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Customer Service Awards Category Stevie® Award Winners

Awards in all of these categories were presented at the New York awards gala on June 18, 2012.

Customer Service Department of the Year - Advertising, Marketing, and Public Relations
GOLD STEVIE WINNER:
Emma, Inc., Nashville, TN: Emma, Inc. Customer Service Team
SILVER STEVIE WINNER:
LeadMD, Scottsdale, AZ: LeadMD Out-Serves the Competition with Customer Service Champions
BRONZE STEVIE WINNER:
VerticalResponse, San Francisco, CA: VerticalResponse Customer Service Hits All the Marks

Customer Service Department of the Year - Computer Hardware & Services
GOLD STEVIE WINNER:
Datapipe, Jersey City, NJ: Datapipe's Customer Service Department
SILVER STEVIE WINNER:
Crucial.com, Meridian, ID: Crucial.com's Global Customer Service Department
BRONZE STEVIE WINNER:
Bill.com, Palo Alto, CA: Bill.com's Exceptional Customer Service Team

Customer Service Department of the Year - Computer Software
GOLD STEVIE WINNER:
Central Desktop, Pasadena, CA: Central Desktop's Customer Experience Department
SILVER STEVIE WINNERS:
MuleSoft, San Francisco, CA: MuleSoft's Customer Service Department
SoftPro, Raleigh, NC: SoftPro: A Culture of Service Has No Boundaries
Squarespace, New York, NY: Squarespace Customer Service
BRONZE STEVIE WINNERS:
Bronto Software, Durham, NC: Bronto Delivers Highly Rated Customer Support
Dean Evans & Associates, Denver, CO: Exceed Customer Expectations and Deliver, Every Time
Epicor Software Corporation, Irvine, CA: Epicor Software Corporation
Information Builders, New York, NY: Information Builders Customer Support Services Department
Salesforce Desk.com, San Francisco, CA: Bonobos’ Social Customer Service Transformation

Customer Service Department of the Year - Diversified Services
GOLD STEVIE WINNER:
Vivint, Provo, UT: Vivint Customer Service Department
BRONZE STEVIE WINNERS:
LifeLock, Tempe, AZ: LifeLock Contact Center
Red Frog Events, Chicago, IL: Red Frog Events Customer Service Department

Customer Service Department of the Year - Financial Services
GOLD STEVIE WINNER:
SquareTrade, San Francisco, CA: SquareTrade's Customer Service Department
SILVER STEVIE WINNER:
GPS Capital Markets, South Jordan, UT: GPS Capital Markets Delivers on World-Class Customer Service
BRONZE STEVIE WINNERS:
ING DIRECT Investing, Seattle, WA: ING DIRECT Investing's Customer Service Department
John Hancock Financial Services, Boston, MA: Annuity & Fixed Product Customer Service Department of the Year
John Hancock Signature Services, Boston, MA: One Team, One Dream

Customer Service Department of the Year - Insurance
GOLD STEVIE WINNER:
Electric Insurance Company, Beverly, MA: Electric Insurance Company - Customer Service Department of the Year - Claims
SILVER STEVIE WINNER:
Family Heritage Life Insurance Company of America, Cleveland, OH: Family Heritage Life Insurance Company Customer Service Department
BRONZE STEVIE WINNERS:
CSA Travel Protection, San Diego, CA: CSA Travel Protection's Customer Service Department
Philadelphia Insurance Companies, Bala Cynwyd, PA: PHLY Customer Service Department

Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express, Tempe, AZ: DHL Key Accounts Department
SILVER STEVIE WINNERS:
Empire Today, Northlake, IL: Empire Today
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Customer Service Department
Wowwe, The Woodlands, TX: WowWe's Support Department Soars To Success
BRONZE STEVIE WINNERS:
Cross Country Home Services, Inc., Sunrise, FL: A commitment to making home management easy!
Donlen, Northbrook, IL: Donlen's Customer Service Team Helps Customer Streamline Processes, Go Paperless
EMKAY Inc., Itasca, IL: EMKAY Inc.
Nutricap Labs, Farmingdale, NY: Nutricap Labs Customer Service Team
Staff Management, Chicago, IL: Staff Management | SMX Customer Service Department of the Year

Customer Service Team of the Year - Computer Hardware & Services
GOLD STEVIE WINNER:
Productivity Associates, Inc., San Diego, CA: Thermo Scientific Portable Analytical Instruments, Inc.
SILVER STEVIE WINNER:
Unitiv, Inc., Alpharetta, GA: Unitiv's Intelligent Help Desk
BRONZE STEVIE WINNER:
ABS Associates, Inc., Schaumburg, IL: ABS Associates ABShelp Service Desk Team

Customer Service Team of the Year - Computer Software
GOLD STEVIE WINNER:
Achievers, San Francisco, CA: Member Experience LOVE
SILVER STEVIE WINNERS:
MuleSoft, San Francisco, CA: MuleSoft's Customer Service Team
SoftPro, Raleigh, NC: SoftPro: A Culture of Service Has No Boundaries
BRONZE STEVIE WINNER:
Mimecast, Waltham, MA: Mimecast Total Community Management

Customer Service Team of the Year - Financial Services
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA: Abandoned Property - Best Customer Service Team
SILVER STEVIE WINNER:
John Hancock Signature Services, Boston, MA : John Hancock Complaints Team: Turning Ragging Mad into Raving Fans
BRONZE STEVIE WINNER:
John Hancock Financial Services, Boston, MA: Annuity Claims - Customer Service Team of the Year

Customer Service Team of the Year - Transportation
GOLD STEVIE WINNER:
EMKAY Inc., Itasca, IL: EMKAY Client Support Gurus
SILVER STEVIE WINNER:
Qualcomm Enterprise Services, San Diego, CA: Qualcomm Enterprises Services’ Triad Structure Enhances Customer Service
BRONZE STEVIE WINNERS:
DHL Express, Tempe, AZ: DHL Express - Office of the President
DHL Global Forwarding, Miami, FL: DHL Global Forwarding Customer Service U.S.

Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
Stamps.com, Los Angeles, CA: Stamps.com High Volume Shipper Customer Service Team
SILVER STEVIE WINNERS:
eCornell, Ithaca, NY: What Gets Measured Gets Done at eCornell
International Financial Data Services (Canada), Toronto, Canada: IFDS Canada Client Service Incident Resolution Improvements
BRONZE STEVIE WINNERS:
American Support, Chapel Hill, NC: American Support’s top customer service team
Electric Insurance Company, Beverly, MA: Electric Insurance Company - Customer Service Team of the Year
LifeLock, Tempe, AZ: LifeLock Alerts Team
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Customer Service Team
ReachLocal, Woodland Hills, CA: ReachLocal Global Services Increases Customer Satisfaction
Safelite AutoGlass, Columbus, OH: Safelite AutoGlass Boise Market

Customer Service Executive of the Year
GOLD STEVIE WINNER:
Wells Fargo Bank, Los Angeles, CA: George Larribas, EVP, Treasury Management Client Delivery
SILVER STEVIE WINNERS:
Philadelphia Insurance Companies, Bala Cynwyd, PA: Seth Hall, VP-Customer Service
VerticalResponse, San Francisco, CA: Kristen Hayer, Vice President of Sales and Support
Webs, Inc, Silver Spring, MD: Jerry Weinberger, Sr Director, Service & Retention
BRONZE STEVIE WINNERS:
American Support, Chapel Hill, NC: Mary Celle, Sr. Vice President, Operations
LifeLock, Tempe, AZ: Tammy Valdez, Senior Vice President, Member Services and Operations
Overstock.com, Salt Lake City, UT: Stormy Simon, SVP of Customer Experience
US Airways. Phoenix, AZ: Kerry Hester, Senior vice president, operations planning and support
Volusion, Austin, TX: David Mitzenmacher, Chief Customer Officer