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TripSource has always been about traveler engagement, and while that need is still important, expectations have changed. The has been a shift in what travelers value. Functional has morphed into experiential. Practical has matured into personalization. And engagement has grown into interactive connections. TripSource has kept pace with changing traveler needs and is designed to deliver real human-centric behavior-influencing experiences. Ones that address traveler pain points and keep them connected every step of the way.
Travelers are clear that they are not a commoditized mass. TripSource encourages them to individualize their trip experience by customizing their itinerary with their preference settings, personal segment details and profile information. Travelers can set their preferences for language, dates, times, distance, and notifications. They can securely store payment details, loyalty program information, receipts and important documents. They can even customize the app’s appearance by moving widgets in ways that make sense to them.
Our vision for TripSource is to simplify the complexities of travel. And by focusing on the features and functionality that drive customer loyalty, traveler connectedness & wellness and operational excellence, we are delivering on that goal.
Nomination Title: TripSource mobile app
