Total 200 words used.
The State Farm Mobile App was developed to ensure both iOS and Android best practices were incorporated so the app performs seamlessly. Our designs are based on consumer testing, user feedback, and a consistent user focus throughout. Integration with the Apple watch and mobile bill pay, using Apple and Google Pay, offer up-to-date solutions for today’s tech savvy customers. The app also delivers convenient access to policies, making payments, submitting claims and more… providing self-service options, intuitive services and shopping experiences that continue to demonstrate our commitment to the customer.
Product features offering customer convenience:
* Secure access - offering convenient facial recognition and touch-ID login options
* One-step, self-service options that don’t require a login (one time pay, ID cards, preference updates)
* Integration with the latest technology for on-the-go convenience (Apple watch)
* Mobile Bill Pay using Apple and Google Pay
* Secure self-service access to accounts and policies
* Personalized communication options (chat, text, email, call)
* Customer Messaging- push notifications provide status alerts keeping customers up to date on important topics like claims and billing
* Comprehensive Claims experience
* Google Maps Technology (accident location, roadside assistance, repair shop location)
* Knowledge building tips and tools
Nomination Title: State Farm Mobile App 2023
