Company: Lumin Digital, San Ramon, CA
Company Description: Lumin Digital is a fintech company specializing in digital banking solutions. Through a fundamentally different approach to technology, service, and people, we’re creating the next generation of financial solutions each and every day. Lumin helps financial institutions build and deploy next-gen digital experiences that help to continually serve, engage, and grow their user base.
Nomination Category: Management Categories
Nomination Sub Category: Achievement in Management - Financial Services
 Nomination Title: Recent Management Achievements of Lumin Digital
- If you are providing an essay of up to 650 words, place it in this space:
- Which will you provide for your nomination in this category, an essay of up to 650 words describing the achievements of the nominated management team, group, or individual since January 1 2021, OR a video of up to five (5) minutes in length describing the same? CHOOSE ONE:
A video of up to 5 minutes
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
https://youtu.be/Kkp3bVyjABM
- In bullet-list form, provide a brief summary of up to ten (10) of the chief accomplishments of the nominee(s) since January 1 2021. This is required whether you are submitting a video or an essay:
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Revenue increase of 127% YOY
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50 signed clients; a 45% increase YOY
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3 million users under contract; a 59% increase YOY
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166 total employees; a 26% increase YOY
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Industry-leading employee retention of 98%, top competitors experience 280% to 430% higher turnover
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15% annual organic growth rate for new users
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100% platform uptime
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Client Net Promoter Score (NPS) of 84 (for the SaaS category, the 2022 average NPS is 41)
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Employee Net Promoter Score (NPS) of 94.4, above 40 is considered excellent.
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Further details about Lumin Digital's 2022 performance can be found in its annual recap.
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