Company: SynergySuite
Company Description: SynergySuite transforms restaurant management with our all in one back of house platform. Our recognized excellence, coupled with exceptional customer service, propels multi-unit restaurants to thrive globally.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Hospitality & Leisure - Medium
 Nomination Title: SynergySuite
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2023, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 193 words used.
SynergySuite is a global leader in back-of-house management software, empowering enterprise restaurant brands to improve profitability and efficiency through innovative, connected technology. Founded in Dublin, Ireland, in 2011, with additional offices in Utah, USA, and Podgorica, Montenegro, SynergySuite has become a trusted partner for thousands of restaurants worldwide.
Designed for scalability and ease of use, SynergySuite’s mobile, cloud-based platform consolidates inventory management, labor scheduling, purchasing, food safety, HR, reporting, and cash management into a single, user-friendly solution. By streamlining operations, SynergySuite enables restaurant operators to achieve 2-8% savings on food and labor costs, eliminate inefficiencies, and maximize ROI—all critical in an industry where every dollar counts.
Over the past year, SynergySuite has demonstrated remarkable resilience and innovation, launching advanced machine learning tools like suggestive ordering and expanding partnerships with global brands like Friendly’s Restaurants, Church’s Chicken, and the Louis Fitzgerald Group. Even amidst economic challenges, SynergySuite has empowered restaurants to reduce costs, improve efficiency, and scale effectively, all while fostering strong employee and customer relationships.
As a trusted partner to some of the world’s leading restaurant brands, SynergySuite continues to redefine operational excellence, helping operators navigate a dynamic market and achieve sustainable growth.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2023 that you wish to bring to the judges' attention (up to 250 words):
Total 247 words used.
Since January 2023, SynergySuite has achieved significant milestones, including product innovations, industry recognition, and expansion efforts.
Product Innovations: SynergySuite introduced AI-powered features like Suggestive Ordering, which uses machine learning to optimize inventory, labor, and profitability. By analyzing historical sales, inventory levels, and demand forecasts, this tool helps restaurants minimize waste and maintain optimal stock levels. The automation of manual processes enables operators to focus on strategic decisions, boosting both operational efficiency and customer satisfaction.
Industry Recognition: SynergySuite has earned numerous awards, including:
Partnership Expansion & Client Growth: SynergySuite’s client base continues to grow, supported by excellent customer service and a user-friendly interface. With a Glassdoor rating of 4.1 and an average of 4.8 across top review sites, our customers appreciate our software’s functionality. As SynergySuite plans global expansion in 2025, we are committed to providing exceptional technology and expertise to help restaurants thrive and grow.
With a focus on customer satisfaction and innovative solutions, SynergySuite is positioned to remain a leading partner for the restaurant industry.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 223 words used.
SynergySuite’s 2023-2024 achievements stand out for addressing industry-wide pain points while delivering unprecedented results for customers. Rising costs, labor shortages, and fragmented technology systems are critical challenges in the restaurant industry. SynergySuite not only tackles these issues but also transforms them into opportunities for growth and efficiency.
Unlike competitors who focus on single-use solutions, SynergySuite offers an integrated platform that streamlines back-of-house operations, from inventory to labor scheduling. This comprehensive approach enables restaurant operators to consolidate tools and improve efficiency at scale, making SynergySuite indispensable to multi-unit brands.
The introduction of AI-powered suggestive ordering is a game-changer, providing restaurants with predictive insights that optimize inventory save on labor, and cut waste. This innovation has helped customers save time and money, setting a new benchmark for operational efficiency in the industry.
SynergySuite’s performance metrics also outshine industry averages. A 98% customer retention rate in 2023—compared to the industry standard of 85%—underscores the company’s commitment to delivering value and fostering long-term partnerships. Additionally, recognition from organizations like Deloitte and BRIX Holdings highlights SynergySuite’s leadership in both technology and customer service.
By combining innovative tools, exceptional customer support, and a focus on solving real-world challenges, SynergySuite is redefining back-of-house technology and cementing its position as an industry leader.
These achievements signify more than progress—they represent a shift toward a connected, efficient future for the restaurant industry.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 71 words used.
SynergySuite loves supporting restaurants' growth and plans to expand globally in 2023. With a customer, partner, employee, and product-focused brand, SynergySuite is well-positioned to continue providing unparalleled expertise and technology solutions to help restaurants thrive, grow, and delight their customers.
Please find attached an overview video of SynergySuite, along with case studies, client and user testimonials, competitive briefs on top industry players, and an overview one-sheet.
Thank you for your consideration!
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