Company: Alloy Software, East Hanover, New Jersey
Nomination Submitted by: Alloy Software, Inc.
Company Description: Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.
Nomination Category: New Product & Service Categories - Business Technology
Nomination Sub Category: Service Management Solution
 Nomination Title: Alloy Navigator's Enterprise
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
This nomination recognizes the latest update of the Alloy Navigator Enterprise, a new version of the existing Alloy IT Service Management platform, released on June 23rd, 2023.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 342 words used.
Alloy Navigator Enterprise 2023 is the latest version of our Alloy IT Service Management platform that combines and improves all the features of the two previous releases. This version also includes significant improvements made over the past eighteen months, aimed at equipping IT organizations with unmatched service management tools. This update summarizes all the efforts we made to enhance Alloy Navigator with a suite of significant and impactful advancements.
Here's a breakdown of these advancements:
Redesigned UIX Data Views: We're excited to announce a complete redesign of our data views. This overhaul results in faster, smoother, and more efficient performance. Highlights of the redesign include:
- Auto-refresh and Advanced Caching: Keeping data current while minimizing network load.
- Updated Fly-out Previews: Providing quick insights into linked records directly from data views, thereby improving navigation.
- Simplified Record Selection: Using checkboxes for easier batch updates and actions.
- Accessible Options: Via a gear button, users can easily customize data views.
- Instant Customization: Allowing for immediate review and adjustment of customizations before finalizing.
- Simplified Sharing: Streamlining shared view access to enhance collaboration.
Streamlined Information Access: The Technician Portal has been extensively upgraded, now featuring new views like 'Recent Items' and 'Favorites,' along with improved usability. These enhancements streamline information management, making it more convenient for IT professionals to stay updated and manage their workload effectively.
Web-Based Admin Center: Our newly introduced web-based Admin Center simplifies the administration of Alloy Navigator. This innovative feature allows users to effortlessly manage business logic, handle accounts and permissions, and implement single sign-on providers.
Comprehensive Integrations: We support Azure SQL and integrate seamlessly with Microsoft SCCM and Azure AD, reflecting our commitment to meeting diverse user requirements.
Self-Service Mobile App: The Self-Service Mobile App, released by our team, stands as a unique and innovative addition to the IT service management landscape. It offers unparalleled convenience and functionality to mobile users, significantly enhancing their interaction with IT services.
Together, these advancements not only improve the functionality and user experience of Alloy Navigator but also reaffirm our commitment to providing exceptional service management solutions.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 292 words used.
To providea comprehensive overview of AlloySoftware achivments let's we will explain review Alloy Software's latest product, focusing on its market performance, critical reception, customer satisfaction, sales figures, and insights from reputable review platforms.
Sales Growth
The latest software release has significantly impacted Alloy Software's market performance. The company has reported a 20-year high in overall sales, with a notable 30% increase in new purchases compared to 2021. This upward trend signifies strong market acceptance and growing demand for their product.
Comparative Analysis
When compared to past performance, the current growth trajectory in 2023 is not only steady but also promising. Although specific sales numbers are not published due to the company's private status, this increase in sales is indicative of a robust market presence and possibly outperforming past expectations.
Critical Reception and Awards
Alloy Navigator has been recognized through various awards, as seen here: https://www.alloysoftware.com/resources/awards/
Reviews
The software has garnered impressive ratings on multiple review platforms:
Capterra (4.5/5) from LinkedIn-verified users
https://www.capterra.com/p/108129/Alloy-Navigator/reviews/
G2 (4.5/5):
https://www.g2.com/products/alloy-navigator/reviews#reviews
Peer Insights (4.8/5):
https://www.gartner.com/reviews/market/it-service-management-platforms/vendor/alloy-software/product/alloy-navigator
Get App (4.5/5):
https://www.getapp.com/it-management-software/a/alloy-navigator/reviews/
These high ratings from multiple reputable sources indicate a strong, positive reception in the tech community and amongst professional users.
Customer Satisfaction
While direct customer testimonials are not included in the information provided, the high ratings on major review platforms suggest that users are highly satisfied with the product. The consistent 4.5/5 and above ratings reflect positive user experiences and satisfaction with the software's features and performance.
The company's statement about working on an enhanced version based on client feedback demonstrates a commitment to continuous improvement and customer-centric development. This approach likely contributes to high customer satisfaction and loyalty.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 56 words used.
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