Customer Service Categories

Customer Service Categories - 2009 Honorees

The following have been honored in The 2009 (7th annual) American Business Awards.

Customer Service Department of the Year - Banking & Insurance
STEVIE AWARD WINNER:
Electric Insurance Company, Beverly, MA
FINALISTS:
ARAG, Des Moines, IA
CIGNA Corporation, Hartford, CT
Family Heritage Life Insurance, Cleveland, OH
Wachovia, Charlotte, NC

Customer Service Department of the Year - Computer Services
STEVIE AWARD WINNER:
Digital Hands, Tampa, FL
FINALISTS:
Akamai Technologies, Cambridge, MA
Apptix, Herndon, VA
Concentric, Herndon, VA
CrownPeak, Los Angeles, CA
iYogi, New York, NY

Customer Service Department of the Year - Computer Software - Up to 100 Employees
STEVIE AWARD WINNER:
Articulate, New York, NY
FINALISTS:
Aplicor, Boca Raton, FL
Bronto Software, Durham, NC
PeopleAdmin, Austin, TX
Sapien LLC, Morristown, NJ
The FeedRoom, New York, NY
VerticalResponse, San Francisco, CA

Customer Service Department of the Year - Computer Software - More Than 100 Employees
STEVIE AWARD WINNER:
Study Island, Dallas, TX
FINALISTS:
Double-Take Software, Southborough, MA
Informatica Corporation, Redwood City, CA
Information Builders, New York, NY
McAfee, Inc., Santa Clara, CA
SoftPro, Raleigh, NC

Customer Service Department of the Year - Financial Services
STEVIE AWARD WINNER:
SurePayroll, Glenview, IL
FINALISTS:
John Hancock Signature Services, Inc. Boston, MA
John Hancock, Portsmouth, NH
PAi, Green Bay, WI
PayCycle Inc., Palo Alto, CA
Rise Above Debt Relief, Tempe, AZ

Customer Service Department of the Year - Services
STEVIE AWARD WINNER:
eHarmony, Pasadena, CA
FINALISTS:
Dice Holdings, Inc., New York, NY
iCIMS.com, inc. Hazlet, NJ
IHG Guest Services, Atlanta, GA
LifeLock, Tempe, AZ
The Venetian & The Palazzo Resort - Casino - Hotel, Las Vegas, NV

Customer Service Department of the Year - All Other Industries
STEVIE AWARD WINNER:
Clear Capital, Truckee, CA
FINALISTS:
Alcan Packaging, Chicago, IL
Analytical Graphics, Inc. (AGI), Exton, PA
EMC, Hopkinton, MA
EMKAY Inc., Itasca, IL
LeanLogistics, Holland, MI
LXE, Inc., Norcross, GA
Michael C. Fina, New York, NY
Toshiba America Business Solutions, Irvine, CA
Wilson Electronics, St. George, UT

Customer Service Team of the Year - Banking, Financial Services & Insurance
STEVIE AWARD WINNER:
ARAG, Des Moines, IA
FINALISTS:
CIGNA Corporation, Hartford, CT
John Hancock Signature Services, Inc. Boston, MA
John Hancock, Portsmouth, NH
Wells Fargo Bank, Los Angeles, CA

Customer Service Team of the Year - Computer Hardware, Services & Software
STEVIE AWARD WINNER:
SchoolDude.com, Cary, NC
FINALISTS:
CrunchTime! Information Systems, Boston, MA
DataPipe, Jersey City, NJ
EMC, Hopkinton, MA
PEER 1, Vancouver, BC, Canada
SilkRoad Technology, Winston-Salem, NC
SoftPro, Raleigh, NC

Customer Service Team of the Year - All Other Industries
STEVIE AWARD WINNER:
Hilton Hotels Guest Assistance, Memphis, TN
FINALISTS:
AT&T, Bedminster, NJ
Brink's Home Security Holdings, Inc.
EMKAY Inc., Itasca, IL
IHG Guest Services, Atlanta, GA
InterContinental Hotels Group, Alpharetta, GA
MIR3, Inc., San Diego, CA
Office Depot, Delray Beach, FL
PAETEC, Rochester, NY
The Cobalt Group, Seattle, WA

Customer Service Executive of the Year
STEVIE AWARD WINNER:
Bob McVey, VP-Customer Service, CIGNA Corporation, Hartford, CT
FINALISTS:
Mae Rice, Customer Operations Financial Manager, Con Edison, New York, NY
Mark T. Geary, Vice President of Operations, Digital Hands, Tampa, FL
Tony Kolish, Senior VP - EMC Global Services, Problem Resolution and Escalation Management (PREM), EMC, Hopkinton, MA
Rick Cameron, VP-Customer Support Services, GlassHouse Technologies, Inc., Framingham, MA
Alan Dowler, Operations Manager – Service Director, Hamilton Jewelers, Princeton, NJ
Rob Jones, Senior Vice President, High Performance Technologies, Inc., Reston, VA
Tammy Valdez, VP-Member Services, LifeLock, Tempe, AZ
Tricia Cotter, VP of Worldwide Manufacturing and Technical Support and Company Officer, Netezza Corporation, Marlboro, MA
Michael Biondo, Senior Director - Customer Service, Thumbplay, New York, NY
George Larribas, EVP-Treasury Management Services, Wells Fargo Bank, Los Angeles, CA