Company: Elevance Health // Anthem, Virginia Beach, VA
Company Description: Anthem, Inc. is one of the largest health benefits companies in the United States dedicated to improving lives and communities, and making healthcare simpler. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products.
Nomination Category: Web Achievement - Industry
Nomination Sub Category: Health Products & Services
 Nomination Title: Sydney Health — Transforming Healthcare Through Innovative Digital Solutions
- Which will you submit for this nomination, an essay of up to 525 words describing the nominated achievement(s), OR a video of up to five (5) minutes in length describing the same? CHOOSE ONE:
Written essay of up to 525 words
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
- If you are providing a written essay of up to 525 words about your nominated web achievement(s), provide it in this space:
Total 382 words used.
Anthem has elevated the member experience to new heights with our next-generation member-facing application, Sydney Health. By leveraging artificial intelligence (AI) and predictive analytics, the Sydney Health mobile app anticipates member needs and delivers targeted, personalized healthcare recommendations. We have focused on enhancing the user experience, driving member engagement, and simplifying healthcare costs through a series of impactful updates:
- Personalized Clinical & Wellness Programs: Sydney Health now offers an even more tailored approach to healthcare by directing members to relevant and personalized health resources. Members can set personal health goals and receive recommendations for appropriate clinical programs, such as diabetes management.
- Enhanced User Experience: With improved self-service capabilities, members can effortlessly search for doctors or healthcare facilities within their plan, view anticipated costs, schedule appointments, access their digital ID card, review and submit claims, and make payments.
- Increased Health Engagement: Members who engage with Sydney Health are more proactive in managing their health. The platform encourages regular interactions with primary care providers, contributing to improved health outcomes.
- Virtual Care: Sydney Health's virtual care experience has been transformed. Members can now receive comprehensive care from doctors who can craft personalized care plans, prescribe medications, adjust dosages, order lab tests, diagnose diseases, and proactively manage chronic conditions—all at a lower cost.
- Simplified Healthcare Costs: With enhancements to the "Find Care" feature, members can compare costs and specialties more effectively. The platform now links directly to high-quality, low-cost doctors for specific procedures, enhancing our goal of reducing healthcare expenses.
- Comprehensive Digital Innovations: Throughout 2024, Sydney Health introduced numerous enhancements across all facets of the platform, including registration, ID cards, landing pages, and the Find Care feature, ensuring a cohesive and integrated user experience.
- Virtual Assistant Enhancements: Our Virtual Assistant, or Live Chat, has been optimized to provide real-time support and guidance, helping members navigate their healthcare journey more effectively.
- Pharmacy and Medication Management: Sydney Health now includes advanced features for managing prescriptions and medications, allowing members to order refills, track medication usage, and receive reminders, further streamlining their healthcare experience.
Our enriching user experience and robust self-service capabilities not only enhance the healthcare journey but also contribute to substantial cost savings for members and improved health outcomes, thus setting Sydney Health apart in the digital health landscape.
- Optionally, list the appropriate creative and production credits for the nominated achievement(s) you are nominating, such as the following: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:
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