Company: SynergySuite
Company Description: SynergySuite transforms restaurant management with our all in one back of house platform. Our recognized excellence, coupled with exceptional customer service, propels multi-unit restaurants to thrive globally.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Food & Beverage - Medium
 Nomination Title: Transforming the Future of Restaurant Operations
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2023, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 198 words used.
SynergySuite is a global leader in back-of-house management software, empowering enterprise restaurant brands to improve profitability and efficiency through connected technology. Founded in Dublin, Ireland, in 2011, and now with offices in Utah, USA and Podgorica, Montenegro, SynergySuite has grown into a trusted partner for thousands of restaurants worldwide.
SynergySuite’s mobile, cloud-based platform allows restaurant operators to customize solutions for their unique needs, consolidating inventory management, labor scheduling, purchasing, food safety, HR, reporting, and cash management into one user-friendly interface. By streamlining operations, SynergySuite enables brands to achieve a 2-8% savings on food and labor costs, in an industry where every dollar counts, while eliminating inefficiencies and improving ROI.
Despite the significant obstacles the restaurant industry has faced in recent years, SynergySuite's platform is tailored to meet the ever-changing demands of the market. By utilizing SynergySuite's capabilities, large-scale and multi-unit restaurants can reduce their food and labor costs, improve operational efficiency, and gain valuable business performance insights, allowing them to achieve growth and expand their establishments while prioritizing their customers and employees.
Trusted by global brands like Friendly’s Restaurants, Church’s Chicken, and the Louis Fitzgerald Group, SynergySuite has established itself as a leader that helps restaurant operators thrive.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2023 that you wish to bring to the judges' attention (up to 250 words):
Total 250 words used.
Since January 2023, SynergySuite has achieved transformative milestones across innovation, recognition, and growth.
Product Innovations: SynergySuite introduced AI-powered suggestive ordering, revolutionizing how restaurants manage inventory. This tool optimizes stock, reduces waste, and increases profitability by leveraging machine learning to analyze sales trends, inventory levels, and demand forecasts. Automating manual processes allows operators to save time and focus on strategic decisions, enhancing efficiency and customer satisfaction in an industry with tight margins.
Industry Recognition: SynergySuite’s excellence has been recognized with several prestigious awards, including:
Customer-Centric Growth: With a Glassdoor rating of 4.1 and a 4.8 average across platforms like G2, SynergySuite has built a reputation for innovation, intuitive design, and exceptional support. A 98% customer retention rate outpaces the industry average, demonstrating the trust and satisfaction of enterprise brands worldwide.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 176 words used.
SynergySuite’s 2023-2024 achievements are particularly significant because they address critical challenges facing the restaurant industry—rising operational costs, labor shortages, and fragmented technology ecosystems—while demonstrating leadership in innovation and customer success. Rising operational costs and labor shortages have forced restaurants to seek more efficient solutions, and SynergySuite’s directly tackles these issues.
Now, by leveraging predictive analytics, SynergySuite equips restaurants with actionable insights, setting a new standard for operational efficiency. Competitors often offer tools limited to single-use cases; SynergySuite provides a fully integrated back-of-house solution, making it uniquely valuable in simplifying operations for enterprise brands. These advancements aren’t just enhancements; they are transformational for operators navigating razor-thin margins.
The company’s customer retention rate of 98% in 2023, compared to the industry average of 85%, highlights our success in meeting client needs. This retention reflects not just technological innovation but also exceptional customer service, as evidenced by awards like the BRIX Holdings (Friendly’s Restaurants) “Best Customer Service” accolade.
By combining cutting-edge tools, exceptional customer support, and strategic partnerships, SynergySuite continues to set the standard for back-of-house restaurant technology solutions.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 88 words used.
SynergySuite loves supporting restaurants' growth and plans to expand globally in 2023. With a customer, partner, employee, and product-focused brand, SynergySuite is well-positioned to continue providing unparalleled expertise and technology solutions to help restaurants thrive, grow, and delight their customers.
We’ve included supporting materials to strengthen this nomination that provide compelling evidence of SynergySuite’s achievements and impact. These attachments showcase our innovative technology vs competitors, overview videos of our product, customer success stories, and industry recognition, bringing our claims to life.
Thank you in advance for your consideration!
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