Anthem / Amerigroup - Achievement in User Experience

Company: Anthem / Amerigroup, Virginia Beach, VA
Company Description: Anthem, Inc. is one of the largest health benefits companies in the United States dedicated to improving lives and communities, and making healthcare simpler. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products.
Nomination Category: Web Achievement - Specialty
Nomination Sub Category: Achievement in User Experience

Nomination Title: The Anthem Skill for Alexa

Built internally.We are the team that designed, built, produced, manages, maintains and markets the Anthem Skill for Alexafor our company.

The first of its kindwithin the healthcare industry, the Anthem Skill for Alexa is a voice-activated virtual assistant that provides our members easy and convenient access totheir healthcare information– and is another way in which Anthem is simplifying healthcare by making navigating easier and more accessible. Members can ask a question and receive a quick answer, any time, using any Alexa-enabled device (e.g.,Amazon Echo) or the Alexa app on their smartphone or tablet.

TheAnthem Skill was designed to make iteasy,convenientandsecureforour members to get answers to their health questions. The integrated user experience of the Anthem Skill for Alexa has met these objectives:

Create “always-on” self-service toask a question and receive quick answers, 24/7 (Easy to Use)
Available for any member to use in the way that is most convenient for them (i.e., through any Alexa-enabled device)(Convenient)
Order member ID card - "Alexa, ask Anthem to order my ID card."
Schedule a call from Member Services - "Alexa, ask Anthem to schedule a call."
Confirm medical plan details - "Alexa, ask Anthem for my medical deductible."
Find a doctor –"Alexa, ask Anthem to find an orthopedist near me."
Maintain high security standards(Secure)