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San Diego Gas and Electric (SDG&E) is a regulated public utility provider serving 3.7 million customers in San Diego and southern Orange County. After the 2018 fire season, the California Public Utility Commission imposed new regulations to reduce future fire risk, including more robust guidelines around customer notification and post-event reporting.
SDG&E’s manual reporting systems could no longer meet their community’s needs. They engaged Tandem to extend their existing VESTA emergency notification platform (ENS) by better integrating it with other legacy systems and creating a long-term roadmap for process improvements that enabled the product to flex with regulatory changes.
With a new, modernized and customized mass communication platform, SDG&E is now empowered to help their customers when minutes matter. The notification and reporting process went from 37 steps to ten, with the new, intuitive user interface enabling the team to quickly send out critical messages. Seamless integrations with eight existing applications means the software can expand to fit evolving needs.
Most importantly, the refreshed application means SDG&E can adapt quickly to the latest reporting regulations, leading to them facing far fewer fines — in 2022, their closest competitor was charged 417 times the fine amounts.
Nomination Title: Reliable Communications When Emergency Strikes | Tandem
