Company: State Farm, Bloomington, IL
Company Description: For the past 100 years, our mission at State Farm has been to help people manage the risks of everyday life. State Farm is the largest provider of auto and home insurance in the United States. Our agents and employees serve close to 85M policies and provide over 100 products, available to our customers when and where they need them most. "Like a good neighbor, State Farm is there."
Nomination Category: Web Achievement Categories - Industry
Nomination Sub Category: Insurance
 Nomination Title: Statefarm.com 2023
- Which will you submit for this nomination, an essay of up to 525 words describing the nominated achievement(s), OR a video of up to five (5) minutes in length describing the same? CHOOSE ONE:
Written essay of up to 525 words
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
- If you are providing a written essay of up to 525 words about your nominated web achievement(s), provide it in this space:
Total 292 words used.
StateFarm.com® — A neighborhood of convenience
StateFarm.com is our digital front door, helping to ensure seamless experiences through constant innovation of design and functionality, advancing self-service solutions for today’s tech savvy customers. Our site meets needs, with options for quoting, paying bills, filing and tracking claims, bundling policies, available discounts, and more. The result is a simple, intuitive, and convenient way for customers, 212 million this past year alone, discover how we can enhance their lives so they can focus on getting life back on track.
Always on our mind
The world has changed a lot in the last 100 years. State Farm has always taken a future-forward approach to developing products and solutions to meet our customer’s ever-changing needs. That’s truer today, than ever before. Here’s how we’re there, when needed most…
Convenience offered online:
o Refreshed Homepage- provides a cohesive, modern experience, highlighting self-service and product options
o Streamlined processes offering no login options allow for easy access
o Reliable quick start estimates and quoting options provide quality choices and convenience
o Quote Bundling simplifies shopping by offering multiple product processes and multiline discounts, combined into a single, seamless bundled flow
o Choices of coverage and savings options offer personalized customer experiences
o Customized billing and payment options enable customers to manage everyday life
o Secure self-service access to accounts and policies provide safety and convenience
o Personalized communication options (chat, text, email, call) creates choices to meet customers where they are
o Full-service Claims experience provides convenient assistance from filing a claim to options for payouts
o Knowledge building tips and tools provide customers with information to make the right choices
So, remember… Like a Good Neighbor, StateFarm.com is there. Quality products, future-forward solutions, online convenience.
- Optionally, list the appropriate creative and production credits for the nominated achievement(s) you are nominating, such as the following: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:
Senior VP - Enterprise Technology: Fawad Ahmad
Enterprise Technology Executive: Vijayasri Yerraguntla
Digital Experience Directors - Technology: Ticia Reed, Jay Matthews, and Collette Fung
Creative Directors: Kody Kasper and Thomas Schaefer
Technology Managers: Ted Speller, Donna Barkson, Amanda Aviles
Experience Design Practitioners & Technology Analysts: Rick Gordon, Barb Hofherr, Mark McCallum, Jill McCarthy, Kristin Wohlust, Jae Warren, Jesse Gonzalez, Brille Hooker
Product Owners: David Schieber, Wendy LeCompte, Sarah Robinson, Tina Swingler, Mike McGraw
Developers: David Denney, Chevon Little, Abraham Kim, Joanna Edgell, Shaun Kelly, Abraham Kim, Jim Leach, Robbie Lee, BJ May, Erika Myles, Jake Rathman, Benjamin Tutter, Jordan Leeper, Nic Dickrell, Priya Goel, Rommel Alvarado, Weiheng Hsi, Bridget Richardson, Daniel Randolph, Sravani Mamillapalli, Erik Halenkamp
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