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Company: Dell Technologies Education Services, Round Rock, TX
Company Description: Dell Technologies is one of the largest information technology companies in the world, with 145,000+ employees worldwide working to offer a suite of computer and IT infrastructure products and services. Dell EMC Education Services provides training for 390,000 learners across Dell Technologies and beyond, including partners and customers.
Nomination Category: New Product & Service Categories - Content
Nomination Sub Category: Science and Technology Information Solution
 Nomination Title: Dell EMC PowerEdge MX7000
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
N/A
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
September 28, 2021 (Revamped Course)
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 327 words used.
The Dell EMC PowerEdge MX Modular Platform Installation, Implementation, and Administration training program is a part of PowerEdge certification track supported via the Dell Technologies Proven Professional program. The training program needs to be updated to add new offers due to competing priorities for new product development (NPI) work. Thus, the course has high and vested financial interest in the ongoing support and maintenance. Development resource is a big challenge for the organization.
On the basis of business need analysis (BNA) and learning need analysis (LNA), the portfolio management team was looking for a solution which will be easy to update and can be deployed as single source project which indicates develop once and deploy twice. The design and development team for the MX7000 courseware used several strategies and techniques to effectively transfer abstract concepts into concrete information for the learner. Because the learner may receive this information through an instructor or as a self-pace, the design and development was implemented as a developed once, deliver multiple ways strategy. Examples of the unique single-source development are:
- Descriptive technical language – all concepts were presented using descriptive language text narratives. Concepts were presented as “what is it” precision. For example, “What is an MX740c sled?”
- MX7000 specific product photographs – product photos were used to bring reality into the concept transfer knowledge for familiarity with the product features.
- Infographics – the use of descriptive infographics to show how things worked in an MX7000 Modular Platform. Infographics were also used to show relationships with the modular platform and highlight the features in the system. For example, “How to configure the MX7000 networking” or “Deploying the PowerEdge MX7000 chassis”. Many of the infographics preceded the skills training
The MX7000 courseware allows learners to practice skills, such as “configure the MX7000 network” using software simulations. All MX7000 functionality requires the use of management software, such as the integrated Dell Remote Access Controller (iDRAC), Lifecycle Controller (LCC) and OpenManage Enterprise (OME).
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 304 words used.
The MX7000 curriculum series courseware was designed with the MX Implementation Engineering learner community in mind. The learners for this courseware are PowerEdge MX Modular Implementation Engineers who wish to certify as a Dell Proven Professional Implementation Engineer Specialist. The modality of the courseware is three-fold: Instructor-led classroom, Instructor-led virtual, and On-demand. To meet the learner needs analysis, the design of the courseware is based on a balance of concepts and skills training.
The training has been developed as topic-based learning. The entire program is divided into several topics/sections and each section is aligned to a specific skill set. The course is published through SABA in two modalities.
On-demand: We provide two deliverables for the on-demand learner. Interactive online training module and downloadable pdf content. Learners access the training through the Dell Technical Education Services SABA LMS. Based on the skillset, the entire training is divided into 5 sections. The sections are easy to update and re-publish. All sections are packaged under a single curriculum.
Instructor led training/Virtual instructor led training (ILT/VILT): Collateral includes an instructor guide, participant guide and lab manual, along with modules in the form of ebooks as well as other downloadable content. Based on the language preference, learners click the learning path icon to access the class material.
CSAT Scores average at 97.6%, with Instructor Led/VILT at a 98.11% customer satisfaction and On Demand at a 96% customer satisfaction rate based on course evaluations.
Within one month of course launch, we had a 267 student consumption for ILT/VILT and 168 student consumption for On Demand.
Learner feedback: "Very interesting training, I will recommend to my team.", "Everyting is perfect.", "The content was very easy to understand and broadly explained and the lavb exercises are very helpful," "Very relevant, well presented, excellent information," and more.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 95 words used.
Demo Video: https://dell.bravais.com/s/mxXt5gJPD5JSFbdcfpLS
Supporting images & report documentation attached.
Tab interaction to learn about the MX740c in detail
3D simulation of MX7000 chassis teardown
Use of descriptive infographic in the MX7000 training
Presentation of configuration process with relevant graphics and instructions
Example of storyline interaction of a guided walkthrough
Use of video in the MX7000 training
Curriculum structure of the MX7000 training from SABA
Resources section to download the training manual
eBook platform
Class materials available for MX7000 ILT/VILT learner
Consumption Report with CSAT - Oct 2021
Expanded Learner Feedback
Instructor Feedback
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