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Customer Service Award Category Honorees

Customer Service Categories - 2010 Honorees

The following have been recognized in The 2010 (8th annual) American Business Awards. Click the titles of the Stevie Award-winning nominations to read the full text.

Customer Service Department of the Year - Computer Services
STEVIE AWARD WINNER:
Datapipe, Jersey City, NJ
FINALISTS:
Apptix, Herndon, VA
Data Savers LLC, Atlanta, GA
Métier, Ltd., Arlington, VA

Customer Service Department of the Year - Computer Software
STEVIE AWARD WINNER:
Bronto Software, Durham, NC
FINALISTS:
Aplicor, Boca Raton, FL
Cvent, Inc., McLean, VA
iCIMS, Hazlet, NJ
SciQuest, Inc., Cary, NC
SilkRoad Technology, Winston-Salem, NC
SoftPro, Raleigh, NC
VerticalResponse, San Francisco, CA

Customer Service Department of the Year - Financial Services
STEVIE AWARD WINNER:
PAi, De Pere, WI
FINALISTS:
Credit Solutions, Dallas, TX
Greenshield Financial Services, Allen, TX
John Hancock Annuities, Boston, MA
John Hancock Annuities Administration, Boston, MA
John Hancock Signature Services, Boston, MA
SurePayroll, Glenview, IL

Customer Service Department of the Year - Insurance
STEVIE AWARDS WINNER:
Family Heritage Life Insurance Company of America, Cleveland, OH
FINALISTS:
ARAG, Des Moines, IA
CIGNA Corporation, Hartford, CT
CIGNA Government Services, LLC, Nashville, TN

Customer Service Department of the Year - Services
STEVIE AWARDS WINNER:
Safelite Group, Columbus, OH
FINALISTS:

CareerBuilder, Chicago, IL
LifeLock, Tempe, AZ
PuroClean, Tamarac, FL
SubscriberMail, Lisle, IL
The PSP Group, Mamaroneck, NY

Customer Service Department of the Year - All Other Industries
STEVIE AWARD WINNER:

Kohl's Department Stores, Menomonee Falls, WI
FINALISTS:
Automated Voice & Data Solutions, Houston, TX
ComPsych Corporation, Chicago, IL
eHarmony , Pasadena, CA
Empire Today, Northlake, IL
LeanLogistics, Holland, MI
Marriott Intermediary Partner Care, Omaha, NE
MASERGY Communications, Inc., Plano, TX
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Restaurant.com, Arlington Heights, IL
Virtela, Greenwood Village, CO

Customer Service Team of the Year - Business Services
STEVIE AWARDS WINNER:
SignUp4, Atlanta, GA: SignUp4 Client Service Team
FINALISTS:
ExactTarget, Indianapolis, IN: ExactTarget customer service team uses social media to drive product enhancements
Jani-King International, Addison, TX: Jani- King’s Total Customer Service
PEER 1 Network Enterprises, Vancouver, BC: Customers are #1 with PEER 1 Hosting

Customer Service Team of the Year - Financial Services & Insurance
STEVIE AWARDS WINNER:

CIGNA Corporation, Hartford, CT: CIGNA’s iCSA Team is Enhancing Customers’ Online Experience
FINALISTS:
CIGNA Government Services, LLC, Nashville, TN: Proactive Customer Service with Provider Outreach and Education
John Hancock Annuities, Boston, MA: John Hancock Annuities Wood Logan Service Team
John Hancock Annuities, Boston, MA: John Hancock Annuities: Claims Team
John Hancock Annuities, Boston, MA: John Hancock Annuities: Registrations Team
SurePayroll, Glenview, IL

Customer Service Team of the Year - All Other Industries
STEVIE AWARDS WINNER:
Broadview Networks, Rye Brook, NY: Broadview Networks Repair Team
FINALISTS:
AT&T, Dallas, TX: ATT BusinessDirect® Support Team
Comcast Corporation, Philadelphia, PA: Comcast’s Dynamic Digital Care Team
Constant Contact, Waltham, MA: Customer Service Team Drives the Constant Contact “Customer-Centric” Culture
EMKAY Inc., Itasca, IL: EMKAY Customer Service Team of the Year
Information Builders, New York, NY: Information Builders’ Premium Support Team
Kohl's Department Stores, Menomonee Falls, WI:Kohl’s SMaRT Process for Listening to Customers
LifeLock, Tempe, AZ: LifeLocks Member Services Resolution Team"
Netezza Corporation, Marlboro, MA: Netezza Customer Support
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Customer Service Team
SoftPro, Raleigh, NC: SoftPro’s Superlative Customer Service Organization
Unitiv, Inc., Alpharetta, GA: Unitiv's Intelligent Help Desk

Customer Service Executive of the Year
STEVIE AWARD WINNER:
Information Builders, New York, NY: Stu Madison, Vice President of Corporate Technical Support Services
FINALISTS:
Benefit Express, Arlington Heights, IL: Loreal Wakefield, Call Center Manager
Bronto Software, Durham, NC: Carolyn Sparano, VP of Client Services
CIGNA Corporation, Hartford, CT: Bob McVey, VP-Customer Service
Comcast Corporation, Philadelphia, PA: Steve Hackley, Senior Vice President
High Performance Technologies, Inc., Reston, VA: Robert Jones, Senior Vice President
Netezza Corporation, Marlboro, MA: Patricia Cotter, Senior Vice President Operations
Wells Fargo Bank, Los Angeles, CA: George Larribas, EVP-Customer Service