Microsoft - Best Technical Support Solution

Company: Microsoft, Redmond, WA
Company Description: About Microsoft Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.
Nomination Category: Information Technology Categories
Nomination Sub Category: Best Technical Support Solution - Computer Services

Nomination Title: Helping you know about change before your customers - M365 Product Update

A video of up to five (5) minutes in length

https://aka.ms/M365PUAwardSubmission

-Launched on 9 December, 2019 and now viewed over 430,000 times from 98 countries, M365 Product Updates (M365PU) are helping customer facing roles supporting M365 and the Modern Work domain. These micro-learning documents, aggregate everything we know about recent and upcoming features, services, products, end of support and service deprecation scenarios.
-The Daily Update 60 second video and the 14-day look behind quickly gives a run down on the latest changes.
-In response to stakeholder feedback our Daily Update Archive enables our stakeholders to quickly search for stories they have watched and easily access the related Product Update.
-The Modern Work Release Review Board (MW RRB) is a bi-weekly call where stakeholders can hear from our release managers and guests about upcoming and recent releases.
-Our approach provides the ability to instantly updatewith our global employees and thousands of contracted delivery partners.

Links to additional video supporting our nomination below:

https://aka.ms/M365PUJapanSE
https://aka.ms/M365PUAmericasEE
https://aka.ms/RRBQ3Survey
https://aka.ms/M365PUTranslate
https://aka.ms/M365PUOnBoard
https://aka.ms/M365PUDU