Company: Engility, Chantilly, VA
Company Description: Engility is a pure-play government services contractor providing highly skilled personnel wherever, whenever they are needed in a cost-effective manner. Headquartered in Chantilly, Virginia, Engility is a leading provider of specialized technical consulting, program and business support services, engineering and technology lifecycle support, information technology modernization and sustainment.
Nomination Category: Support Categories
Nomination Sub Category: Support Team of the Year

Nomination Title: Engility's Army Northern Regional Medical Command Support Team

Tell the story about what this nominated team achieved since January 1 2013 (up to 525 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

DRC, an Engility company, in collaboration with the Army’s Northern Region Medical Command (NRMC) Patient Administration Division, has facilitated the recovery of over $79 million in reimbursable dollars since October 2011. The Engility team, composed of certified medical coders, auditors, and ICD-10 trainers across all medical coding disciplines, has dramatically improved record quality while simultaneously improving coding and auditing policies, procedures, practices, and preparation for transition from ICD-9 to ICD-10 within NRMC. The International Classification of Diseases (ICD) is the international standard for medical coding set by the World Health Organization.

Prior to contracting with DRC, the NRMC established its vision “To be the premiere Region for coding operations excellence, demonstrating a superior, comprehensive approach to medical coding that includes improving coding operations, coding compliance, and coding operations sustainment, and flexibility through a rapid response discover and recovery team of coding operations SMEs.” Engility, in its mission to serve, has facilitated the accomplishment of this vision, exceeded all established goals, and established “the model” within ARMY MEDCOM for medical coding programs.

What We Do:

Our medical coders transform narrative descriptions of diseases, injuries, and healthcare procedures into alphanumeric code numbers, thus making the data more easily accessible to health care professionals, insurers, and researchers. As of February 2014, DRC coders and auditors have recorded over 850,000 encounters equaling $79 million of total recovery and $7.2 million of direct revenue.

In 2013, our ICD-10 trainers delivered proprietary training to Military Treatment Facility (MTF) leadership, patient administrators, and medical providers as we prepared NRMC for the nationwide transition into ICD-10 Diagnosis Coding (a standard classification for which coders and providers are trained and apply). Our team has trained over 1,700 executives, doctors, nurses, coders, and techs throughout the NRMC region. We minimized any potential loss in MTF workload and revenue prior to and during the nationwide transition to ICD-10 coding.

Return on Government Investment:

To date, the contract has earned a return on investment of 13 times the contact cost since we began work in October 2011. Our team has been recognized for superior work by MTFs, NRMC HQ, and MEDCOM. We were awarded the Army Medicine Wolf Pack Award (second quarter, FY 2013) for “successfully instituting a program that improved medical record coding and data quality across the region.”

Engility’s Success by the Numbers (as of Feb 28, 2014):
•Outpatient records audited = 854,539
•Inpatient records audited = 5,430
•NRMC Workload Recovery = $79,247,318
•Money Saved on Third-Party Collection Services = $7,200,000
•NRMC personnel trained = 1782
•Satisfaction ratings for ICD-10 trainings = 97%

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Provide a brief (up to 125 words) biography about the leader(s) of the nominated team:

Mr. Alex Franseen is an experienced program manager currently leading a number of projects including NRMC Coding and Auditing, NRMC Strategic Plans and Programs, NRMC Patient Centered Medical Home, and Force Health Protection and Readiness for the Defense Health Agency Psychological Health and Traumatic Brain Injury Program Office. Mr. Franseen performs a range of project management activities, including workforce planning, quality assurance, leadership assessments, and business process analysis.

Mr. Franseen is a certified Master Human Capital Strategist with more than 18 years of experience implementing human capital solutions.

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