privileges automatically reconciled which was done earlier via cumbersome process.

Even during the pandemic, the solution enabled a secured remote working operating model for in an increasingly hostile and heightened cyber-attack environment. It also enabled organization to be operational in the hybrid environment of WFO & WFH.

Testimonials
Our Solution has been designed to capture requirements and automate the entire process of employees; compliance and access / privilege management. This will enable complete traceability as required to be demonstrated from time to time, from the comforts of our workplace. With the growing nature of our service offerings and the spread of our delivery locations, this is our big step towards "Experience Certainty" for our customer in the area of security.- Security Head-Internal IT

Survey and Feedback
Our solution has recorded the NPS rating of 79 as per an Internal user feedback survey.