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State Farm, Bloomington, Illinois, United States: State Farm Mobile App 2023-24

Company: State Farm, Bloomington, IL
Company Description: For the past 100 years, our mission at State Farm has been to help people manage the risks of everyday life. State Farm is the largest provider of auto and home insurance in the United States. Our agents and employees serve close to 87M policies and provide over 100 products, available to our customers when and where they need them most. "Like a good neighbor, State Farm is there."
Nomination Category: App & Mobile Website Categories
Nomination Sub Category: Integrated Mobile Experience
2024 Stevie Winner Nomination Title: State Farm Mobile App 2023-24
  1. The date on which this nominated mobile site or app was first published:

    The State Farm Mobile App has been updated throughout 2023-2024, with updates for design and capabilities being published throughout this time period.

  2. Briefly describe this mobile site or app’s objectives and how it has met those objectives (up to 200 words). If applicable, include here the platforms your app supports:

    Total 199 words used.

    State Farm Mobile App- Manage life with ease

    The State Farm Mobile App (SFMA) continues to evolve each year, providing convenient access and user-friendly experiences to meet insurance needs. Through constant innovation of designs and capabilities based on user-testing and customer feedback, our app provides solutions our customers need most. The app provides access to tools, guidance and support… delivering self-service options, intuitive services and shopping experiences that continue to demonstrate our commitment to the customer. Over 15.3 million customers benefited from the app this year alone.

    Our app objective is to provide a personalized experience tailored to the needs of customers, ensuring security and convenience anytime, anywhere. Developed to ensure both iOS and Android best practices were incorporated, our app performs seamlessly, enabling customers to make choices based on their individual needs.

    Results of mobile customer experiences this year included a 46% increase in usage, surpassing 1 million auto quotes and an increase in Renters quoting by 70%. Mobile customers were also able to pay 27 million bills, submit 996k claims, while 859k received roadside assistance, all from the app. Great products and experiences accessible from your mobile, “Like a good neighbor, State Farm is there.”

  3. List the appropriate creative and production credits for this app: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:

    Senior VP - Enterprise Technology: Fawad Ahmad

    Enterprise Technology Executive: Vijayasri Yerraguntla

    Technology Director: Andy Reeser

    Digital Experience Director: Todd Steinemann, Brandi Corrington

    Experience Leads: Emrah Onal, Steven Jenner

    Content Strategy: Christina Doherty

    IT Product Managers: Jeff Fietsam, Bryn Holevoet, Brittany Devore

    Experience Design Practitioners: Jerrod Rockhill, Amanda Hill

    Android Developers:  Andrew Erickson, Christian Winger, David Hughes, Pinky Desai, Rob Thurwanger, Scott Anderson, Jesse Donahoo, Manthankumar Rakholia, Ryan Edwards

    iOS Developers: Christopher Beyler, Duane Christiansen, Alicia Tyler, Jeff Martin, Travis Kessinger, Pash DeVore, Nick Baker, Jacob Gleason

    Product Owner/Technology Analysts: Stacy Miller, Dana Reibling, Dan Tuggle, Edna Shelby-Lewis, Philip Miller, Michael Pelaccio, Ashley Ward, Melissa Osborne, Erin Maurer

Attachments/Videos/Links:
State Farm Mobile App 2023-24
URL State Farm Mobile App Award Webpage
PNG SFMA_screen_logo.png
URL State Farm® - on the App Store
URL State Farm® - Apps on Google Play