Customer Service Awards Category Finalists
Customer Service Awards Category Honorees
The following departments, teams, and individuals have been recognized in The 2011 American Business Awards.
Customer Service Department of the Year - Computer Hardware & Services
STEVIE AWARD WINNER:
Internap Network Services, Atlanta, GA
FINALISTS:
BOXLIGHT, Belfair, WA
FireHost, Dallas, TX
I Love Rewards, Boston, MA
Webs, Inc, Silver Spring, MD
Customer Service Department of the Year - Computer Software
STEVIE AWARD WINNER:
Dean Evans & Associates, Denver, CO
FINALISTS:
Backup My Info!, New York, NY
IBM Netezza Customer Support, Marlborough, MA
IBM Netezza Technical Account Management, Marlborough, MA
Information Builders, New York, NY
LPS SoftPro, Raleigh, NC
SilkRoad Technology, Winston-Salem, NC
Customer Service Department of the Year - Financial Services & Insurance
STEVIE AWARD WINNER:
CIGNA Government Services, LLC, Nashville, TN
FINALISTS:
Electric Insurance Company, Beverly, MA
GPS Capital Markets, Salt Lake City, UT
PAi, De Pere, WI
SurePayroll, Glenview, IL
Customer Service Department of the Year - Telecommunications
STEVIE AWARD WINNER:
Virtela, Greenwood Village, CO
FINALISTS:
American Support, Chapel Hill, NC
MASERGY Communications, Inc., Plano, TX
Telcentris Inc., San Diego, CA
Customer Service Department of the Year - All Services
STEVIE AWARD WINNER:
Reputation.com, Redwood City, CA
FINALISTS:
Empire Today, Northlake, IL
LifeLock, Tempe, AZ
Marriott Intermediary Partner Care, Omaha, NE
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
The Knowland Group, Lewes, DE
TheLadders.com, New York, NY
USANA Health Sciences, Inc,. West Valley, UT
Customer Service Department of the Year - All Other Industries
STEVIE AWARD WINNER:
Prescription Solutions/UnitedHealth Group, Irvine, CA
FINALISTS:
Delta Faucet Company, Indianapolis, IN
eHarmony, Santa Monica, CA
EMKAY Inc., Itasca, IL
MonaVie, South Jordan, UT
Stamps.com, Los Angeles, CA
Customer Service Executive of the Year
STEVIE AWARD WINNER:
IBM Netezza, Marlborough, MA: Patricia Cotter, VP Worldwide Operations
FINALISTS:
DHL Express, Tempe, AZ: Trish McGee
DHL Express, Tempe, AZ: Amy Wagner
DHL Express, Tempe, AZ: Mark Sanchez
High Performance Technologies, Inc., Reston, VA: Robert Jones, Senior Vice President
Information Builders, New York, NY: Stu Madison, VP of Corporate Technical Support Services
LifeLock, Tempe, AZ: Tammy Valdez, VP of Member Services
Overstock.com, Salt Lake City, UT: Stormy Simon, SVP of Marketing and Customer Care
Customer Service Team of the Year - Computer Hardware & Services
STEVIE AWARD WINNER:
Dell, Austin, TX: The Dell Listening & Command Center
FINALISTS:
ABS Associates, Inc. Rolling Meadows, IL: ABS Associates, Inc.'s ABShelp Call Center Team
Dell, Inc., Round Rock, TX: Dell Public/Large Enterprise Customer Service Team
Unitiv, Inc., Alpharetta, GA: Unitiv's Intelligent Help Desk Customer Service Team
Webs, Inc, Silver Spring, MD: Webs, Inc Customer Service Team
Customer Service Team of the Year - Computer Software
STEVIE AWARD WINNER:
Information Builders, New York, NY: Information Builders’ Premium Support Team
FINALISTS:
IBM Netezza, Marlborough, MA: IBM Netezza Support Technology Team
IBM Netezza, Marlborough, MA: IBM Netezza Technical Account Management
LPS SoftPro, Raleigh, NC: LPS SoftPro: A Culture of Service Has No Boundaries
Customer Service Team of the Year - Financial Services & Insurance
STEVIE AWARD WINNER:
Family Heritage Life Insurance Company of America, Cleveland, OH: Family Heritage Life Insurance Claims Department Customer Service Team
FINALISTS:
CIGNA Government Services, LLC, Nashville, TN
Electric Insurance Company, Beverly, MA
SurePayroll, Glenview, IL
Customer Service Team of the Year - All Other Industries
STEVIE AWARD WINNER:
LifeLock, Tempe, AZ: LifeLock's Resolution Team
FINALISTS:
DeVry Inc., Oak Brook, IL: DeVry University's Student Finance Solutions Center
EMKAY Inc., Itasca, IL: EMKAY's Client Support Team
Epic Media Group, New York, NY: The Epic Advisor Team
Overstock.com, Salt Lake City, UT: Overstock.com Customer Care Team
PEER 1 Network Enterprises, Vancouver, BC Canada: PEER 1 Hosting Team
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Staff Management, Chicago, IL: Staff Management's Client Dedicated Customer Service Team