Customer Service Awards
Awards in these categories were presented at The 16th Annual American Business Awards banquet on Monday, June 11, 2018 at the Marriott Marquis Hotel in New York City. Learn about the judging and awards process here.
Customer Service Department of the Year - Advertising, Marketing, and Public Relations
GOLD STEVIE® WINNER:
AdCellerant, Denver, CO: AdCellerant Customer Service
BRONZE STEVIE® WINNERS:
Safeguard Business Systems, Inc., Dallas, TX: Safeguard Customer Service
Customer Service Department of the Year - Business Services
GOLD STEVIE® WINNER:
FIS, Jacksonville, FL: FIS Payments' Client Relations
BRONZE STEVIE® WINNERS:
O.C. Tanner, Salt Lake City, UT: O.C. Tanner Client Services Department
Wolters Kluwer's Lien Solutions, Houston, TX: Continuity Even When Disaster Strikes
Customer Service Department of the Year - Computer Hardware
GOLD STEVIE® WINNER:
Untangle, Inc., San Jose, CA: Untangle Customer Service
Customer Service Department of the Year - Computer Services
GOLD STEVIE® WINNER:
Rimini Street, Las Vegas, NV: Rimini Street Support Team Achieves Some of the Highest Support Ratings in the Industry
SILVER STEVIE® WINNER:
Kaspersky Lab, Woburn, MA: Kaspersky Lab North America's Support and Services Department
BRONZE STEVIE® WINNERS:
Right Networks, Hudson, NH: Right Networks Customer Support
Spinnaker Support, Greenwood Village, CO: Spinnaker Support Customer Service Department
Trapp Technology, Phoenix, AZ: Customer Service Team
Webscale Networks Inc., Mountain View, CA: Support Process Transformation that won Webscale the best-in-class NPS Score
Customer Service Department of the Year - Computer Software - Less than 100 Employees
GOLD STEVIE® WINNER:
ShippingEasy, Austin, TX: ShippingEasy's Support Department Makes Shipping, Well, EASY for Customers!
SILVER STEVIE® WINNER:
DATABASICS, Reston, VA: “The lost art of service is resurrected by DATABASICS.”
BRONZE STEVIE® WINNERS:
Automated Business Designs, Chicago, IL: ABD Support Team
Eleyo, St. Paul Park, MN: Eleyo's Support Team is Part of a Bigger Purpose
FastSpring, Santa Barbara, CA: FastSpring Customer Service Team
SnapEngage, Boulder,CO: SnapEngage
Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE® WINNER:
Agiloft, Redwood City, CA: Agiloft Customer Service Dept. Maintains Incredible Response Time, Drives Loyalty
SILVER STEVIE® WINNERS:
AppFolio, Inc., Santa Barbara, CA: AppFolio, Inc. Customer Service
Constant Contact, Waltham, MA: Constant Contact Customer Service Department
Diligent Corporation, New York, NY: Creating Wow Moments for Customers
Information Builders, New York, NY: Information Builders’ Worldwide Customer Services (WCS)
INSZoom.com Inc., Pleasanton, CA: We Listen and Deliver WOWs!
Phoenix Analysis and Design Technologies, Tempe, AZ: PADT defines what premium customer service looks like
Square, Inc., San Francisco, CA: Square Customer Success: Driving Effortless Experiences by Pairing People and Technology
Squarespace, New York, NY: Squarespace Customer Service Department
BRONZE STEVIE® WINNERS:
Brainshark, Inc., Waltham, MA: Brainshark's Customer Care Team
Epicor Software Corporation, Austin, TX: EpicCare Digital Transformation
etouches, Norwalk, CT: Maintaining Client Satisfaction Throughout Incredible Company Growth
GPS Insight, Scottsdale, AZ: The GPS Insight Customer Service Team
iCIMS, Holmdel, NJ: iCIMS iCARE™: Proactively and Continually Enhancing the Customer Experience
London Computer Systems, Cincinnati, OH: Rent Manager Customer Service Department
nCino, Wilmington, NC: nCino Customer Success Support Services
Openlink, Uniondale, NY: Openlink Raises the Bar for Customer Experience
PagerDuty, San Francisco, CA: PagerDuty's Support Team
Reputation.com, Redwood City, CA: Exemplary Customer Support in a Software-as-a-Service Company
SoftPro, Raleigh, NC: With SoftPro “It’s About the Customer”
WebPT, Phoenix, AZ: WebPT's Customer Service Dept. - Excellence and Top Customer Care Through Big Changes
Customer Service Department of the Year - Consumer Products - Durables
GOLD STEVIE® WINNER:
Samuel Hubbard Shoe Company, Mill Valley, CA: An Old-Fashioned Approach to Customer Service
BRONZE STEVIE® WINNERS:
Bellroy, Culver City, CA Bellroy's Customer Experience and Community Support team
Empire Today, LLC, Northlake, IL: Empire Today Customer Service
Customer Service Department of the Year - Consumer Services
GOLD STEVIE® WINNER:
HomeServe, Chattanooga, TN: Caring for our Customers and Employees 24/7/365
BRONZE STEVIE® WINNERS:
Hyatt Legal Plans, Cleveland, OH: Hyatt Legal Plans Customer Service Department
Shaw Communications, Calgary, Canada: Shaw Communications Customer Service Department
Customer Service Department of the Year - Electronics
GOLD STEVIE® WINNER:
Hisense, Atlanta, GA: Hisense Customer Service: Humanizing the Brand and Delivering Excellence
Customer Service Department of the Year - Financial Services
GOLD STEVIE® WINNER:
PayJunction, Santa Barbara, CA: PayJunction Raises the Bar for Award Winning Customer Service
SILVER STEVIE® WINNER:
Sageworks, Raleigh, NC: Sageworks' Unwavering Commitment to Customer Support
BRONZE STEVIE® WINNERS:
John Hancock Financial Services, Boston, MA: Employee Engagement and Customer Loyalty
Social Finance Inc, Salt Lake City, UT: SoFi, SoAwesome!
Wells Fargo Treasury Management, San Francisco, CA: International Division
Customer Service Department of the Year - Health Products and Services
GOLD STEVIE® WINNER:
MDwise, Inc., Indianapolis, IN: MDwise Customer Service Department of the Year 2017
SILVER STEVIE® WINNER:
OptumCare Operations, Phoenix, AZ: ACEing the customer experience each and every time!
BRONZE STEVIE® WINNER:
Nutrisystem, Fort Washington, PA: A Remarkable Year - The Net Effect of a Pivotal Department.
Customer Service Department of the Year - Hospitality and Leisure
GOLD STEVIE® WINNER:
Fareportal, New York, NY: Fareportal Customer Service Department
Customer Service Department of the Year - Insurance
GOLD STEVIE® WINNER:
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance: Customer Service Department of the Year
SILVER STEVIE® WINNERS:
Electric Insurance Company, Beverly, MA: Electric Insurance Company® – Claims
Philadelphia Insurance Companies, Bala Cynwyd, PA: Philadelphia Insurance Companies Customer Service Department
BRONZE STEVIE® WINNERS:
AIG Travel, Stevens Point, WI: Trusted voice during a crisis: AIG Travel Medical Assistance Department
Family Heritage Life Insurance Company of America, Broadview Heights, OH: Family Heritage Life - Making a Difference
Legal Resources, Virginia Beach, VA: Legal Resources Member Services Team - Member-Centric Service
SCAN Healthplan, Long Beach, CA: SCAN'S Member Service Center
Customer Service Department of the Year - Non-Profit Organizations
GOLD STEVIE® WINNER:
Emory University; Atlanta, GA: Emory University Customer Services Department
Customer Service Department of the Year - Other
GOLD STEVIE® WINNER:
Edmentum, Richardson, TX: Edmentum's Customer Support Team
Customer Service Department of the Year - Real Estate
GOLD STEVIE® WINNER:
Rentec Direct, Grants Pass, OR: Rentec Direct Customer Service Team
Customer Service Department of the Year - Telecommunications
GOLD STEVIE® WINNER:
Allied Telecom, Arlington, VA: Constant and Never-ending Improvement through New Trouble Ticketing System and Streamlined Support Workflows
BRONZE STEVIE® WINNER:
Cricket Wireless, Atlanta, GA: AT&T Prepaid Portfolio Wins New and Current Customers Each Month
Customer Service Team of the Year - Advertising, Marketing, and Public Relations
GOLD STEVIE® WINNER:
Safeguard Business Systems, Inc., Dallas, TX: Safeguard Customer Service
Customer Service Team of the Year - Automotive and Transport Equipment
GOLD STEVIE® WINNER:
Wheels Inc., Des Plaines, IL: Integration Services Team CPR Process Drives Continuous Improvement for Clients
Customer Service Team of the Year - Business Services
GOLD STEVIE® WINNER:
Generali Global Assistance, Bethesda, MD: Identity Protection Customer Service Team Keeps People First
BRONZE STEVIE® WINNERS:
Enquiron, Boston, MA: Enquiron - Customer Service Team of the Year
FIS, Jacksonville, FL: FIS Payments' Disputes & Chargeback's Service Team
Customer Service Team of the Year - Computer Services
GOLD STEVIE® WINNER:
Rimini Street, Las Vegas, NV: Rimini Street’s Global Oracle Support Team Dedication for Exceptional Service
Customer Service Team of the Year - Computer Software
GOLD STEVIE® WINNER:
ProcessPro, Saint Cloud, MN: Supporting Clients and Colleagues in a World of Change
SILVER STEVIE® WINNERS:
Constant Contact, Waltham, MA: Constant Contact Community and Social Care Team
Diligent Corporation, New York, NY: Creating Wow Moments for Customers
LiveChat, Inc. Boston, MA: LiveChat Support Heroes
ShippingEasy, Austin, TX: 35,000+ Online Retail Customers Love ShippingEasy's Support Team
SoftPro, Raleigh, NC: SoftPro's Team Makes “It’s About the Customer” a Priority
BRONZE STEVIE® WINNERS:
Carbonite, Inc., Lewiston, ME: EVault - The Transformation of a Technical Support Team at Carbonite
Squarespace, New York, NY: Customer Success Team
Customer Service Team of the Year - Financial Services
GOLD STEVIE® WINNER:
John Hancock Financial Services, Boston, MA: A Business Unit Ripe for Change
BRONZE STEVIE® WINNER:
Wells Fargo Treasury Management, San Francisco, CA: Dedicated Client Services Team
Customer Service Team of the Year - Hospitality and Leisure
GOLD STEVIE® WINNER:
Marriott Vacations Worldwide, Orlando, FL: Global Resort Operations
Customer Service Team of the Year - Insurance
GOLD STEVIE® WINNER:
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance: Customer Service Team of the Year
SILVER STEVIE® WINNER:
Electric Insurance Company, Beverly, MA: Electric Insurance Company® – Customer Service Team
Customer Service Team of the Year - Other
GOLD STEVIE® WINNER:
US Army Career Skills Program, San Antonio, TX
Customer Service Team of the Year - Telecommunications
GOLD STEVIE® WINNER:
MetTel, New York, NY: MetTel Saved Wendy’s $4M through Deliciously Different Customer Service With its Tailored, Unique and Integrated Approach
Customer Service Team of the Year - Transportation
GOLD STEVIE® WINNER:
DHL Express Customer Service, Tempe, AZ: DHL US Workforce Planning Team - Productivity Challenge
SILVER STEVIE® WINNER:
DHL, Tempe, AZ: DHL U.S. Key Accounts Executes!
Customer Service Executive of the Year
GOLD STEVIE® WINNER:
Rimini Street, Las Vegas, NV: Brian Slepko, Senior Vice President, Global Service Delivery
SILVER STEVIE® WINNER:
Wells Fargo Treasury Management, San Francisco, CA: George Larribas, Vice President, Client Delivery
BRONZE STEVIE® WINNERS:
Carbonite, Inc., Lweiston, ME: Robert Frost, Vice President
Constant Contact, Waltham, MA: Dave McCann, Vice President of Customer Success
FIS, Jacksonville, FL: Brian O'Neill, SVP & Chief Client Officer, FIS Payments
SCAN Healthplan, Long Beach, CA: Troy Shaffer, Vice President of Call Center Operations
SpinGo, Draper, UT: Chad Taylor, Director of Customer Service
Spinnaker Support, Greenwood Village, CO: Bob Harland, Senior Vice President, Global Support Services