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How to EnterCompany: Symantec, Cupertino, CA
Entry Submitted By: AR-Edelman
Company Description: Founded in 1982 by visionary computer scientists, Symantec has become one of the world’s largest software companies. We provide security, storage and systems management solutions to help our customers – consumers, small businesses and large global organizations – secure and manage their information-driven world against more risks at more points, completely and efficiently.
Nomination Category: Individual Categories
Nomination Sub Category: Best Executive – Non-Services Businesses – More Than 2,500 Employees

Nomination Title: Janice Chaffin, Group President, Consumer Business Unit

Describe for the judges the activities and accomplishments of the nominated executive during the eligibility period (up to 500 words):

The president of Symantec’s Consumer Business Unit, Janice Chaffin, oversees
more than 30 percent of Symantec’s $6 billion in revenues. One of only a handful
of women in Silicon Valley leading a nearly $2 billion-dollar plus business,
Chaffin is responsible for every aspect of Symantec’s popular Norton brand,
helping protect consumers from computer viruses, identity theft and emerging
Internet threats.

Passionate about every aspect of the customer experience, Chaffin helped
Symantec achieve record highs in customer loyalty and launched a set of products
that have won over 150 awards – more than any in Norton’s history.  She is a
formidable competitor, driving revenue growth despite tough economic times.
Chaffin is also a dedicated community volunteer. She serves as president of her
local National Charity League Inc. chapter and volunteers frequently with her
two teenage daughters.

Leadership in Customer Experience

When Chaffin took the helm at Norton, security products were generally
considered slow and bloated. Consumers often turned off their security software
to speed up their PC, leaving them at risk. With 1 in 5 online shoppers falling
victim to cybercrime (Consumer Reports, 2009), Norton had to reverse this trend.

In September 2008, Chaffin’s team launched a revamped Internet security suite
that set a new industry standard -- and won more than 150 awards --  more than
any product in Norton’s history.  Norton’s nearest competitor has only won a
handful for its comparable products.

Norton’s game-changing product advancements and Chaffin’s relentless focus on
customer experience, such as hiring Norton’s first-ever Customer Experience
czar, has led to record customer satisfaction. For the first time, Norton won
two consecutive STAR Awards from the Service & Support Professionals
Association, the largest association for technology service and support
professionals worldwide.  And, there has been tangible business impact to the
progress made under Chaffin’s watch, with Norton’s support costs declining 30

Growing in a Down Economy

Despite tough economic times, Chaffin increased revenue for Symantec’s consumer
business four percent year over year for fiscal year 2009. She did this by
growing Symantec’s core consumer business through product quality and customer
experience improvements and by expanding beyond Norton’s installed base through
new offerings.

In the age of Facebook and YouTube, Chaffin also identified a major opportunity
in online file backup as consumers’ video, photo and music libraries grow at a
staggering pace. According to industry analyst firm IDC, consumer online storage
data is expected to grow 75.5% between 2007 and 2012. To address this, Chaffin
spearheaded Symantec’s acquisition of SwapDrive, a leading provider of online
backup services. Since then, Symantec’s consumer back up business has grown at a
rapid pace, now serving 9 million customers and storing 38 petabytes of consumer
data - nearly 40 times more data than all the print collections housed in the
U.S. Library of Congress .  Today, Symantec’s consumer backup business is the
leading provider of backup services and more than seven times the size of its
nearest competitor.

Community Service

In June 2009, Chaffin assumed presidency of her local National Charity Leage
chapter, a philanthropic organization whose mission is to foster mother-daughter
relationships, commitment to community, and leadership development through
serving organizations such as the Humane Society and Emergency Housing Consortium.

She is executive sponsor of Symantec Women’s Action Network, a women’s forum
that assists in building a work environment that encourages female employees to
achieve their career aspirations.

List the URLs (web addresses) of any online news stories, press releases, or other documents that you would like the judges to see that support your entry. IMPORTANT: List each URL on a separate line, begin each URL with http://, and enclose each URL in square brackets. For example, []:


June 2009
PINK Magazine
This article gives readers an inside view of Janice’s role as a mother of two
teenage daughters and how  she sets a healthy balance between respecting their
online privacy and keeping them safe. It also includes a Q&A session in which
she discusses strategies for protecting kids online, as well as the career
success secrets that brought her to the top.

May 2009
Janice Chaffin contributed to this piece about networking by acknowledging that
her own savvy choices about building relationships -- learning from and
mentoring others -- were what really helped her rise in her career. She made a
discernible effort to stay in touch with executives in other parts of the
company, putting together a portfolio of people she thought could broaden her
knowledge and skill base.
September 2009
PC Magazine
Norton Internet Security 2010 was awarded the Editors’ Choice Awards by PC
Magazine. The product was described as “the best overall security suite on the
market”. Norton Internet Security 2010 utilizes innovative technologies that
crank up PC protection without sacrificing performance.

Full Review:,2817,2349866,00.asp  

September 2008              
The Wall Street Journal – All Things Digital Blog
Walt Mossberg reviewed Norton Internet Security 2009 and described it as “the
fastest, simplest and least obtrusive security suite I have ever used.” The
review raved about the product’s fast and simple installation, and Mossberg
recommended the product as a good way to protect your Windows computer with
minimal impact on time and attention.

March 2009
NOLR Webcast
Symantec commissioned the Norton Online Living Report to provide insight into
rapidly changing technology, Internet usage and the social impact on individuals
and families. This year’s report surveyed 9,000 online adults and kids in 12
countries with results that are both surprising and informative about the impact
of technology on relationships, parenting and security.

Press Releases

June 11

Norton Online Backup Press release
Symantec announced the availability of Norton Online Backup, a secured,
easy-to-use online backup service that automatically keeps files and digital
assets safe and easily accessible. It makes it simple for people around the
world to backup their digital photographs, critical financial documents, music
collections and archived e-mail.
Data and Awards

According to IDC, consumer online storage data is expected to grow 75.5% between
2007 and 2012.

Service & Support Professionals Association, STAR Award
2009 - Best Embedded Product Support
2008 – Best Online Support

YWCA Tribute to Women in Industry Award
In 2001, Janice Chaffin was awarded the YWCA Tribute to Women in Industry Award.
The Tribute to Women Awards Program, one of the nation’s most prestigious awards
given by the local and regional YWCA’s, recognizes successful women executives
for their outstanding achievements.


Janice Chaffin, President, Saratoga Los Gatos Chapter of National Charity League
Non-profit national organization of mothers and daughters who join together in
community involvement within local chapters throughout the United States. Its
goal is to foster a sense of community responsibility. The organization serves
many charitable organizations including American Cancer Society, American Red
Cross and Special Olympics.

Janice and Steve Chaffin Scholarship Endowment
Ms. Chaffin and her husband established the Janice and Steve Chaffin Scholarship
Endowment to provide scholarship support to low-income students who will be the
first in their families to attend college.

Provide a brief biography of the nominated executive (up to 100 words):

Janice Chaffin runs Symantec’s $1.8 billion consumer business. Under Chaffin’s
leadership, the Norton brand achieved its highest-ever customer loyalty, won a
company record of more than 150 awards, and was honored two years running by the
Service & Support Professionals Association. 

Prior to Symantec, Chaffin spent 21 years at Hewlett-Packard. Diversity Journal
profiled her as one of the “Women Worth Watching.” She is the president of the
Saratoga Los Gatos Chapter of National Charity League, a member of the Dean’s
Advisory Council for the UCLA Henry Samueli School of Engineering and Applied
Science, and serves on the advisory council of Illuminate Ventures.