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Druva Inc, Santa Clara, California, United States: A User-First Redesign of Druva.com

Company: Druva Inc, Santa Clara, CA
Company Description: Founded in 2008, Druva is a cloud-based data protection and management company offering a SaaS platform that simplifies backup, recovery, and disaster recovery (DR) for various workloads, including endpoints, servers, and cloud applications, with a focus on data resilience and security. Druva's headquarters are currently based in Santa Clara, CA.
Nomination Category: Web Achievement - Specialty
Nomination Sub Category: Achievement in User Experience
2024 Stevie Winner Nomination Title: A User-First Redesign of Druva.com
  1. Which will you submit for this nomination, an essay of up to 525 words describing the nominated achievement(s), OR a video of up to five (5) minutes in length describing the same? CHOOSE ONE:
    Written essay of up to 525 words
  2. If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:

     

  3. Optionally, list the appropriate creative and production credits for the nominated achievement(s) you are nominating, such as the following: Advertising Agency/City: Client: Art Director: Cinematographer: Creative Director: Designer: Director: Illustrator/City: Music Producer/City: Photographer/City: Printer/City: Producer: Production Company/City: Programmer: Writer: Web Development Firm/City:

    Website Product Owner & Main Analyst: Ingrid Tseng

    Creative Director: Sami Keinaenen

    Media Producer: Alex Vlacos

    Designer: Dana Klumb, Meghan Berry

    Digital Design Agency: Qualified Digital - Berkeley, CA

    Programmer: Katha Shah, Noah Kwon

    Writer: Lauren Hamilton, Mike Taylor, Rahul Badnakhe

    Web Development Firm/City: DigiLeague - Vancouver, Canada, Evolve Technologies - Vancouver, Canada

    Web Analytics Engineering Agency: Jeffery Leong DBA: Leong Associates, LLC

     

  4. If you are providing a written essay of up to 525 words about your nominated web achievement(s), provide it in this space:

     

    Total 525 words used.

    Druva.com underwent a complete transformation – not simply a visual overhaul, but a strategic reinvention that modernized the website’s architecture, content strategy, and user experience to support rapid growth, scalable marketing initiatives, and a maturing product-led growth (PLG) motion.

    Data-Driven UX Strategy

    To ensure the redesign was grounded in user needs, the team began with extensive behavioral research and data analysis. We studied patterns across top-performing pages, bounce rates, visitor journeys, organic keyword performance, on-site search terms, homepage and top nav click-throughs, high-traffic assets, and paths to conversion – comparing new vs. returning users and mobile vs. desktop sessions.

    From this analysis, we identified five audience groups:

    • Job seekers and corporate visitors (careers, company overview, leadership pages)
       

    • Existing customers (login, support)
       

    • Casual browsers (blog, glossary, news)
       

    • Solution researchers (platform, solutions, resource center, pricing, lead forms)
       

    • Intentional converters (free trial, demo request, contact us)
       

    Our data showed that solution researchers are the most likely to build momentum toward conversion, often transitioning into intentional converters after viewing solution content, pricing, or product overviews. We also found that intentional converters tend to enter via form-based landing pages or immediately seek high-value actions like “Free Trial” or “Demo Request” from the homepage. These insights directly shaped how we prioritized pathways, CTAs, and content flows.

    Technical Innovation & Infrastructure

    The site migrated from a legacy WordPress instance – plagued by security vulnerabilities – to an enterprise-grade CMS on Adobe Experience Manager. This shift allowed the team to focus on scale over fixes. Reusable global components and centralized content management created a reliable single source of truth.

    Templatized pages reduced time-to-market for campaigns. Fail-safe mechanisms improved usability and SEO: users encountering removed content are redirected to relevant overview pages, and missing metadata is auto-filled from the homepage.

    Taxonomy tagging improved content discovery and laid the groundwork for personalized recommendations. A simplified lead capture flow allows most users to submit just an email to access gated assets.

    Creative Direction & UX Enhancements

    A bold, modern design system redefined Druva’s visual identity across the site, campaigns, and internal materials. Platform UI and marketecture diagrams feature more prominently, supporting PLG with self-serve trials and guided tours.

    The homepage, navigation, and page-level flows were restructured to support task-based journeys – whether visitors are browsing casually or evaluating solutions.

    Key pages – including homepage, pricing, platform overview, DE&I, careers, and the resource center – were rebuilt to be more intuitive, engaging, and conversion-optimized. The resource center, once hosted externally, now offers a seamless one-form-and-done experience within the main site.

    Measurable Business Impact

    Comparing monthly 3-month averages before the April 3, 2023 redesign and the most recent 3-month average of 2025:

    • Users: from 65,773 to 118,206 (+80%)
       

    • Pageviews: from 151,630 to 330,391 (+118%)
       

    • Handraiser lead form fills: from 279 to 460 (+65%)
       

    • Engagement rate: from 51.36% to 56.76%
       

    Company-Wide Empowerment

    Beyond external results, the redesigned site has become a daily tool – enabling teams to share updates, support recruiting, close deals, and amplify marketing.

    In summary, Druva.com elevates engagement through research-backed design, technical excellence, and user focus,making it a strong contender for the Stevie Awards Website UX category

     

Attachments/Videos/Links:
A User-First Redesign of Druva.com
URL [REDACTED FOR PUBLICATION]